Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Voyage
Publié le 14 août 2024 sur HotelsConforme a la description
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service, Gestion de l’hôtel
Nous sommes ravis de savoir que vous avez passé un agréable séjour à l'Embassy Suites Cincinnati Rivercenter Covington. Merci de nous avoir choisis et nous espérons vous accueillir à nouveau bientôt.
par un voyageur
Publié le 16 août 2022 sur Expedia
emplacement
Commentaires de Gestion de l’hôtel
7 sept. 2022 par Scott, Gestion de l’hôtel
Thank you for the 5 rating. We look forward to seeing you back soon.
par un voyageur de Jeffersontown
Publié le 17 sept. 2024 sur Expedia
Hotel needs to be updated for the price
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Customer Service, Gestion de l’hôtel
Yvette, thank you for sharing your thoughts. The team regularly evaluates the property and looks for opportunities to make updates. Your feedback is valued and will be considered. We look forward to having another opportunity to provide a better experience next time.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Everything in the property was good
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Service, Gestion de l’hôtel
Angel, thank you for staying with us at Embassy Suites Cincinnati Rivercenter Covington. We’re delighted you found everything to your satisfaction. Our team looks forward to welcoming you back for another enjoyable stay.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Arrived at check in and my room had been given away. I called and confirmed earlier in the day that my room was still available and to let the staff know I am driving 5hrs to them. The gentleman tried his best to get me a room. After 40min he did get me a room. The room was hot and ac was blowing warm air. The drain plus was broken in bath tub. Stains all over the furniture and floor. Ceiling had dust balls on it where the vent was blowing air. Vent in shower was broken and exposed. The view was nice. Breakfast was ok. If every room wasn’t booked I’d most likely go back to the Marriott. Pool was disgusting and me and my son are still sick from being in it. Most likely to never stay there again.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Customer Service, Gestion de l’hôtel
Greetings Jason,Thank you for providing feedback. It is disappointing to hear that your experience was not up to expectations. We have recently changed leadership in the hotel and we are working hard to take corrective action. The team constantly strives to improve, and your insights are crucial for this. We hope for another chance to offer a more satisfactory stay in the future.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Customer Service, Gestion de l’hôtel
Katie, thank you for staying with us at Embassy Suites Cincinnati Rivercenter Covington. We’re delighted you loved your experience and look forward to welcoming you back.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Air conditioning was poor. Room smelled.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Service, Gestion de l’hôtel
Rodney, thank you for your feedback. It sounds like there were some issues with the comfort and freshness of your room. The team is committed to continuously improving accommodations to ensure each guest has a better experience. Your input is invaluable in this effort.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Scott, thank you for staying with us and providing your feedback. We're always looking to enhance our guest experiences and appreciate your input. We look forward to serve you better next time.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Kelley, the team is sorry to hear your experience was not as expected. We are committed to improving the experiences of all our guests, and your score suggests we have opportunities for growth. Thank you for taking the time to share your review. We hope for a chance to serve you better in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Really nice, great breakfast and staff amazing.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Customer Service, Gestion de l’hôtel
Steve, it’s wonderful to hear you had a great time at Embassy Suites Cincinnati Rivercenter Covington. The team members are thrilled to know you enjoyed your stay and the breakfast. We're looking forward to welcoming you back.
