Note fondée sur 135 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
The property has great potential however its not giving where I would return.Since the property is a but secluded there should be daily activities and entertainments on spot for guest. Dj keeps playing the same musi, no one introduce us to any activities near by ..Come didnt see anything pointing us to a conceirge that should be giving activities etc.
Tuscany restaurant I am sorry food was horrible my to spot was the bar even though it was the same food over and over it was excellent..Kat and Racheal and the bar they were amazing If I was ever coming back it would be because of them. Edmond the night manager has great customer service and try his best , continously checking on guest etc.. Also management should consider the need guest needs, I prefer to go cups and untensils so I shouldnt be told that the hotel is no longer using plastic cups...I pay money to stay there I miss my flight I didnt get any compensation for a day lost so I should be able to get what I want...Also please consider switching up the menu...
Commentaires de Gestion de l’hôtel
21 août 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear that Kat, Racheal, and Edmond made a positive impact on your stay. We apologize that certain aspects of your experience fell short of expectations. Your comments on the entertainment, dining options, and communication about activities have been noted, and we will be addressing these areas to improve our guest experience. We hope you’ll give us another chance to show you our full potential.
par un voyageur
Publié le 4 août 2024 sur Expedia
The property was nice and staff were very professional and friendly. Bars and restaurants close at 10 and you will need a car to get around to other beaches as their beachfront leaves seaweed in their natural state and space. Very relaxing and remote.
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our property to be nice and that our staff made a positive impression with their professionalism and friendliness.We appreciate your feedback regarding the bars and restaurants, and we understand the importance of late-night options for our guests. Your comments will be shared with our team as we continually strive to enhance our guest experience.As for the beachfront, we maintain it in its natural state to preserve the local ecosystem, but we understand that it may not be everyone's preference. We encourage our guests to explore the beautiful nearby beaches, and we’re happy to assist with transportation or recommendations.We are pleased that you found your stay relaxing and enjoyed the remote atmosphere. We hope to welcome you back for another peaceful getaway soon.Warm regards,
par un voyageur
Publié le 2 août 2024 sur Expedia
Staff was super friendly! They were very polite and helpful. They understood that with the hurricane and limited things we could do they made the best out of the situation. They Were very attentive great group of people!
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for your kind words and for sharing your experience with us. We're thrilled to hear that our team made a positive impact on your stay, especially under the challenging circumstances of the hurricane. Our staff takes great pride in providing attentive and friendly service, and it’s wonderful to know they were able to help you make the most of your time with us.We appreciate your understanding and are glad we could contribute to a memorable stay. We hope to have the opportunity to welcome you back under sunnier skies!Warm regards,
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Sea grass was out of control. Had to take a taxi to the beach. Why did we have to do that if this is beach front property. Food was ok not as advertised like cooks slicing meats and a variety of dessert. Room service was so so. Very hard to get front desk to answer the phone. Over all the island was beautiful and people were friendly.
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We’re pleased that you found the island beautiful and appreciated the friendliness of the people.I’m sorry to hear that your experience with the sea grass and some of our services didn’t meet your expectations. Sea grass can be challenging, especially during certain times of the year, as we strive to balance preserving the natural environment with providing a pleasant beach experience. We’re always looking at ways to improve and will take your comments into consideration.Regarding the food and room service, I apologize that these aspects did not live up to your expectations. We aim to provide a wide variety of high-quality dining options and efficient service, and I regret that this was not reflected during your stay. Your feedback will be shared with our culinary team and management to ensure that we address these concerns.I also apologize for the difficulty you experienced in reaching our front desk. This is not the level of service we aim to provide, and we will work to improve our response times.Thank you again for your review. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Warm regards,
par un voyageur
Publié le 25 juill. 2024 sur Expedia
This resort could honestly be beautiful and the staff is amazing. Why I gave it so low of a score was the fact that not everything is open all the time the restaurants had no air-conditioning and the food was terrible.
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you found our staff to be amazing and that you see the potential in our resort.We sincerely apologize for the issues you encountered during your stay. We understand how disappointing it must have been to experience limited availability of our facilities, the lack of air conditioning in our restaurants, and dissatisfaction with the food. These are certainly not the standards we aim to uphold, and your feedback will be addressed with our team as we work to make the necessary improvements.We appreciate your honest review and hope that you might consider returning in the future so we can provide you with the experience you deserve.Warm regards,
par un voyageur
Publié le 25 juin 2024 sur Expedia
They charge for all-inclusive but the beach is covered in stink molded seaweed. Which element the water activities like swimming, scuba diving, and kayaking. Once you leave the resort which it is a must to enjoy another beach 45 minutes away. Oh and no transportation to that beach. Taxi rides start at $25 per person with other people in the cab.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and apologize for any inconvenience you encountered during your stay.Regarding the seaweed on the beach, we understand how this can impact the enjoyment of water activities such as swimming, scuba diving, and kayaking. We are actively working on addressing this natural issue by implementing more frequent cleaning schedules and exploring additional solutions to minimize its impact. Our goal is to ensure our beach remains a pleasant and inviting environment for all our guests.We appreciate your feedback about transportation to other beaches and that is something that we have been offering to our guest currently. Your comments are invaluable to us as we strive to improve our services and facilities. We hope you will give us another opportunity to provide you with a more enjoyable experience on your next visit
par un voyageur
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at our resort was not up to your expectations.Your feedback is extremely valuable to us, and we are using it to make improvements. We hope you will give us another chance to provide you with a better experience in the future.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for sharing your feedback with us. We appreciate your honest review and are sorry to hear that your experience did not fully meet your expectations.Your feedback is invaluable to us as we strive to enhance our services and facilities. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience next time.
par un voyageur
Publié le 23 juin 2024 sur Expedia
We want to thank the staff so very much. The bar and food staff definitely made the trip worth it. A special thanks to Louisa,Cole(sever),Kyle,sekai,Hailey,and curt. They are definitely people you have to talk and connect with. So very friendly and their hospitality is amazing. They made our trip unforgettable!
Commentaires de Gestion de l’hôtel
28 juin 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you so much for your wonderful review! We are thrilled to hear that our bar and food staff made your trip unforgettable.Your special mentions of Louisa, Cole, Kyle, Sekai, Hailey, and Curt have been noted, and we will be sure to pass on your kind words to them. Our team strives to provide exceptional hospitality, and it's fantastic to know they made a positive impact on your stay.We hope to have the pleasure of welcoming you back for another memorable experience in the future.
par un voyageur
Publié le 19 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Front Office Manager: K. Garvey, Gestion de l’hôtel
Thank you for sharing your thoughts. We appreciate your feedback and are sorry to hear that your stay did not fully meet your expectations. We’re committed to improving and would love to know more about how we can enhance your experience. Please feel free to reach out to us directly
