Note fondée sur 831 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Benjamin, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at DoubleTree Suites by Hilton. We are thrilled to hear that you had such a positive experience and rated us 5 out of 5!
par Luc
Confortable
Publié le 14 mars 2017 sur HotelsSuperbe hôtel, tout y est confortable. Par contre, si le déjeuner n'est pas compris dans votre peux, c'est un peu cher 14,99$ USD, pour ce qu'ils offrent. Mais les gaufres sont divinement bonnes!
Commentaires de Gestion de l’hôtel
27 mars 2017
Thank you very much for the 5 star review!
par un voyageur
Publié le 3 nov. 2024
Very nice
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Benjamin, Gestion de l’hôtel
Thank you so much for the perfect 5 out of 5 rating! We’re delighted to know that your stay was enjoyable, and we appreciate you sharing your experience with us.We look forward to welcoming you back soon for another exceptional stay!
par un voyageur
Publié le 23 oct. 2024
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Benjamin, Gestion de l’hôtel
Thank you for your candid feedback. We regret to hear that your recent stay with us did not meet expectations and resulted in a 1 out of 5 experience. We apologize for the condition of the room, as well as the view and amenities, which clearly fell short of the welcoming, clean environment we strive to maintain.We appreciate you bringing these concerns to our attention, as guest feedback is crucial for us to improve. Should you consider staying with us again, we would like to offer you a better experience and restore your confidence in us.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Benjamin, Gestion de l’hôtel
hank you for sharing your feedback regarding your recent stay with us. While I'm glad to hear that certain aspects of your visit met your expectations, I’m disappointed to learn that we fell short in delivering the overall experience you deserved.I sincerely apologize for any confusion regarding the pricing and for the lack of communication during check-in. We strive to provide clear information and excellent service, and I regret that we did not meet those standards during your stay. Your comments will be shared with our team as we work to improve.We value your feedback and hope you might give us another opportunity in the future to provide you with a much better experience.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Benjamin, Gestion de l’hôtel
Thank you so much for your wonderful 10 out of 10 rating! We’re thrilled to hear that you had such a positive experience during your stay. It’s always our goal to provide excellent service and a comfortable, enjoyable environment for all our guests.If there’s anything we can do to make your future visits even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
My checkin was denied after I travelled all the way from west coast and have to try finding a room at 12 30 am. Such a pain with no proper communication. And the room was booked for 2 nights
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Whitney, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the denied check-in, especially after your long journey from the West Coast and at such a late hour.This is certainly not the standard of service we strive to provide, and we regret that the communication around your reservation was not handled properly. We understand how important it is to feel reassured, especially when traveling, and we are very sorry that this situation caused undue stress.Please know that we are investigating what went wrong to ensure that such an issue doesn’t occur again in the future. We value your business and the trust you placed in us by booking your stay, and we truly regret the impact this had on your plans.If you’re willing to give us another opportunity to serve you, we would love the chance to make it right. I’d be happy to personally assist with any future reservations and ensure everything goes smoothly.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
This property was in a good location. Easy access off the highway. The grounds were clean and well kept. The staff was very nice and helpful but the restaurant was really understaffed. They had a bus group in the hotel and they required more assistance so one person working in the restaurant wasnt the best option for others to eat there.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Benjamin, Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay with us. We’re glad to hear that you appreciated our convenient location, clean grounds, and the helpfulness of our staff. We strive to provide a welcoming and pleasant environment for all our guests.I’m truly sorry to hear about the challenges you encountered in the restaurant due to understaffing. We understand that having only one person managing the restaurant, especially with a bus group present, was not ideal. I have shared your feedback with our management team to ensure we adjust staffing during busy periods to better serve all our guests.Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with an even better experience on your next visit.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Benjamin, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m truly sorry that your recent stay fell so far below your expectations, and we sincerely regret the issues that led to such a low rating.Your concerns about the outdated condition, unpleasant odors, and stained sheets are being taken very seriously. We are currently addressing these matters with our housekeeping and maintenance teams to prevent future occurrences. Additionally, we are planning property updates to improve our guest experience.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
