Note fondée sur 970 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Freddie,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you wanted and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur de cookeville
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Alfredo,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
par un voyageur
Please don’t advertise this hotel on your site
Publié le 30 sept. 2024 sur HotelsThis hotel advertises that they have an indoor pool, it is not open at all, I asked about it multiple times. Window let in the rain from the storm, had to switch rooms. The pillows were the worst, comforter stained, tub dirty. The breakfast was unetable!!! Worst experience I have ever had
Commentaires de Gestion de l’hôtel
2 oct. 2024 par M, Gestion de l’hôtel
Dear Tina,Thank you for taking the time to share your experience. We sincerely apologize for the numerous issues you encountered during your stay, particularly the misinformation about the indoor pool and the multiple problems with your room. It is truly disheartening to hear that your stay was far from satisfactory. We regret that the pool was not available during your visit and that our communication regarding this was insufficient. We will be taking immediate action to ensure this is properly addressed with our team. Additionally, the problems with the room, including the rain leakage, stained comforter, dirty tub, and uncomfortable pillows, are unacceptable and far below our standards. We have alerted our housekeeping and maintenance teams to thoroughly investigate these matters and resolve them. We are especially sorry that the breakfast did not meet your expectations. We aim to offer a variety of quality options and will be reviewing our food service to ensure improvements are made.Sincerely,Management Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
She never gave me ky id back and the room had a roach
Commentaires de Gestion de l’hôtel
2 oct. 2024 par M, Gestion de l’hôtel
Dear Amanda,Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been not to receive your ID back at check-in, and we are looking into this matter to ensure it is resolved immediately. We also apologize for the issue with your room, specifically the presence of a roach. This does not meet the standards we aim to maintain, and we have addressed this with our pest control and housekeeping teams to ensure it is thoroughly resolved. We appreciate your patience and understanding and would love the chance to provide you with a better experience in the future.Sincerely,Management Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Overall everything was good
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Alhaji,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
par un voyageur
Okay to lay your head it was clean enough
Publié le 19 sept. 2024 sur HotelsI've had good experiences at Baymont and this was a good deal it was adequate at the best ripped rugs I had to change my room because of a non-smoking room very pungent cigarette smoke the breakfast was basically not existed but it was clean Baymont usually has a pool so that was a bonus want to take a morning swim but it was closed for a while
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Richard,Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear that you generally have good experiences at Baymont and appreciate your loyalty. We apologize for the inconvenience you faced with the pungent cigarette smell in your room and the condition of the rugs. Cleanliness and comfort are our top priorities, and we will be addressing these issues with our housekeeping team to ensure they are resolved.We also regret that the breakfast options did not meet your expectations and that the pool was closed during your visit. We strive to offer a full range of amenities for our guests, and your feedback will help us improve our offerings. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.Best Regards,Management Team
par un voyageur
Excellent
Publié le 17 sept. 2024 sur HotelsIt was a very pleasant stay and close to all the activities that I needed to attend. Have previously stayed at this location and a reason why I returned.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Kenneth,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 10 sept. 2024 sur Hotels
La recepcionista no quería ver si tenía reservación solo decía que no había nada sin mirar, debí llamar al sitio donde compre para que solucionaran porq ella se negaba a ver la reserva, la habitación estaba sucio y encontramos un gusano en la ducha, la piscina tenía el agua fría, el secador no servía.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Tanisha shah, Gestion de l’hôtel
Dear Patricia,We are deeply sorry to hear about your experience. This is certainly not the impression we want to leave with our guests, and we apologize for the discomfort and concerns you encountered. We take your feedback seriously and will investigate the issues you have mentioned regarding the cleanliness and reservation at our property.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
They charged me to check in 30 mins early. The tv did not work initially. The room smelled stale. The bath tube didn't drain.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Michael,Please allow us to explain our response to your assertions. As per the hotel’s policy, the check-in time is 3 PM, however subject to the circumstances and the availability we do accept early check-in requests at times by charging an overtime fee. Additionally, we shall investigate your concerns and ensure that our property is adequately upgraded in terms of furnishings and maintenance. We wish to see you soon for a better stay.Sincerely,Management Team
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par M, Gestion de l’hôtel
Dear Pearl,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
