Note fondée sur 540 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lake Stevens
Publié le 5 oct. 2024 sur Expedia
The view is very good even from a ground floor unit. We were the only guests at the hotel our first night, would have been nice to get moved to the second floor. Apparently there was some maintenance taking place. I find it interesting that on our second night a member of the USVI legislature stayed at the hotel and was able to get a second floor unit. The biggest bummer was the
restaurant /bar closed early the first night with no notice. Our second day the restaurant/bar did not open at all. What good does it do to have a ticket for a free Rum Punch for each day of your stay if the bar is closed. Having said that, when the bar was open our servers, Neish and Becky took great care of us. At the front desk we meter Starr and her partner Ashley, both of them were superb friendly and helpful, thanks ladies!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The room was not ready on arrival. No phones in the room
to call front desk, when an issue occurred.
Washing machine and Dryer were not working.
No lights on the steps.
The property itself looked in kept.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Management , Gestion de l’hôtel
We do appreciate your feedback. Phones will be added to our rooms soon. We had minor damages due to TS Ernesto which are all currently being repaired and addressed at this moment and, we do hope those issues you listed above don't stop you from returning to our resort
par un voyageur
Publié le 9 sept. 2024 sur Expedia
…
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Upon arrival, after receiving our room key, we went to the bungalow. Our first impression was that the bungalow was not well-maintained. However, the real disappointment came at bedtime when we found that the bedsheets had an unpleasant smell and appeared to not have been changed. The next day, when we went to the front desk, nobody was there. Despite my efforts to call and visit the front desk, there was no response and it seemed deserted. Frustrated, I decided to take matters into my own hands and went to the nearest laundromat to wash the bedsheets, pillow covers, and bedspread.
After returning from the laundry, I attempted to talk to the front desk again, and once more, there was no one there, despite a sign indicating the employee's return at 11 AM; it was already 11:20. I eventually gave up on making a complaint because I was on vacation and didn't want to deal with unresponsive staff who seemed indifferent. If you're unconcerned about hygiene, this might be the place for you. I even found hair from the previous customer in the bathroom, and everything seemed unclean.
Despite the disappointments, the property's front beach was quiet, and the few interactions we had with employees were friendly.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The beach is right there, everything is on point
par un voyageur
Publié le 1 sept. 2024 sur Expedia
N/A
par un voyageur
Publié le 30 août 2024 sur Expedia
We didn’t like anything we were out side for 1 hour no one was there to receive us we had to go and book another hotel I want my money back or else the hotel and Expedia will get horrible reviews
par un voyageur
Publié le 24 août 2024 sur Expedia
I did not stay at this property. When I arrived I was told that they did not have any power and were waiting for WAPA who hadn’t arrived yet. I was told that they weren’t going to process my order but then I get this stating I stayed here which is completely fraudulent.
par un voyageur
Publié le 19 août 2024 sur Expedia
Our stay at The Palms was a time to remember. Thanks to Star and the staff, all the way from maintenance to the server, they were all so incredibly nice, helpful and accommodating. Even though we were there during a hurricane, they all made sure we were safe. The staff alone will be the reason we visit again.
