Note fondée sur 660 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Non fiable
Publié le 13 août 2023 sur Hotels Nous avions réservé et en arrivant notre réservation n’existait pas. Nous avons dû passer une heure au tel avec hotel. Com pour qu’ils nous remboursent. L’hôtelier nous a proposé une autre chambre plus chère que nous avons dû prendre à nos frais pour l’excédent.
Commentaires de Gestion de l’hôtel
14 août 2023 par Prince, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at our motel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are extremely important to us, as they help us identify areas for improvement and ensure that we provide a better experience for all our guests.We're truly sorry that your stay did not meet your expectations. Please know that we take your concerns seriously, and we are committed to addressing them to prevent similar issues in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to demonstrate our commitment to your satisfaction. Please don't hesitate to reach out to us directly so we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you encountered and appreciate your honesty. Thank you for choosing Days Inn Chula Vista, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 23 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Sam, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the DAYS INN CHULA VISTA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At DAYS INN, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at DAYS INN the next time your travel plans require lodging.
par un voyageur
Publié le 27 août 2024
The hotel was dirty and the room stank. There was a dead cockroach in the bathroom. The breakfast area is terrible, very small and does not look clean. the staff is not friendly at all. There were people having a party at 3 o‘clock in the morning shouting and singing in the next room and many men walking in front of my room at that time. I saw them because I couldn't sleep because of the noise they were making. Very uncomfortable and scary. Due to that bad experience I had to leave the next morning and the manager did not care about the inconvenience I had nor did he want to refund me the money for the rest of my stay. I will never go back to that place again. Pay a little bit more and look for a safer and cleaner place. Lesson learned.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,I am truly sorry to hear about your distressing experience. The conditions and service you described are far from the standards we strive to maintain. Your safety, comfort, and satisfaction are our top priorities, and it’s clear we fell short. I apologize for the inconvenience and discomfort you faced during your stay. Your feedback will be urgently addressed with our team to ensure such situations do not happen again. Thank you for bringing these issues to our attention, and I’m sorry we didn’t meet your expectations.Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Stefany,Thank you for your perfect rating! We’re so glad you had an excellent stay and look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
par un voyageur
Night of disaster
Publié le 14 août 2024 sur HotelsWas horrible. Dogs barking all night. Kids yelling and jumping . Sounds of pounding walls. Huge hole on shower. Leaked horribly was all wet. Cockroaches. Had to change rooms late night when had a flight early in the moring. Didnt offer no discount nor did they offer a future accommodation nothing.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the distressing experience you had during your stay. The issues you described, from noise disturbances to the room condition, are unacceptable. We're especially sorry that our response to these problems did not meet your expectations. Your feedback will be taken seriously as we work to improve our guest experience. Please reach out to us directly so we can make this right.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
room 405 has a window by front door that needs additional curtain. you can easily see in with the curtains currently being used
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for bringing this to our attention. We appreciate your feedback and will address the need for additional curtain coverage in Room 405 to enhance privacy. We’re committed to improving our guest experience and hope to better meet your expectations on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
The included breakfast is literally just cereal bread milk and coffee, receptionist offered us first or second floor room, we asked for second floor and he gave us first.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. I’m sorry to hear that the breakfast and room assignment did not meet your expectations. We will address these issues with our team to improve our offerings and ensure better service. We appreciate your input and hope to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
The bed sheets were still dirty from the last people. The pillows had burgers and the floors were overly waxed.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,I’m very sorry to hear about the issues you encountered with cleanliness. This is not the standard we strive for. Please know that your feedback is being taken seriously, and we will address these concerns with our housekeeping team to ensure improvements.Sincerely, Hotel Manager
