Note fondée sur 817 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Benjamin, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at DoubleTree Suites by Hilton. We are thrilled to hear that you had such a positive experience and rated us 5 out of 5!
par Luc
Confortable
Publié le 14 mars 2017 sur HotelsSuperbe hôtel, tout y est confortable. Par contre, si le déjeuner n'est pas compris dans votre peux, c'est un peu cher 14,99$ USD, pour ce qu'ils offrent. Mais les gaufres sont divinement bonnes!
Commentaires de Gestion de l’hôtel
27 mars 2017
Thank you very much for the 5 star review!
par un voyageur
Publié le 3 nov. 2024
Very nice
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Benjamin, Gestion de l’hôtel
Thank you so much for the perfect 5 out of 5 rating! We’re delighted to know that your stay was enjoyable, and we appreciate you sharing your experience with us.We look forward to welcoming you back soon for another exceptional stay!
par un voyageur
Publié le 23 oct. 2024
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Benjamin, Gestion de l’hôtel
Thank you for your candid feedback. We regret to hear that your recent stay with us did not meet expectations and resulted in a 1 out of 5 experience. We apologize for the condition of the room, as well as the view and amenities, which clearly fell short of the welcoming, clean environment we strive to maintain.We appreciate you bringing these concerns to our attention, as guest feedback is crucial for us to improve. Should you consider staying with us again, we would like to offer you a better experience and restore your confidence in us.
par un voyageur
Publié le 16 sept. 2024
Property was very old, not well maintained. I don’t understand how it has the rating on Travelocity as doubletree hotels are usually much better than this.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Benjamin, Gestion de l’hôtel
Thank you for sharing your candid feedback about your recent stay. I’m sorry to hear that the condition of the property didn’t meet your expectations, especially given the high standards usually associated with DoubleTree hotels.We recognize that the property is in need of some updates, and I completely understand your concerns regarding its maintenance. We are actively working on improvements, including a planned renovation, to ensure that our guests have a more pleasant experience in the future.We appreciate you bringing this to our attention and will also review our ratings on platforms like Travelocity to ensure they more accurately reflect the current state of the property. Your feedback is crucial as we strive to improve.I hope you’ll consider giving us another opportunity to provide you with a better stay once these updates are completed.
par un voyageur
Publié le 18 août 2024 sur Expedia
Tv reception not good and bathroom towels had to ask for
Commentaires de Gestion de l’hôtel
23 août 2024 par Benjamin, Gestion de l’hôtel
Thank you for sharing your experience with us. I’m sorry to hear that you encountered issues with the TV reception and that you had to request bathroom towels during your stay. This is not the level of service we aim to provide, and I apologize for the inconvenience this caused.Please know that your feedback has been shared with our team, and we are working to address these concerns. We appreciate your understanding and patience, and we hope to provide a more seamless experience on your next visit.
par un voyageur
Publié le 18 août 2024 sur Expedia
Only one trash in a room
Commentaires de Gestion de l’hôtel
23 août 2024 par Benjamin, Gestion de l’hôtel
Thank you for sharing your experience with us. I’m sorry to hear that you encountered issues with the TV reception and that you had to request bathroom towels during your stay. This is not the level of service we aim to provide, and I apologize for the inconvenience this caused.Please know that your feedback has been shared with our team, and we are working to address these concerns. We appreciate your understanding and patience, and we hope to provide a more seamless experience on your next visit.Thank you again for bringing this to our attention.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Benjamin, Gestion de l’hôtel
Thank you so much for your 5 out of 5 rating! We’re thrilled to know that you had a great stay with us. Your positive feedback means a lot to our team, and we’re glad we could meet your expectations.
par un voyageur
Publié le 14 août 2024 sur Expedia
Hotel needs a renovation, there was no staff to help to solve room issues.
Commentaires de Gestion de l’hôtel
23 août 2024 par Benjamin, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that your recent stay did not meet your expectations, particularly regarding the need for renovations and the lack of staff assistance with room issues.We understand that the condition of our facilities plays a crucial role in your experience, and I apologize for any inconvenience this caused. Additionally, I regret that our team was not available to assist you promptly. This is not the level of service we aim to provide, and I will be reviewing this with our team to ensure better support for our guests moving forward.Your feedback is invaluable as we strive to make necessary improvements to our property and service. We appreciate your candid comments and hope to have the opportunity to welcome you back in the future, where we can offer a stay that better reflects our standards.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Benjamin, Gestion de l’hôtel
Thank you for taking the time to rate your stay. I'm truly sorry to see that we fell far short of your expectations. Your experience is important to us, and I’d like to learn more about what went wrong so that we can address the issues and improve.Please feel free to reach out to me directly if you’re willing to share more details. We genuinely value your feedback and would appreciate the opportunity to make things right.Thank you again for your honesty, and I hope we can earn back your trust in the future.
