Note fondée sur 712 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM, Gestion de l’hôtel
Dear Cheryl,Thank you so much for your glowing 10-star review. We are thrilled to know that you had such a wonderful experience at The Blu Hotel, Blue Ash, OH. Our team works tirelessly to ensure every guest's stay is nothing short of excellent, and your high praise validates our efforts.We hope to have the honor of welcoming you back very soon. Your satisfaction is our biggest reward and we look forward to creating more memorable experiences for you in the future. Thank you once again for choosing The Blu Hotel, your feedback means the world to us.Warm Regards,General ManagerThe Blu Hotel Blue Ash Cincinnati, Ascend Hotel Collection
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Property was very quite slept comfortable
Commentaires de Gestion de l’hôtel
3 oct. 2024 par GM, Gestion de l’hôtel
Dear Briona,We're absolutely thrilled to hear about your positive experience at The Blu Hotel, Blue Ash, OH. Your positive comments regarding the quietness of our property and the comfortable sleep you had are greatly appreciated. Our team strives to provide an atmosphere that is both peaceful and conducive for a good night's rest, and we're delighted to know we've achieved this during your stay.Thank you for taking the time to share your wonderful feedback. It's reviews like yours that inspire us to continually provide the best possible experience for our guests. We sincerely hope that we will have the opportunity to welcome you back for another relaxing stay in the future.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Nice large room .. clean .. great breakfast...
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM, Gestion de l’hôtel
Dear Rebecca,Thank you so much for your wonderful 5-star review. We're thrilled to learn that you had a comfortable experience with us, and appreciated our spacious and clean rooms. Our team works diligently to maintain the highest standards of cleanliness and comfort for our guests.We're also delighted to know that you enjoyed our breakfast offerings. We strive to provide a diverse and delicious breakfast to kick start our guests' day on a positive note. We hope to welcome you back soon for another enjoyable stay at The Blu Hotel, Blue Ash, OH.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
par un voyageur
Publié le 30 sept. 2024 sur Expedia
I’ve stay here several times and I just love how clean and comfortable it is.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM, Gestion de l’hôtel
Dear Cheryl,We are delighted to hear that you've enjoyed your stays with us at The Blu Hotel. Your kind words about the cleanliness and comfort of our hotel are deeply appreciated. Our team takes pride in ensuring every detail is spotless and every guest feels at home, so it's wonderful to hear that their efforts have made your visits more enjoyable.Thank you for your continued patronage and for taking the time to share your experiences. We look forward to welcoming you back again soon and striving to make each stay better than the last. Your satisfaction is our highest reward, and we can't wait to exceed your expectations once again on your next visit.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
par un voyageur
a blue gem!
Publié le 29 sept. 2024 sur HotelsThe blu hotel was an awesome hotel experience. The property is clean and well maintained and nicely decorated. It smells clean all throughout the hotel too. The breakfast was very nice. Options included veggie omelets, biscuits and gravy, oatmeal, cereal, fresh waffles, milk, yogurt, bagels and muffins and toast, juices and coffee drinks in many varieties. There was also fresh fruit. Everything was good. There was a pool but it was closed due to weather. Our king size suite was comfortable spacious. We really enjoyed our stay. Also, it's less than 15 minutes driving to Kings Island.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Juliet,Thank you for your glowing 10-star review of The Blu Hotel, Blue Ash, OH. We are delighted to hear that your stay with us was an awesome experience. Your kind words about our clean and well-maintained property, as well as our wide variety of breakfast options, are truly appreciated. We strive to provide our guests with an exceptional stay and it seems we were able to achieve that goal during your visit.We regret that you were unable to enjoy our pool due to the weather, but we're glad to know that our king size suite provided you with comfort and space. Also, we're happy to hear that our convenient location made your trip to Kings Island easy and enjoyable. Your satisfaction is our top priority and we look forward to welcoming you back to The Blu Hotel on your next visit to Blue Ash.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The pictures have to be from when they first opened, because it is very outdated. You can tell that it hasn’t been worked in or updated in years. When I arrived to the room, a giant roach was in the bathroom. The toilet wouldn’t flush. Ended up leaving and requesting a refund due to the false advertisement and roach. If booking this hotel, don’t expect what you see in the beautiful pictures. Expect worn down walls, signage, elevator that is quite sketch and possibly a roach that is so big it looks like it had lived there since the building was built.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Joshua,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, which clearly did not meet your expectations or our own high standards. Please rest assured that we take all feedback seriously and will certainly address your concerns with our housekeeping and maintenance teams to ensure this is an isolated incident.We understand the disappointment you felt regarding the discrepancy between the online images and actual state of our hotel. Please know that we are in the process of planning updates and renovations to enhance the overall guest experience. We truly hope that you will give us another opportunity to serve you better and to demonstrate the quality accommodation that The Blu Hotel, Blue Ash, OH is known for.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to review your stay at The Blu Hotel, Blue Ash, OH. Your feedback is important to us and we appreciate your 6-star rating out of 10. We are constantly striving for excellence and your rating helps us gauge our efforts.We would love to know more about your stay and if there were any areas where we could have improved your experience. Your satisfaction is our priority and your insights can help us better our services. We hope to welcome you back soon for an even more comfortable and enjoyable stay.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Poor updates, pictures look good, but updates were cheaply done
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Traci,Thank you for taking the time to share your feedback about your recent stay at The Blu Hotel, Blue Ash, OH. We appreciate your honesty and are saddened to hear that the updates to our property did not meet your expectations. We strive to provide a high-quality, comfortable environment for our guests and your feedback plays a crucial role in helping us achieve this goal.We are continuously working on improving our facilities and services, and comments like yours are invaluable in this process. Please rest assured that your observations will be taken into consideration as we make future enhancements. We hope to have another opportunity to welcome you back, and provide you with the top-notch experience that most of our guests enjoy and have come to expect from us.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Great hotel.. loved the atmosphere and the openness of the room... will def stay again!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Amanda,Thank you for your glowing 10-star review and for choosing The Blu Hotel for your stay in Blue Ash, OH. We are delighted to hear that you loved the atmosphere and appreciated the openness of our rooms. Our team works diligently to provide a comfortable and welcoming environment, so your positive feedback is truly heartening.We look forward to welcoming you back on your next visit. Your satisfaction is our top priority and we are thrilled that we were able to exceed your expectations. Thank you once again for your kind words, they inspire us to continue delivering exceptional service to wonderful guests like you.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Very impressed with this hotel! Will stay again!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear April,Thank you for taking the time to share your wonderful experience at The Blu Hotel, Blue Ash, OH. We are thrilled to hear that we made such a positive impression on you. Our team strives to provide a unique and memorable stay for all our guests, and it's heartening to know that we succeeded in your case.We're delighted that you plan to stay with us again. We promise to continue offering the high standards of service and hospitality that you've come to expect from us. We look forward to welcoming you back for another enjoyable stay at The Blu Hotel.Warm Regards,General ManagerThe Blu Hotel, Blue Ash, OH
