Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec
Publié le 29 avr. 2024 sur Expedia
Horrible !!
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Roch,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with.We understand that your overall experience fell far below your expectations, and we are committed to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2022 par Victor, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
The only good thing was a room was available. To start the attendant was rude and he tried to lie to me about having a smoking room. The heat didn't work, there were cockroaches and other bugs crawling around the room. Never again!!
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Damon,I appreciate you sharing your feedback following your stay at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am happy you were pleased with the fact that we had a room available. However, you expressed that the heat did not work, the poor customer service you received front desk attendant and the pests you encountered in the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you mentioned.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Rooms were dirty bathroom was filled with roaches crawling around blankets had burn holes even tho it was a non smoking room
Commentaires de Gestion de l’hôtel
26 oct. 2024 par Recordo Rediresponse Specialist, Gestion de l’hôtel
Dear Emily,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. Hearing you encountered insects and a damaged blanket was saddening to read. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Laura. The staff at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Terrible red roof inn
Publié le 8 oct. 2024 sur HotelsI had a reservation check inn time was 2 i didn't get a room until 430 room was not very clean. Overall unhappy
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear India,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. It is important to note that the check in time is at 3:00 pm, however, we do sincerely apologize for the room not being ready on time. You also mentioned that the cleanliness of the room was not up to standard which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thanks again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Hotels
No amenities--no fridge, no coffee pot, no ice machine, no cups, no breakfast. Bed comfortable and clean; bathroom was also clean so I gave 2 stars.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Sharon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. Though the bed was comfortable, the bathroom was clean and the other positive highlighted, we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of amenities and us not having a breakfast program. Please know a standard king room does not comes with these additional amenities. In future, I would suggest booking a deluxe or superior room type. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Repair rooms
Publié le 5 oct. 2024 sur HotelsIt was ok except the rooms are in poor condition.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear India, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I do apologize for the condition of the room that you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Raheem, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Never go
Publié le 21 sept. 2024 sur HotelsThis was the worst hotel I have ever been to.
Filthy, smelled terrible, sketchy area. It appeared people we living there like in an apartment. We left immediately and stayed at Springhill Suites
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thanks for sharing your feedback with us. The team at our Red Roof Inn Cincinnati Northeast - Blue Ash was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cleanliness and the unwelcome odor hindered your stay. As such, your feedback may be taken into account, as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. Have a good day.Best wishes,XaoRed Roof ManagementRediResponse Specialist
