Ratings based on 394 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Expedia
The hotel is not very clean. The room I had smelled damp and the sheets were wet.
by A traveller
Posted May 29, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Jonathan Rodriguez , Hotel Management
Buenos días Gracias por hospedarse con nosotros, lamentamos mucho su mala experiencia en nuestra propiedad. Para nosotros es muy importante que se sientan en casa.Su calificación nos ayudará a mejorar nuestro servicio y esperamos tenerlo con nosotros nuevamente y cambiar su perspectiva.Excelente día
by A traveller
Necesita mucho mantenimiento
Posted Dec. 24, 2023 on Hotelshotel en malas condiciones, mantenimiento pobre
by A traveller
Posted Aug. 18, 2023 on Expedia
Grew staff!
by A traveller
Posted Jul. 28, 2023 on Expedia
The restrooms in the lobby were very dirty
by A traveller
Posted Apr. 7, 2023 on Hotels
The area around the hotel was a bit run down & scary to drive through at night, but the hotel itself was very clean and the check-in staff & bellman were extremely friendly & attentive. We arrived late & chose to eat at the restaurant in the hotel. There were just 2 of us & neither spoke much Spanish. We ordered a Cerveza (beer) & a rum & coke. The waitress had to send another waiter over to take our order, which was fine. He took forever to bring our drinks out. Then my boyfriend ordered a hamburger & fries & I order the ceviche. After a very long wait, they brought his meal out & said mine would be out shortly. I told him to go ahead & it his while it was hot. By the time mine came out, he was through eating, & to top it off, my ceviche tasted like they had just made it. The fish had not been properly marinated long enough & I could not eat it. Needless to say, the hotel restaurant food & service was horrible, but our room & interaction with the rest of the hotel staff was excellent!
by A traveller
Posted Mar. 16, 2023 on Expedia
by A traveller
Posted Feb. 7, 2023 on Expedia
Everything it’s completely dirty, floors, furniture, the property it’s literally falling apart, do not book this property
by A traveller
Posted Nov. 23, 2022 on Expedia
It’s a little far from the malecón but it was clean and quiet.
by A traveller
Posted Jul. 14, 2022 on Expedia
Muy limpio y personal muy amable
