Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Ok place to stay. Near freeway so noisy. Nice having a Denny's next door.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear James,Thank you for taking the time to share your feedback! We're glad to hear you enjoyed the convenience of our location and the nearby Denny's. We apologize for any noise disturbance from the freeway and appreciate your understanding. Your comments are valuable as we continuously strive to improve our guests' experience. We hope to welcome you back for a quieter stay in the future, please feel free to reach us ahead to accommodate you in a quieter area.Best Regards,Claudia LopezFront desk Supervisor
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Needs some updating but overall enjoyable stay. Enjoyed the hot breakfast and all the staff were very pleasant. Room is older but clean and comfy. Looks like renovations are in the works. Wish there was an exhaust fan in the bathroom
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Carie,Thank you for your thoughtful feedback! We're delighted to hear you enjoyed your stay, especially the hot breakfast and the friendliness of our staff. We're also excited to share that renovations are currently in progress. We look forward to welcoming you back for an even better stay!Best Regards,Claudia LopezFront Desk Supervisor
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Cockroach in room, and very noisy limited parking
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Makenzie,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience of finding insects in your room and for the noise and limited parking. This is not the standard we aim to uphold. Your feedback is crucial, and we will address these concerns with our team to ensure a more pleasant experience for future guests. We hope to welcome you back for a better experience in the future.Best Regards,Claudia LopezFront Desk Supervisor
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Alberca fría
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Eduardo,Thank you for your feedback! We apologize for the pool temperature not meeting your expectations. Your comments are valuable, and we will look into this to ensure a more comfortable experience for our guests. Thank you once again for your understanding, and we hope to welcome you back soon!Best Regards,Claudia LopezFront Desk Supervisor.
par un voyageur de Longview
Publié le 15 oct. 2024 sur Expedia
Part of the property was under reconstruction/remodeling so many parking spaces were taken up by equipment and materials which made parking a challenge in the evenings. But otherwise it was a good stay.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Sebastian,Thank you for your feedback! We're glad to hear you had a good stay overall. We apologize for the parking challenges due to the ongoing remodeling. Your understanding is greatly appreciated as we work to enhance our property. We hope to welcome you back soon for an even better experience to our newly renovated rooms!Best regards,Claudia LopezFront Desk Supervisor.
par un voyageur
Highly recommended!!
Publié le 14 oct. 2024 sur HotelsPersonnel is always kind and helpful. This is the second time staying at this hotel, highly recommended!!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Lilia,Thank you so much for your kind words! We’re thrilled to hear that our staff has consistently provided you with excellent service. We truly appreciate your recommendation and look forward to welcoming you back for a third stay! Safe travels until then!Best Regards,Claudia LopezFront Desk Supervisor.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Lynette,Thank you for sharing your experience. We appreciate your honesty, and I’m sorry to hear that we did not met your expectations during your stay. We are always striving in providing in excellent service and great accommodations. We hope you might consider staying with us again in the future, allowing us the chance to provide you with a better experience.Best regards,Claudia LopezFront Desk Supervisor.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
We had flown in early and basically hadn’t slept the night before due to our flight times and we arrived at the airport 2 hours before the scheduled check in time and the hotel has a rule that if you arrive early, you have to pay a $30 fee to check in early. I wish it had been posted somewhere because we definitely would have arrived sooner since we were exhausted and had to pay the fee.
Hotel itself was nice. Parking can be a slight problem because there is a lot of renovation going on. We were placed in a renovated room and it was clean, bed was comfortable, and the black out drapes were nice. Our room faced the street and freeway so it was a bit loud but nothing that kept us awake at night (we’re not light sleepers).
We didn’t end up going to breakfast but it looked like they had a good set up. The area around the hotel had a lot of restaurants and food options that were walkable and there was a lot to do that wasn’t too far from the hotel.
We would stay here again
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Desiree,Thank you for your detailed feedback! We’re glad to hear that you enjoyed the renovated room and found it comfortable. We apologize for the early check-in fee and understand how exhausting travel can be, especially after a long flight. We appreciate your suggestion about clearer communication regarding our policies.We also appreciate your patience with the parking situation during renovations. It’s great to know you found our location convenient with plenty of nearby dining options.We look forward to welcoming you back for another stay, and we hope your next visit is even more enjoyable!Best Regards,Claudia LopezFront Desk Supervisor.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Staff were excellent, we had to loop the parking lot to find a spot after coming back from a concert. The room was very spacious and they had a good selection of items for breakfast. Loved the waffle making station.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Toni,Thank you for your feedback! We're delighted to hear that you found our staff excellent and enjoyed the spacious room. We apologize for the parking situation and appreciate your understanding while we continue with our hotel renovations. It's great to know you liked the breakfast options, especially the waffle station! We hope to welcome you back for another enjoyable stay soon!Best Regards,Claudia LopezFront Desk Supervisor
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Claudia Lopez, Gestion de l’hôtel
Dear Joel,Thank you for your feedback! We're delighted to hear you had an excellent experience with us. If there's anything specific you enjoyed or any suggestions you have, we’d love to hear them. We hope to welcome you back soon!Best Regards,Claudia LopezFront Desk Supervisor
