Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good fit for our needs
Publié le 23 sept. 2024 sur HomeAwayRented the property to house a youth basketball team and coaches and administrators while playing in a basketball tournament on the island. This property has several twin sized beds which were very useful with all the teenagers that were in our property. Beautiful view. Equipped with a lot of extras and host was very communicative. Enjoyable stay.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your wonderful review! We are happy to welcome back! :)
Sincerely,
Robin
par un voyageur
Amazing views and a great property for large groups
Publié le 16 juill. 2024 sur HomeAwayOverall I would say our stay was great and the house was certainly nice for the size group we had. Some of the things in the listing and in the pictures were simply no longer at the house but overall they did not compromise our stay. The host was responsive and took care of some minor issues we had quickly. The check in information was not 100% clear but the host was able to provide the location of the code we needed when I texted her. In general the house could use some updates / fixes for things like random cables that are just draped across walkways, windows with signs that say "do not open this windows it is broken", and fans that do not have functioning remotes but overall these were all minor issues. Probably our one biggest "complaint" would be that the kitchen is VERY small especially when compared to the size of the house. Once again not something that would ruin a stay, just something to be aware of. I can honestly say we had a great time and I feel that the house, even with these issues, was a good deal and a great place for our family gathering.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. Please note - there is one window, that is being is being fixed. For the record we do not have several windows with signs stating do not open. We thank you for choosing Sugar Bay House for your family gathering.
Sincerely,
Robin
par un voyageur
Sugar Bay House
Publié le 22 juin 2024 sur HomeAwayThe space within the house was very efficient. Property itself was a little rough. Number of king beds was misrepresented and when I tried to discuss this with Prooerty manager I was pretty much ignored!
Commentaires de Gestion de l’hôtel
24 juin 2024 par VrboOwner, Gestion de l’hôtel
Good morning, We are sorry to hear you feel this way. We specifically stated in the listing and it is pictured, that there are two king beds. We also recommended a wonderful caterer, that provided dinner, the day of you arrival. Due to your flights being delayed several times, we were in touch with you all day Sunday until almost 10p at night, making sure you made it save at the property. We are sorry to see your response. We've recently completed several updates, additional furnishings in the living room, etc.
par un voyageur
Amazing views
Publié le 12 juin 2024 sur HomeAwayThe house offered ample room for our family. We had a few issues upon arrival but Robin corrected them immediately. The air conditioning in one room went down and within an hour she had someone fixing it. One bed was broken and a worker came and reinforced it better than new. After that everything was in working order. The kitchen needs to be better stocked for a family. There is one simple set of pots and pans. No bakeware or serving bowls. We used house decor to make mixing bowls and salad bowl for serving. Overall this was the best vacation and a beautiful place to stay. Be sure to go on the bioluminescent night kayaking trip. Best tour ever
Commentaires de Gestion de l’hôtel
17 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your wonderful review and feedback, truly appreciate it. We are happy to welcome you back! :)
Sincerely,
Robin
par un voyageur
Great vacation
Publié le 3 avr. 2024 sur HomeAwayBeautiful property
Commentaires de Gestion de l’hôtel
6 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We are happy to welcome you back! :)
Sincerely,
Robin
par un voyageur
Great House and Location
Publié le 23 juin 2023 sur HomeAwayThe property is in a great location on the north side. Quick drive to beaches. House setup is perfect for a large family and the kids loved the pool in the afternoon. Communication with property manager was great.
Commentaires de Gestion de l’hôtel
30 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your fantastic review! Thrilled to hear you enjoyed your stay! Happy to welcome you and your family back! :)
Sincerely,
Robin
par un voyageur
Beautiful views
Publié le 15 mai 2023 sur HomeAwayBeautiful views and convenient location
Commentaires de Gestion de l’hôtel
18 mai 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us and your review! :)
Sincerely,
Robin
par un voyageur de Virginia Beach, VA
Sugar Bay House
Publié le 7 févr. 2023 sur HomeAwayWe came to the island for a destination wedding and had to book this house at the last minute after another host abruptly cancelled our reservation for 14 people. The hosts at Sugar Bay House were absolutely fantastic in getting us all checked in on short notice. The property was well maintained & landscaped. The pool deck was well appointed for relaxing. The rooms were all spacious & quite comfortable. There was even a pool/game table that the kids in our party throughly enjoyed. Oh and the views! The view from every angle of the property was spectacular! Because the house is atop a hill the drive in at night was a bit harrowing but after driving it in the daylight it was a piece of cake. Overall I would highly recommend booking Sugar Bay House for a large party/family stay in St. Croix.
Commentaires de Gestion de l’hôtel
13 févr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your wonderful review! We would be happy to welcome you back! :)
Sincerely,
Robin
par un voyageur
AMAZING VIEW
Publié le 27 nov. 2022 sur HomeAwayThis property has amazing views. A road map to this property would have been helpful. GPS lost connection trying to find this property so it took us an hour to find it. Access into the property was not shared until we arrived and had to message the host for lock box code. Reginald mentioned he was on a plane headed out of town and referred us to Jackie for additional info. Jackie wanted verification that we rented the downstairs unit and needed a receipt before she provided the access code. This could have been communicated in advance. I am displeased that we were not advised in advance that pool maintenance would be arriving. He accessed the property and startled us as we were not expecting anyone to walk right into the pool area. The downstairs bathroom had no hot water the entire time. The ad states $200-$300 restaurant voucher for a local restaurant that we never received. Communication was awful.
Overall this property needs maintenance. There were cob webs and ants moles at the front entrance walkway. I get it lots of bugs on a tropical island but needed stronger pesticide to maintain the critters.
It's a beautiful home but needs to be well maintained regulary.
par un voyageur
Publié le 4 oct. 2022 sur Expedia
Communication with the host was poor; responses were erratic.
Prior travel directions and entry instructions were not provided.
Signage from the road was hard to read. The driveway, shared with several other houses, was scary steep and deeply rutted.
Access to the home was difficult - keys were confusing. Exposed outdoor cable lines posed safety hazards.
Once inside - among other things - doors were stuck; window handles broken; windows hard to open; faucet handles were broken; tiles were cracked; hot water was provided in one bedroom only; the poolside bar refrigerator was on the fritz; pool table was lopsided and had only one cue stick which was missing the felt tip. TV had 3 or 4 different remotes.
On a positive note, the views were amazing; the home was well designed and spacious - just not kept up.
Overall: meh.
