Note fondée sur 572 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Juste un stop
Publié le 5 mai 2019 sur HotelsBien malgré une petite odeur gênante dans le couloir
Commentaires de Gestion de l’hôtel
7 mai 2019 par Hotel Management, Gestion de l’hôtel
Jeschua, thank you for staying at Extended Stay America. We are glad to see the rating as it states you had a pleasant visit. However, we regret the odor issue you encountered. We appreciate your feedback and look forward to your next stay.
Sincerely,
Hotel Management
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Was shown 2 available rooms. Both very dirty and unacceptable. 1st Room had dirt and grass in the bath tub. 2nd room had a huge cockroach in the bathtub. I did not stay after that and checked into another nearby hotel. Very disappointed in this property and condition.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Chris, We appreciate your valuable feedback. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Thank you
par un voyageur
Use as last resort
Publié le 19 août 2024 sur HotelsGrateful to get squeezed in but the hotel was very dirty. There was shoes in front of door. There were socks and comb on the floor in our room. The floor was sticky and was bathroom dirty. There was dirty dishes in stub on the floor in the hallway. No coffee in the lounge area in the morning.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Ron, Thank you for your review, and we apologize for the issues with the cleanliness of your room. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
The floor in our room was dirty and gritty. There was no shower curtain, had to go to desk to request.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Sheila, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur
Aweful
Publié le 17 août 2024 sur HotelsWe didn’t stay we left, the rooms were filthy dirty and there was mold on the pull out sofa bed mattress.
The room stunk.
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Jodi, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We sincerely hope you will give us another chance to serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 15 août 2024 sur Hotels
For a tennis tournament with a group at another hotel. My only complaint was that vending was only good choice at night and expensive. And breakfast was lame
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
thank you
