Note fondée sur 398 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Great staff
Very friendly
Highly recommended 😀
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Imogen, Gestion de l’hôtel
Thanks Ian! Delighted you had a great time, we look forward to seeing you again :)
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Great spa facilities. Quiet lication to catch up with rest and also the building was not noisy in the bed areas. Loved the policy to be able to breakfast in the hotel dressing gowns or one's sports wear.The gardens made it for us. Very botanical with lots to spot and history. Great walks just beyond the gardens if you wish to walk off the calories!
Dinner menu wasn't great so we ate out each night, including one at the very good Bangladeshi/Indian restaurant in the village. Breakfast was ample with choices but created a lot of guest movement to the counter area. Providing trays may help abate this, perhaps?
One downside still to be resolved is the alcohol order on our tab at checkout, that we had never ordered. Otherwise would return for the spa facilities, informality and gardens in a different season.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Imogen, Gestion de l’hôtel
Hi D&A, thank you for your review and feedback! Glad you had a nice time and hope to see you in another season.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Imogen, Gestion de l’hôtel
Hi David, Thank you for your review
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Lovely stay at Lifehouse. Classic room was spacious. Grounds were quiet and relaxing. Delicious breakfast. Would happily return and recommend.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Imogen, Gestion de l’hôtel
Thanks Samantha! Hope to see you again soon!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Imogen, Gestion de l’hôtel
Thanks Lauren! Glad you had a nice time with us :)
par un voyageur de Godalming
Publié le 1 sept. 2024 sur Expedia
Offered wine, but didn’t receive this benefit
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Imogen, Gestion de l’hôtel
Hi Steven, our guest services team have contacted you via email to apologise for missing your bottle of wine and to make alternative arrangements for you. I hope you enjoyed the rest of your break.
par un voyageur
A pleasant and relaxing weekend...
Publié le 26 août 2024 sur HotelsMy daughter and I enjoyed our spa weekend. We received a very warm welcome including a map and instructions to find our way around. The staff were very pleasant. The grounds are lovely and the ambience was relaxing with everyone walking around in their robes. Our room was spotless with a lovely big shower room and we loved the luxurious toiletries supplied, they smelt wonderful. Excellent breakfast with plenty of choice, tho' the queue was a bit slow for hot food as only one person was serving. We got up early Sunday morning for a swim, had breakfast then we had the Relaxation Room to ourselves, a complete winner.
Some of the Spa area facilities were not working properly. The sauna did not get very hot, the salt room wasn't very salty and the cold plunge pool was empty Sunday morning. The Spa area is rather dull with grey walls and black loungers, some decorative changes could improve the ambience here, it doesn't scream luxury. Fortunately the weather was good so we tended to use the loungers outside. A few loungers dotted around the grounds would be nice for a bit of quiet contemplation or reading. One small off putting note, was the little signs everywhere, to 'not take hotel belongings home'! Overall we did enjoy our stay and would recommend this hotel.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Imogen, Gestion de l’hôtel
Thanks Hilary, glad you had a nice time and we look forward to seeing you again!
par un voyageur
Publié le 20 août 2024 sur Expedia
We had agreat time at lifehouse spa.treatments and food and drink were reasonably priced. Food and drink were very good with plenty of choice..
Commentaires de Gestion de l’hôtel
22 août 2024 par Imogen, Gestion de l’hôtel
Dear Gary. Thank you for your fantastic comments. Glad you enjoyed your stay and hope to see you again.
par un voyageur
Publié le 20 août 2024 sur Expedia
Food excellent
Room would benefit from AC
Service slow in bar area
Commentaires de Gestion de l’hôtel
22 août 2024 par Imogen, Gestion de l’hôtel
Dear Rhona. Thank you for your review. Unfortunately, like many 4* hotels in the UK we do not have AC in the rooms, however a fan is provided. All rooms also have floor to ceiling windows that can be opened. Will pass on your comments regarding the bar. Hope to see you again.
par un voyageur
Publié le 13 août 2024 sur Expedia
Garden in need of attention.
Ponds full of algae and smelly
Commentaires de Gestion de l’hôtel
16 août 2024 par Imogen, Gestion de l’hôtel
Thanks for your comment. The ponds have all been treated with natural methods but due to the exceptionally hot weather it is difficult to overcome the algae growth without resorting to chemicals, which we will not do.
