Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Petit hôtel perdu au milieu de nulle part à côté de l’autoroute, pas de restauration à proximité, accueil normal, wifi et TV par câble inclus, chambre propre mais petite, lit trop souple, mauvaise insonorisation, clim vieillotte ne permettant pas de choisir la température, petit-déjeuner pas top (danish industriel, que du café (pas de thé ou chocolat), choix limité de yaourt, pas de fruits frais) - au final cher pour le service
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Shelby Front Desk, Gestion de l’hôtel
Good afternoon,We received your review. Thank you for your input on our establishment. We will provide more information about amenities in our town to our customers. We have two restaurants in town that serve breakfast, lunch, and dinner. Our breakfast options will be upgraded.Thank you
par christophe
Accueil chaleureux
Publié le 30 juill. 2017 sur HotelsAccueil très chaleureux. Chambre simple, mais parfait pour passer une à deux nuits.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Shelby Front Desk, Gestion de l’hôtel
Thank you for your review. We appreciate your business. Please feel free to come back and visit us again.
par un voyageur
Publié le 2 août 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
4 août 2024 par Shelby Front Desk, Gestion de l’hôtel
Thank you for your review. We appreciate your business. Please feel free to visit us again.
par un voyageur
Publié le 1 août 2024 sur Expedia
200 dollars to sleep in a bed for 4 hours on a long roadtrip I didn’t expect there to be so many earwigs/silverfish bugs around the shower and sink area. Beds super springy but still clean and comfy enough. Front desk was extremely friendly though and they have a pet friendly room available for those that need it. Some bug spray and it could easily be a 4 or 5 star review.
Commentaires de Gestion de l’hôtel
4 août 2024 par Shelby Front Desk, Gestion de l’hôtel
Good evening,We received your review for a single room with one queen bed on the night of July 26th. We have forwarded your complaint to our maintenance department and our owner directly. We have a scheduled chemical spray that will be used later this month and have requested a higher amount of chemicals be used in our building. We apologize for your bad experience with our business. Unfortunately, when these harsh chemicals are in use, we cannot allow anyone into the building for safety reasons. This is also why there is a lock on our front door. It is to keep customers and employees out of the building while these harsh chemicals are in use and our building is getting fumigated. This issue will be resolved at once.Thank you for your review, it really helps our business know what areas need attention. For further stays, please note that the front desk also takes any and all complaints at all hours 24 hours a day, 7 days a week.ShelbyFront Desk Agent
par un voyageur
Publié le 25 juill. 2024 sur Expedia
I stayed in The Buffalo Lodge on my way from MT to CO. Anyone with allergies or asthma should NOT stay here. While quaint, this place has not been updated for at least 30 years. I arrived at 10:10p, picked up the phone in the “lobby” as instructed and let it ring for 3 mins. No one answered or came to check me in. I called the hotel phone number from my cell and still no answer. After 15 mins, a lady in her bathrobe showed up, was apologetic, and checked me in. Outdated decor doesn’t bother me, BUT the room was stuffy when I entered, the AC unit was filthy, filled with dust and insects & did not blow out cool air. I was hot all night. The room was very dusty; microwave had not been cleaned; bed had cheap, polyester sheets and bedding with an uncomfortable mattress; bathroom had chipped vinyl flooring, permanent hard water stain in the tub, and old caulking. Towels clean, water was hot with good pressure. Overall, everything in this place is dated and very, very worn. This is a $50 a night hotel. I paid $117. The hotel is located in a small, rural, agricultural community—so it’s unrealistic to expect many amenities. The people are lovely—quite friendly. However, I would not stay here again and do not recommend, especially for the price.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Manager, Gestion de l’hôtel
Pamela,I am so sorry that you had a stay at our establishment that did not meet your expectations. The phone system was down that evening that you came. We were unaware of it. The backup system alerted us which is how we were able to check you in. The night clerk that assisted you that evening was not even on duty but took care of the problem due to the phones being down. That is not our customary way of greeting customers. Our rooms are always cleaned thoroughly. If there is anything amiss we welcome the guests to let us know immediately. Our IT department resolved the phone issues immediately upon learning of the problem. Thank you for your stay.
par un voyageur
Publié le 2 juill. 2024 sur Hotels
par un voyageur
Publié le 25 mai 2024 sur Expedia
I liked the wide open space surrounding the property and ample room to park.
par un voyageur
Publié le 12 mai 2024 sur Expedia
Good all around
par un voyageur
Comfortable beds, clean rooms
Publié le 12 mai 2024 sur HotelsThe lodge is dated. But the beds were comfortable and the room was clean. The breakfast was honey buns, yogurt, and cereal. It could have been better, since there was no other breakfast option in town. Otherwise I would stay again
