Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dommage pour la vue « patio intérieur »
Publié le 5 sept. 2024 sur HotelsSuite chambre de chambre 2x… (fuite d’eau dans la 1ere et taille de la chambre pas conforme à la réservation…) nous nous sommes retrouvé surclassé en chambre Premium… avec bacon avec vue sur… le lobby. Très étrange d’avoir des chambre avec vue sur le bâtiment intérieur.
Quoi qu’il en soit le personnel était très accueillant et compréhensif, literie sympa, grande salle de bain, et en plein centre ville.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par A Baker, Gestion de l’hôtel
Merci pour votre évaluation et vos commentaires, nous l'apprécions vraiment.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The property is well located, with a 10 minute walk to the Riverwalk. Non-valet parking is close to the hotel.
My main issue with this stay is with Expedia's relation with the hotel on breakfast. Without going into the particulars, my experience would say don't prebuy breakfast, which is not a buffet style, but essentially a credit in the hotel "coffee shop". Better to just buy in the shop itself.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par A Baker, Gestion de l’hôtel
Thanks so much for your rating and feedback. Have a great day
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Good location. Good coffee shop (Kidd) in hotel.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par A Baker, Gestion de l’hôtel
Thanks so much for your rating and feedback, we really appreciate it Have a great day.
par un voyageur de Minneapolis
Publié le 22 sept. 2024 sur Expedia
$400/night with a shower that didn’t drain and made really loud noises, TV that had only a few channels = an average hotel.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par A Baker, Gestion de l’hôtel
Thank you so much for your rating and feedback, we really appreciate it and will definitely address the concerns you have encountered and will make certain is resolved. Please do not hesitate to reach out if I maybe can assist further.Have a great day.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
would of liked more help extending my stay
Commentaires de Gestion de l’hôtel
21 sept. 2024 par A Baker, Gestion de l’hôtel
Thank you for your rating and feedback, we really appreciate it. I would have liked to assist you with the extension of your stay but unfortunately we were full to capacity.Have a great day.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par A Baker, Gestion de l’hôtel
Thank you so much for your rating.We really appreciate it.Have a great day.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Front staff was very very helpful with helping me with directions, food recommendations, and rideshare services.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
We checked in and went up to our room. The room had not been cleaned. We came back down and the gentleman next to us checking in also had a dirty room and walked into a woman brushing her teeth in the bathroom. The front desk went to check the new room before we checked in. He was gone for quite some time and I believe he made house keeping clean this room within 5-10 minutes so we didn’t have a second dirty room. I loved this hotel previously but two customers going into dirty, occupied rooms is unacceptable.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par S Baker, Gestion de l’hôtel
Dear valued guest, thank for your rating and feedback, we really appreciate it. What you experienced was not what we strive to uphold. Please allow me to apologize for any inconvenience we caused you. We addressed the concern and will work diligently to resolve it.Have a great day.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Beautiful hotel. Staff including valet driver were kind and helpful. Room was beautiful and clean.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par A Baker, Gestion de l’hôtel
Thank you so much for your rating and feedback, we really appreciate it.Have a great day.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Overall the our stay was nice and in general the hotel was pleasant. There was a slight issue with the plumbing in our room where we had to ask for a plunger, twice. The things we had issues with were:
1. We were not aware that we were unable to park ourselves and therefore hadn't budgeted for valet parking
2. We paid for breakfast to be included in our stay and it was unclear that the hotel doesn't provide breakfast themselves rather you can go to The Kidd Coffee shop (attached to hotel) and charge up to $15/day to your room.
That said the experience was still nice and we would consider another stay with better planning on our part.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par A Baker, Gestion de l’hôtel
Thank you for your rating and feedback, we really appreciate it taking the time out of your busy schedule to share your experience with us. We are working diligently to resolve all issues you have encountered with us.Have a great day
