Note fondée sur 479 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2019 par Cyndi R General Manager , Gestion de l’hôtel
Thank you for your feedback.
Sincerely
par un voyageur
Great Staff and Nice hotel
Publié le 19 juin 2024 sur HotelsVery friendly staff and nice hotel. The only drawback was that the pool was out of service.
Commentaires de Gestion de l’hôtel
20 juin 2024 par General Manager, Gestion de l’hôtel
Dear Theresa,Thank you for your feedback and 3/5 rating. We appreciate your understanding about the older rooms and are glad to hear that you found our location convenient. We're committed to enhancing our accommodations and hope to exceed your expectations during your next stay with us.Sincerely, General Manager
par un voyageur
Publié le 18 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par General Manager, Gestion de l’hôtel
Dear Ken,Your 10-star rating tells us how pleased you were during your stay at our hotel. We are very encouraged and motivated by your rating. We continuously strive to improve the quality of our hospitality. Your rating will motivate us to improve our hospitality. Thank you for the privilege of serving you. Hope to see you again soon!!! Sincerely, General Manager
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par General Manager, Gestion de l’hôtel
Dear Tiffany,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, General Manager
par un voyageur
Publié le 10 juin 2024 sur Expedia
The rooms need attention with some patches on walls but no paint repair and it didn't look like housekeeping had vacuumed. A tornado went through this area so they are working on things. Breakfast was the best!
Commentaires de Gestion de l’hôtel
11 juin 2024 par General Manager, Gestion de l’hôtel
Dear Jodi,Thank you for your feedback. We understand that the condition of the rooms did not meet your expectations. We are indeed working on improvements, especially after the recent tornado. We are glad to hear that you enjoyed the breakfast. Your feedback is valuable in helping us improve our services. Thank you for choosing to stay with us.Sincerely, General Manager
par un voyageur
Nice room
Publié le 3 juin 2024 sur HotelsThe only thing I had an issue with was the ice bucket. The under side of the lid was nasty and greasy. Other than that everything was great!
Commentaires de Gestion de l’hôtel
3 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Amanda,Thank you for your stay. We're pleased to hear that you had a great experience overall. However, we apologize for the issue with the ice bucket lid. Your comment will be addressed with our housekeeping team to ensure such oversights are avoided in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Sincerely, General Manager
par un voyageur
Publié le 3 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kimberly,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, General Manager
par un voyageur
Publié le 1 juin 2024 sur Expedia
The 2 ladies at check in were very friendly. The WiFi was not working due to a tornado that had come through the city a week before and they were very apologetic for that l.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that the two ladies at check-in were very friendly. We apologize for the inconvenience caused by the WiFi issues due to the recent tornado, and we appreciate your understanding. Our team is committed to ensuring a comfortable stay for all our guests, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely, General Manager
par un voyageur
Publié le 29 mai 2024 sur Expedia
Nice stay clean rooms
Commentaires de Gestion de l’hôtel
31 mai 2024 par General Manager, Gestion de l’hôtel
Dear Sarah,Thank you for your 5-star rating! We're glad to hear you had a nice stay and found the rooms clean. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Sincerely, General Manager
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mai 2024 par General Manager, Gestion de l’hôtel
Dear Mary,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, General Manager
