Note fondée sur 630 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Jolie motel au style sympa
Publié le 24 févr. 2018 sur HotelsGrande chambre, propre, séjour agréable. A part le Wi-Fi qui est quasiment inexistant. Mais on s'y habitue en NZ
Commentaires de Gestion de l’hôtel
9 sept. 2018 par U, Gestion de l’hôtel
Thank you for your positive review on the motel. We are currently looking at ways to improve the WiFi service. We are pleased to hear that you enjoyed your stay here.
par un voyageur
Publié le 7 déc. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
20 déc. 2016 par General Manager, Gestion de l’hôtel
Thank you for your feedback. We hope to see you again in the future.
Eugene Hong.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Clinton, Gestion de l’hôtel
Hi Kate, Thank you very much for taking the time to provide feedback - appreciated. Many thanks for your support.Kind regards, Clinton Burt General Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
We booked this property because we required a large room with two separate sleeping areas. The room was large and had multiple beds and two bathrooms as advertised. The condition of the property as well as the cleanliness were terrible. The bathrooms are moldy, paint chipped off all walls, rooms smelled musty, all surfaces had marks/handprints/food/white powder on the night stand!!! Absolutely the worst hotel we have stayed at in Christchurch, and we frequent the city regularly. The pool has a resident duck and the spa is missing so many tiles, totally dilapidated. It’s unfortunate as this hotel could be really cool if updated as the building itself is interesting. Pay the extra money and stay anywhere else in the area.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par chris, Gestion de l’hôtel
Dear JenniferThank you for taking the time to respond and it is obvious that we fell well short of your expectations and for this I sincerly aploogise.I purchased this property just before covid and had commenced an upograde of all the rooms and the pool facilities. When covid struck, I had no option but to stop this.Now that business is back to normal levels, I have recommenced this upgrade which will see all of the remaining rooms and public areas completed progressively.Once again, please accept my apologies Kind regardsChris Black
par un voyageur
Publié le 20 sept. 2024 sur Wotif
No electric blankets on bed as advertised.
Kettle very splashy when poured. Very tight parking.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Clinton, Gestion de l’hôtel
Dear Lee,Thank you taking the time to respond with your feedback. I sincerely apologise for your mentioned shortfalls.I can confirm there were electric blankets on both beds, apologies that you could not locate these, as the cords were tucked under the mattress.I have replaced the kettle - thank you for bringing this to our attention.Thank you for your business. Kind regards, Clinton Burt General Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The staff were so friendly and attentive. I felt so welcomed as soon as I walked into reception
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Clinton, Gestion de l’hôtel
Hi Chrystelle, Thank you very much for taking the time to provide your fantastic feedback. Very pleased that you enjoyed your stay with us, and that is was a comfortable one. Many thanks for your support. Kind regards, Clinton Burt General Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The daily room clean was half done, dishes not done, the cleaning trolley was left in the room. There were no electric blankets, no bedside clock, the wall heater worked sometimes, The bathroom taps did not work properly, the towel rails was btoken. The room w as advertised as a 4 Star but was definitely not 4 Star. We let the duty manager know and all we got was an appology.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Clinton, Gestion de l’hôtel
Dear Stephen,Thank you taking the time to respond with your feedback. I sincerely apologise for your mentioned shortfalls, we clearly failed on this occasion.I can confirm there were electric blankets on both beds, and the maintenance issues have now been rectified - thank you for bringing these to our attention.Again please accept my apologies for greatly failing to meet your expectations.Thank you for your business. Kind regards, Clinton Burt General Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Very convenient location, manager Chris very helpful
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Clinton, Gestion de l’hôtel
Hi Judy, Thank you very much for taking the time to provide your feedback. Very pleased that you enjoyed your stay with us, and that is was a comfortable one. Many thanks for your support.Kind regards, Clinton Burt General Manager
par un voyageur
Publié le 1 sept. 2024 sur Wotif
Close to where we needed to be. Reasonable price. Not too noisy but very dated and needing to be seriously upgraded. I guess you get what you pay for.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Clinton, Gestion de l’hôtel
Dear Noeleen,Thank you taking the time to respond with your feedback. I sincerely apologise, as clearly we failed on this occasion. We are in the process of recommencing our room renovations, which got halted due to covid, this will see all rooms completed over time. Again please accept my apologies for greatly failing to meet your expectations.Thank you for your business. Kind regards, Clinton Burt General Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
Lovely rooms that are well laid out, unfortunately they require a bit of maintenance. Our unit also had a lot of ants that came out in the kitchen overnight.
Commentaires de Gestion de l’hôtel
29 août 2024 par Clinton, Gestion de l’hôtel
Dear Lloyd, Thank you for taking the time to respond with your positive and constructive feedback - I have taken your comments on board, and will rectify where possible. The Ants have been seen to - thank you advising of these on your check out.I am pleased to hear that you all enjoyed your stay with us. Thank you for your support. Kind regards, Clinton Burt General Manager
