Ratings based on 18 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 4, 2019 on Hotels
Comment from Hotel Management
Jul. 8, 2019 by rrpp, Hotel Management
Su opinión nos alegra y obliga a seguir mejorando. Gracias.
by A traveller
Good
Posted Jul. 3, 2019 on HotelsGood
by A traveller
Posted Jul. 2, 2019 on Expedia
the worst of the worst, the attention since you enter is pessimistic. The workers do not take care of you in anything. The cleaning in the rooms is the worst. I recommend that if you plan to go to that hotel change your mind.
Comment from Hotel Management
Jul. 2, 2019 by pprr, Hotel Management
please, come to PPRR Department
by A traveller
Posted Jun. 30, 2019 on Expedia
by A traveller
Posted Jan. 23, 2019 on Expedia
Beautiful grounds and beach, friendly staff, quiet, relaxing place.... rooms are dated and not in great shape but I will definitely return.
Comment from Hotel Management
Jan. 26, 2019 by Georgina Garcia, Hotel Management
Hello Thank you so much for those comments. We are going to be here waiting for you
by A traveller
Posted Dec. 25, 2018 on Expedia
Staff was friendly and helpful. This is my third time here early gets better every time, I will be returning again.
Comment from Hotel Management
Dec. 25, 2018 by Rancho Luna Staff, Hotel Management
We are glad you had a wonderful time here with us. Looking forward to see you again
by A traveller
Posted Dec. 23, 2018 on Hotels
This was a decent place but I’m glad we only stayed one night.
Pros:
All inclusive
Included water activities on their private beach
Cons:
Food was just ok
Beds weren’t very comfortable and had ants
A little far from town but they were very helpful in getting you taxis
Comment from Hotel Management
Dec. 24, 2018 by Georgina Garcia Sales Manager, Hotel Management
Hello Brittany: Thanks for your coments. We are going to work on the unhappines you had here. Merry Christmas
by A traveller from South Africa
Posted Nov. 12, 2018 on Expedia
The water was coming black and brown from the faucet. Half way through our stay they sent us to another hotel (5 hours away) which meant that we lost our transport to the airport. They did not reimburse us for this.
People there made their best effort to provide a great service, they were friendly and there is a natural paradise to be explored. Location is wonderful although the sea is not crystal clear due to its high mineral composition.
Comment from Hotel Management
Nov. 14, 2018 by Georgina, Hotel Management
Hello Luz Elena: We fill sorry for the inconvenients you had during your stay here. At least we send to you to an All Inclusive as you booked. I hope you can come here again and have better experience.
Sorry for all the inconvenients
by A traveller
Posted Sep. 20, 2018 on Expedia
Hotel is close to nice beach that’s all the hotel has going for it
Comment from Hotel Management
Oct. 11, 2018 by Georgina Garcia, Hotel Management
Thanks for your comennts
Recommended
for Everyoneby A traveller from Wales,UK
Posted Jun. 27, 2018 on Expedia
We stayed 3 nights at the hotel. The food was fresh, the staff was very pleasant. The rooms are comfortable with air conditioner to keep you cool. Not sure how they keep mosquitoes away, but we had few bites, so bring anti-mosquitoes stuff with you. The manager was very helpful and solved the payment problem we had when checked in. Will stay again as they have wonderfull beach!
Comment from Hotel Management
Oct. 4, 2018 by Roly, Hotel Management
Larissa thank you very much for your wonderful review and it was an honer to have you here with us. We will be very happy if you decide to come again and we will make sure your next time will be better.
