Note fondée sur 76 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juill. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2016 par General Manager, Gestion de l’hôtel
Dear guest , thank you so much for choosing kempinski Hotel Chongqing. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par jennyy, Gestion de l’hôtel
尊敬的客人，您好！感谢您入住重庆凯宾斯基酒店，并留下您的宝贵点评。很荣幸我们酒店得到了您的肯定，重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！
par un voyageur
Publié le 31 mars 2024 sur Expedia
Clean and convenient. Service was great, friendly staff
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Luna, Gestion de l’hôtel
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Luna, Gestion de l’hôtel
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!
par un voyageur
Publié le 18 nov. 2023 sur Expedia
受付台が２つあります。左側の男性の方、態度極めて悪い。笑顔がなく、顔つきが怖い、イライラしているように感じる。受付し始まったら、いきなり電話し始め、相手と喋りながら受付を待たされるお客様に、申し訳なさがない。
入った瞬間の気分がダウンした。いくら施設が良くても、受付の男性の感じが悪すぎる。サービス業に向いてないと思うわ
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Luna, Gestion de l’hôtel
Dear guest, Thank you for staying at Kempinski Hotel Chongqing and sharing your feedback! We are very sorry for not being able to provide you with a satisfactory stay experience! The issue has been addressed to relevant departments, and the hotel management attaches great importance to it. We will make continuous efforts to improve ourselves to gain your recognition, I hope you can see our progress next time you stay!
par un voyageur
Great hotel
Publié le 5 nov. 2023 sur HotelsI had a great stay at the hotel, with excellent service, and a great room. Especially grateful to the staff for being responsive specifically Leo-duty manager who helped a lot and made me feel comfortable
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Luna, Gestion de l’hôtel
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
par un voyageur
Publié le 21 oct. 2023 sur Expedia
Great!
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Luna, Gestion de l’hôtel
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
par un voyageur
Nice hotel
Publié le 7 sept. 2023 sur HotelsKempinski Chongqing is a nice hotel a bit from the classic city center. Very few people on the staff speak English, which makes it very hard to get the usual service that you expect from a Kempinski hotel. As an example, there is no room service menu in English so it is impossible to order any service to the room. The hotel is 10 years old and that might be seen in the bathrooms. And the cleaning is not the best, so don't expect a normal Kempinski level. However, the staff is nice, even though it is difficult to communicate with them
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Luna, Gestion de l’hôtel
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will enhance housekeeping efforts and strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!
par un voyageur
空调太热
Publié le 26 janv. 2023 sur Hotels竟然在重庆冬天酒店空调太热不能调整，服务员也没有解决，实在想不通。
Commentaires de Gestion de l’hôtel
31 janv. 2023 par 市场传讯总监, Gestion de l’hôtel
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定，同时也抱歉没能为您提供满意的入住体验！我们已将您提及的问题反馈给相关部门。我们一定会不断努力提升自我来获得您的认可，希望您下次入住可以看到我们的进步！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！
par un voyageur
Publié le 23 mai 2021 sur Expedia
Commentaires de Gestion de l’hôtel
4 juin 2021 par Luna Liu Director of Marketing & Communications, Gestion de l’hôtel
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定和喜爱。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
