Note fondée sur 210 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2022 sur Hotels
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The room was cold. Rang to reception who told us the heating was on a timer and it shoukd come on but it never did.
Communication between reception and dining area very poor. Quoted 1 price at reception for breakfast and then quoted a different price after we had finished breakfast to pay for it. Breakfast was cold. Which is not expected when youre supposed to be ordering fresh off a menu.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Lynda, Gestion de l’hôtel
Thank you for taking the time to post a review.We are sorry you were unhappy with your stay.The discrepancy in price for breakfast should have been rectified on check-out - please accept our apologies for this error.Kind RegardsShaw Hill Golf & Spa Hotel
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Beautiful property but some areas are in need of updating.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Lynda, Gestion de l’hôtel
Thank you for taking the time to post a review, your feedback is appreciated.Kind RegardsShaw Hill
par un voyageur de Kent
Publié le 26 sept. 2024 sur Expedia
Staff were lovely but it's a very tired property in need of some modernisation. Dinner was excellent but breakfast (food, service and value) was like being in a different hotel!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Lynda, Gestion de l’hôtel
Thank you for taking the time to post a review, your feedback is important to us.Kind RegardsShaw Hill Golf & Spa Hotel
par un voyageur
Hotel spa golf stay
Publié le 24 sept. 2024 sur HotelsLovely hotel downstairs lovely staff and very nice golf course on the other hand the rooms are very dated and not modern like shown so not work the money we paid for a room which looked 20 years old. We used the spa facilities and they are average not modern like some but all was working and you could use free of charge with the stay at the hotel.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lynda, Gestion de l’hôtel
Thank you for your feedback, it is important to us.We feel that the rate you booked offers good value for the facilities included with your stay.Kind RegardsShaw Hill
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The room was dated and requires refurbishment but in genera a pleasant stay, beds were excellent good nights sleep.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Lynda, Gestion de l’hôtel
Thank you for your feedback, we do appreciate this.We hope to welcome you back to Shaw Hill.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Amazing stay loved the leisure team so helpful
The facilities are fantastic will stay again and again
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Lynda, Gestion de l’hôtel
We are pleased you enjoyed your stay with us.Thank you for taking the time to post a review.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Hotel needs improving.
Great place to have your wedding or have a round of golf but they lack the hospitality of a hotel.
Carpets are very old and worn. Rooms are over cluttered with furniture. Bathroom is from the 90's.
Didn't get to use the pool and spa as it closed at 6 pm and checked n was at 3pm.
We got there after a three and a half hour drive, so we had a siesta nap only to find out that the pool had closed.
In the morning (10.30am) we where woken up by noises of someone trying to break into our room (which was locked from the inside). I yelled and the person said 'oh its only housekeeping! I'll come back later!
Later, i found out that their check out time is 10.30, which is very weird. I've stayed in hundreds of hotels and the earliest check out I've ever experienced is 11:30am.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Lynda, Gestion de l’hôtel
Thank you for your feedback.The spa facilities do close earlier on a Sunday at 6pm and open at 6:30am on Monday.This would have been mentioned on check in, along with check out time - this is also contained in the room information booklet and on the card presented with your room key.Kind RegardsShaw Hill
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Had a fabulous stay at Shaw Hill Golf Resort Hotel. Upon arrival we were greeted by a very helpful, friendly and welcoming member of staff on reception who upgraded our rooms without any prompt from us. We were also informed about breakfast options if we so wished.
The rooms were spacious, clean and had lovely views over the immaculately kept golf course.
I’d read reviews that the rooms were ‘dated’ but our room clearly had a newly fitted carpet and decor and furnishings were well in fitting with the style of the hotel and added to its feel and character.
Breakfast was amazing - a continental buffet and cooked to order hot options.
All staff were welcoming, warm and friendly and very accommodating.
If you appreciate warm, comfortable and bespoke hotels as opposed to the large chains of modern and uniformity ones then I’d highly recommend Shaw Hill.
We will definitely be returning.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Lynda, Gestion de l’hôtel
Hi NicolaThank you so much for taking the time to post a review.We thoroughly enjoyed hosting you and hope to welcome you back to Shaw Hill in the future.Kind RegardsShaw Hill
par un voyageur
Publié le 1 sept. 2024 sur Expedia
We had a lovely stay; the staff were lovely, the food was great, and the kids and I enjoyed swimming in the hotel pool. Our rooms were clean and comfortable, if a little dated, and the building and its surroundings were pretty. Would happily stay here again.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Lynda, Gestion de l’hôtel
Thank you so much for your kind review.We are pleased you enjoyed your stay and hope to welcome you back in the future.
