Note fondée sur 688 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Non fiable
Publié le 13 août 2023 sur Hotels Nous avions réservé et en arrivant notre réservation n’existait pas. Nous avons dû passer une heure au tel avec hotel. Com pour qu’ils nous remboursent. L’hôtelier nous a proposé une autre chambre plus chère que nous avons dû prendre à nos frais pour l’excédent.
Commentaires de Gestion de l’hôtel
14 août 2023 par Prince, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at our motel. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are extremely important to us, as they help us identify areas for improvement and ensure that we provide a better experience for all our guests.We're truly sorry that your stay did not meet your expectations. Please know that we take your concerns seriously, and we are committed to addressing them to prevent similar issues in the future. We understand the importance of a comfortable and enjoyable stay, and we hope you'll give us another chance to demonstrate our commitment to your satisfaction. Please don't hesitate to reach out to us directly so we can discuss your concerns in more detail.Once again, we apologize for any inconvenience you encountered and appreciate your honesty. Thank you for choosing Days Inn Chula Vista, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 23 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Sam, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the DAYS INN CHULA VISTA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for inconvenience.I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At DAYS INN, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at DAYS INN the next time your travel plans require lodging.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Stay away from this property as hotel management completely denies customer ever complained and lies about it. They don't rectify any complaints nor even attempt to. Unsafe place full of shady people, shower pressure insanely low, AC unit was not working at all, front door was very very hard to open and required a heavy push to open. Not the service you expect for top dollars you pay for this property. Stay away.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding safety and maintenance concerns. Your feedback is crucial, and we take it seriously. We strive for better service and will address these matters with our team.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The housekeeping at this place is terrible. Had to send towels everyday to get washed so from 11 am till 4pm we had no towels. They never did housekeeping in the 4 days we stayed there. Had to always ask for toilet paper and towels. Will never return here.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the issues you faced with housekeeping during your stay. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. Your feedback will help us make necessary improvements. We hope you might reconsider and give us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for rating us 2 out of 5. We sincerely apologize for not meeting your expectations. Your comments are invaluable, and we would love the opportunity to discuss your experience further. Please reach out to us directly so we can make things right.Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
We had to leave early because the area was unsafe and people were yelling in the halls at night and throwing trash cans
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us. I’m truly sorry to hear that you felt unsafe during your stay and were disturbed by noise and unruly behavior in the halls. Your safety and comfort are our top priorities, and it’s concerning to learn that we did not meet those expectations.We take these matters seriously and will address your feedback with our team to ensure that we improve the environment for all guests. We appreciate your insights and hope you will consider giving us another chance in the future, as we strive to create a more pleasant experience for everyone.Thank you for your understanding, and we wish you safe travels ahead.Sincerely, Hotel Manager
par un voyageur de National City
Publié le 10 sept. 2024 sur Expedia
Hot tub didn’t work
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that the hot tub was not functioning during your stay. We appreciate you bringing this to our attention, and we'll work to resolve the issue promptly. We hope to provide you with a better experience on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're delighted to hear you had such a wonderful experience. We can't wait to welcome you back for another stay!Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic 10 out of 10 review! We're thrilled to hear you had such a great experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
