Ratings based on 393 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

This traveller left a rating score only Posted Jun. 18, 2024 on Expedia
4 out of 5
by A traveller

This traveller left a rating score only Posted May 11, 2024 on Expedia
4 out of 5
by A traveller

In-room WiFi is a joke

Posted Apr. 20, 2024 on Hotels
Out of a two week stay, the in-room WiFi worked less than 1/2 of that. The staff seemed quite unconcerned. The WiFi on my plane rides to and from had better overall reception and uptime.
4 out of 5
by A traveller

Posted Mar. 25, 2024 on Expedia
The parking could use some improvement.
5 out of 5
by A traveller

Posted Feb. 23, 2024 on Expedia
The property was very attractive and was able to accommodate my group, which varied from three rooms for part of the stay to seven rooms for two nights. I really appreciated the free breakfast, too. My only suggestion would be to place a hair dryer in the room where I stayed, if possible. I think most travelers expect a hair dryer at Hampton Inns.
5 out of 5
by A traveller

This traveller left a rating score only Posted Feb. 15, 2024 on Expedia
4 out of 5
by A traveller

Posted May 22, 2023 on Expedia
Everything ok but the staff needs to be more kind
Comment from Hotel Management
May 31, 2023 by General Manager, Hotel Management
Hi Ariadna, it's a pleasure to greet you here.We really appreciate your visit and preference for Hampton Inn by Hilton Ciudad del Carmen, we will continue working with our team, we are sure that we can always provide you with the best experience and warmth during your visits :)We hope to see you soon!Greetings.
5 out of 5
by A traveller

Posted Feb. 22, 2023 on Hotels
Comment from Hotel Management
Mar. 2, 2023 by General Manager, Hotel Management
Dear Mark,We appreciate your visit and review, we will be happy to see you soon!Greetings!
1 out of 5
by A traveller

Posted Jun. 25, 2022 on Expedia
The toilet wasn’t working the shower didn’t work properly I tried to fix myself. All these thing just didn’t happen they been that way for a while
Comment from Hotel Management
Jun. 30, 2022 by Jorge, Hotel Management
Thank you for your comments, they are valuable for us. I apologize for the inconvenient at the bathroom, I will endorse this to our maintenance manager and ensure it work properly. We hope see you on your next stay. Regards
2 out of 5
by A traveller

Posted May 6, 2022 on Hotels
Comment from Hotel Management
Jun. 7, 2022 by Jorge, Hotel Management
Gracias por tu nota, Veo que no logramos darte una buena estancia, ¿algún comentario para mejorar? Saludos
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