Note fondée sur 841 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Hotels
It was awful had a line out the door understaffed and when I finally got my room that smelled of mold with no working phone or tv they would not issue refund . Do not go here!
Commentaires de Gestion de l’hôtel
14 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Leslie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CINCINNATI - SHARONVILLE and I are disappointed to see your 2/10 score. You indicated that the lengthy wait at check-in, the unpleasant odor in the room, and the other highlighted issues dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry for any inconvenience caused. Your comments have been shared with management in an effort to address your refund concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Don, The staff at the Red Roof Inn Cincinnati - Sharonville and I felt delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur de Tilbury
Publié le 5 août 2024 sur Expedia
No good. Staff was terrible
Commentaires de Gestion de l’hôtel
7 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you, James, for the feedback about your recent stay at our hotel RED ROOF INN CINCINNATI - SHARONVILLE. We are sorry to hear that your interactions with our staff were less than desirable. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence. Thank you again for sharing your experience with us, James. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
The people at the desk were super friendly and helpful
Commentaires de Gestion de l’hôtel
5 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN CINCINNATI - SHARONVILLE. Amber, I am glad to hear that you found our front desk staff to be super friendly and helpful, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Amber, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
The place smelled like urine inside and outside. The pillow cases had burn holes. The chair had dirt on it.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Bobby. The staff and I at the RED ROOF INN CINCINNATI - SHARONVILLE were disappointed to see your 1/5 score. You indicated that the unpleasant odor at our hotel, burnt holes in the pillow cases, and the other highlighted issue dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
To start off the bedding was extremely dirty. The customer service was very distasteful. There was no compromise or consideration for how our experience was, or how we were treated. I will NEVER return!
Commentaires de Gestion de l’hôtel
5 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Tieria, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati - Sharonville. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. Please accept our sincerest apologies for the dirty bedding, the distasteful customer service along with the other concerns listed. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
The bed was stained and ripped. The room smelled and was dirty. Staff said they were all booked and didnt offer solutions to the dirtiness of the room.
Commentaires de Gestion de l’hôtel
5 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Andrea, Thank you for telling us about your stay at the Red Roof Inn Cincinnati - Sharonville. I am disappointed that your experience did not meet your full expectations, as you indicated that your bed was stained and ripped, your room smelled and was dirty along with the other concerns listed. Please accept our apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Horrible stay
Publié le 2 août 2024 sur HotelsThis is the worse hotel I have ever stayed in.
EVERYTHING about this place was Terrible.
Will or tell Anyone to go here.
Commentaires de Gestion de l’hôtel
4 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Barry, for taking the time to write a review of your stay at the Red Roof Inn Cincinnati - Sharonville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Expedia
crackheads and prostitute and just not a place you want to be in specially that it is surrounded by nice hotels for the rate or even cheaper.
Commentaires de Gestion de l’hôtel
1 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you, Sidahmed, for writing to us about your recent stay at our hotel RED ROOF INN CINCINNATI - SHARONVILLE. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Staff were nice, efficient and reasonable but the room we got was far from perfect. The TV screen didn't work and all we could hear was sound, our remote didn't come with any batteries and the refrigerator was broken.
Would've went to front desk but due to certain circumstances, we couldn't get anyone to come up. Plus, we only stayed two night's (though counting the deposit, I spent over 300 for a room with no amenities.)
Hopefully they'll get it fixed up for the next person.
Commentaires de Gestion de l’hôtel
1 août 2024 par Samantha Rediresponse Specialist, Gestion de l’hôtel
Dear Dominique,Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI - SHARONVILLE. I am happy you were pleased with our nice, efficient and reasonable staff. However, you indicated that the tv screen did not work, the refrigerator was broken and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
