Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Livermore
Publié le 4 oct. 2024
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Chirag Patel, Gestion de l’hôtel
Dear Dawn, Thank you very much for the 4 out of 5 rating. We look forward to hosting you again the next time your travels bring you back to the Mason area. Thanks again for the rating.
par un voyageur
Publié le 7 août 2024 sur Expedia
Great place to stay for park goers.
Commentaires de Gestion de l’hôtel
7 août 2024 par Gm, Gestion de l’hôtel
Dear Donta, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island - Mason and I'm happy that you enjoyed your stay. We look forward to seeing you the next time your travels bring you to the area! Thanks again for the review.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Gm, Gestion de l’hôtel
Dear Stephanie, Thank you for staying at the Comfort Suites Kings Island - Mason! It was a pleasure having you here and we appreciate your business. We also really appreciate you taking the time to complete post a review; it really helps us provide the best possible experience for all our guests. Come back and see us again soon! Thanks again for the review.
par un voyageur
Comfort Suites Kings Island
Publié le 4 août 2024 sur HotelsI originally thought this was Comfort Inns and Suites but after staying here do not feel that this hotel is up to that standard. The staff was very nice but there is not someone present at all times without ringing the bell. There were things broken in the room, such as the toilet paper holder and hooks on the bathroom door. The room smelled damp and musty. There is a hot breakfast which is nice but a small area for dining. Price was reasonable but probably would have paid more for a different hotel if I had known this previously. It is very close to Kings Island which is a plus. Overall, I would not recommend staying here.
Commentaires de Gestion de l’hôtel
5 août 2024 par Gm, Gestion de l’hôtel
Dear Karen, We appreciate you taking the time to provide us feedback about your stay. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We hope you choose to stay with us whenever your travels bring you back to Mason.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It was helpful that it was so closely located to Kings Island. It's also in a very nice part of town, safe and clean.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Gm, Gestion de l’hôtel
Dear Kelli, Thank you so much for taking the time to leave us feedback. We appreciate you choosing to stay with us and for leaving us high marks on your survey. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Gm, Gestion de l’hôtel
Dear Sentia, Thank you so much for your kind words and 5 out of 5 review of the Comfort Suites Kings Island - Mason. Positive reviews like this always encourage us to do more and make our guest happy during their stay. We look forward to serving you the next time you are in the Greater Cincinnati Area. Thanks again for the review!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Gm, Gestion de l’hôtel
Dear Guest, We apologize for the trouble and appreciate you letting us know about your recent experience at the Comfort Suites Kings Island – Mason. We'll take this up with our management team. We hope you can give us another opportunity in the future to serve you better. Thank you for your business.
par un voyageur
It was okay
Publié le 28 juill. 2024 sur HotelsHotel was in a good area around Kings Island and close to the highway. Overall, the hotel looked fairly well kept up on the outside and lounge but there are certainly signs of age. Decor in the room was aged as well. Pool is tiny and viewable to all in the front lobby/breakfast area - not super desirable for our family. The room itself was neat when we arrived and clearly cleaned. Negatives were found though... the bathroom sink leaked onto the floor when run and the AC in the room was dated and did not have enough output. High speed felt like low speed and it couldnt cool the room as it needed on hot summer days.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Gm, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to review your stay with us. I do apologize for myself and staff that we could not make your stay pleasant. I would love to have a conversation with you about what happened or what you experienced while staying with us that made you rate your stay the way you did. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Gm, Gestion de l’hôtel
Dear Fredrick, Thank you for taking the time to post your review. Sorry that the services and value did not warrant us high rank in post review! With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. The next time you are in the Mason area we invite you to return to our hotel in order for us to WOW you.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Neighbor with a connecting door to our room was clearly under the influence of something and was consitantly slamming his door for hours. I complained to the front desk, who promised to fix the situation yet and hour after my complaint, the issue continued. At 12:30 am we decided to pack up and head home, and only after getting my two children in the car, did the front desk employee offer to move us to a different room. The said guest causing issues should have been removed but was not and was causing issues and potential danger to all around!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Gm, Gestion de l’hôtel
Dear Robert, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Mason. Thanks again for the review.
