Note fondée sur 353 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Adrien,Thank you for your positive review of your stay at The McWilliam Park Hotel. We are delighted to hear that you had a pleasant experience.While you didn't leave specific comments, your positive rating speaks volumes about your satisfaction. We strive to provide our guests with an exceptional experience, and it's gratifying to know we succeeded in your case.We hope to have the opportunity to welcome you back in the future. Your feedback is greatly appreciated and will inspire us to continue improving our service.Best Regards,Lukas KodlGeneral ManagerThe McWilliam Park Hotel
par un voyageur
Publié le 2 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 mai 2023 par Lukas Kodl, Gestion de l’hôtel
Dear Florent,Thank you very much for your time invested and for sharing your feedback with us after your recent stay at The McWilliam Park Hotel.I am delighted to see that everything was up to your expectations and my team and I are looking forward to seeing you here with us again any time soon.Warmest regards,Lukas KodlGeneral ManagerThe McWilliam Park Hotel
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Paul,Thank you for taking the time to rate your stay at The McWilliam Park Hotel. I am pleased to see that you have given us a score of 8 out of 10. While I am glad to see that your experience was largely positive, I am always striving for perfection. I would greatly appreciate it if you could provide any specific feedback or suggestions that could help us improve further and make your next stay a perfect 10.Thank you once again for your valuable rating. I look forward to welcoming you back to our hotel in the near future.Yours sincerely,Lukas KodlGeneral ManagerThe McWilliam Park Hotel
par un voyageur
Publié le 11 août 2024 sur Expedia
No A/C . Beds small. No refrigerator in room. No ice bucket.
Commentaires de Gestion de l’hôtel
23 août 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your feedback regarding your recent stay at The McWilliam Park Hotel. I am sorry to hear that your experience did not meet your expectations.I understand your concerns about the lack of air conditioning, the size of the beds is surprise to me though as all our rooms have either queen or king size beds. The absence of a refrigerator in the room could have been resolved on the day as we have some limited stock available, otherwise we can provide a cold room storage. Please accept my sincere apologies for any inconvenience these issues may have caused during your stay.Regarding the ice bucket, I would like to clarify that we do provide ice buckets upon request. I regret any misunderstanding that may have occurred and I assure you that we will strive to communicate our services more effectively in the future.Your feedback is invaluable to us as it helps us improve our services and the overall guest experience. I hope that you will give us another opportunity to serve you better in the future.Yours sincerely,Lukas KodlGeneral ManagerThe McWilliam Park Hotel
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Matheus,I am delighted to see your perfect score of 10 out of 10 for your stay at The McWilliam Park Hotel. While there were no specific comments, this score speaks volumes about your experience with us.It is always our aim to provide an exceptional experience for our guests, and it seems we were able to achieve that during your stay. Your high rating is a testament to our team's dedication and commitment to service.Thank you for taking the time to rate us. I hope to have the pleasure of welcoming you back to our hotel in the near future.Warm Regards,Lukas KodlGeneral Manager, McWilliam Park Hotel
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Sarah,Thank you for your valuable feedback and for rating your stay at The McWilliam Park Hotel an 8 out of 10. While this is a good score, I acknowledge that there is always room for improvement.Without specific comments, it's challenging to understand where we fell short of a perfect score. However, please rest assured that we are committed to continuously improving our services and facilities.Your feedback is greatly appreciated, and I hope that you will give us the opportunity to serve you again in the future, aiming for that perfect 10.Best Regards,Lukas KodlGeneral Manager, McWilliam Park Hotel
par un voyageur
Publié le 2 août 2024 sur Expedia
The staff was kind, accommodating, and very responsive. We were there for a family funeral and it was the perfect place for the after dinner, which was delicious!
Commentaires de Gestion de l’hôtel
9 août 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Caroline,I am truly touched by your kind words about the staff and the service at The McWilliam Park Hotel. It is heartening to know that you found our team to be kind, accommodating, and responsive. I understand that the circumstances of your visit were somber, and I am glad that we could provide a comforting environment for your family during this difficult time. Your satisfaction with the after dinner is particularly gratifying to hear, as we strive to offer our guests a memorable dining experience.Thank you once again for your feedback. It was our privilege to serve you and your family, and I hope we will have the opportunity to welcome you back under happier circumstances in the future.Warm Regards,Lukas KodlGeneral Manager, McWilliam Park Hotel
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Patricia,I am thrilled to see your top score of 10 out of 10 for your recent stay at The McWilliam Park Hotel. Even without specific comments, such a score is a powerful endorsement of the experience we strive to provide.Your rating is a wonderful affirmation of the effort our team puts into ensuring every guest feels valued and cared for. It is feedback like yours that motivates us to continue delivering exceptional service.Thank you for your time in rating us. I look forward to the opportunity of providing you with another memorable stay in the future.Best Wishes,Lukas KodlGeneral Manager, McWilliam Park Hotel
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Brian,Thank you for rating your experience at The McWilliam Park Hotel an 8 out of 10. This score indicates that you had a positive stay, and for that, I am grateful.However, I recognize that an 8 out of 10 suggests there are aspects we can improve upon. While your review didn't include specific comments, I assure you that we are committed to excellence and always looking for ways to enhance our guest experience.Your feedback is instrumental in our pursuit of perfection. I hope to welcome you back soon, and strive to make your next stay nothing short of a perfect 10.Kind Regards,Lukas KodlGeneral Manager, McWilliam Park Hotel
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Lukas Kodl, Gestion de l’hôtel
Dear Shannagh,Thank you for your generous feedback and the perfect score of 10 out of 10. I am thrilled to hear that your experience at The McWilliam Park Hotel was positive.It is our constant endeavour to provide our guests with the highest standards of service and your feedback serves as a great testament to our efforts. I am truly grateful for your kind words and it gives us immense joy to know that we were able to meet your expectations.Your feedback is greatly appreciated and will inspire us to continue to strive towards excellence. We look forward to the opportunity to welcome you back to The McWilliam Park Hotel in the future.Yours sincerely,Lukas KodlGeneral ManagerThe McWilliam Park Hotel
