Note fondée sur 759 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par mgmt, Gestion de l’hôtel
Thank you for the great review! We hope to see you again soon!
par un voyageur
Publié le 18 sept. 2023 sur Expedia
Great location for concert venue nearby.
Commentaires de Gestion de l’hôtel
7 oct. 2023 par mgmt, Gestion de l’hôtel
Thank you for the great review! We hope to see you again in the future!
par un voyageur
Publié le 31 août 2024
It is fine for a one night stay. We went to Pine Knob and this was the closest hotel.
par un voyageur
Publié le 17 août 2024 sur Expedia
Great property to stay at walkable to Pine Knob and local restaurants. Great stay and great staff.
Commentaires de Gestion de l’hôtel
20 août 2024 par mgmt, Gestion de l’hôtel
Thank you for the great review! We hope to see you again in the future!
par un voyageur
Publié le 17 août 2024 sur Expedia
Nice rooms. The staff needs improvement. I had problems at check-in due to their mistake and was made to feel like it was my fault. The woman in the breakfast area was anything but friendly.
Commentaires de Gestion de l’hôtel
20 août 2024 par mgmt, Gestion de l’hôtel
We do apologize for the inconveniences, and will notify our staff. Thank you for staying with us.
par un voyageur
Publié le 16 août 2024 sur Expedia
The air conditioning did not work. We were given a box fan as the hotel was booked and no other rooms available. A $40 credit was offered on a room we had a hard time resting in.
Commentaires de Gestion de l’hôtel
20 août 2024 par mgmt, Gestion de l’hôtel
We do apologize for the inconveniences and will notify our staff. Thank you for staying with us.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par mgmt, Gestion de l’hôtel
Thank you for the great review! We hope to see you again soon!
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par mgmt, Gestion de l’hôtel
Thank you for the great review! We hope to see you again soon!
par un voyageur
Publié le 13 août 2024 sur Expedia
Problem is I booked 3 rooms under the book now pay later. I’ve done this a bunch of times. We do it so once we get to the hotel each person can pay with their own card. I’ve never had a problem until now. My card was charged with all 3 rooms before we even got to the hotel. Now I’m out almost $700 while I wait the 3-5 days for a refund. Super frustrating. I’ve never had a hotel charge me before I even get there. This defeats the whole purpose of book now pay later. Very frustrating.
Commentaires de Gestion de l’hôtel
13 août 2024 par mgmt, Gestion de l’hôtel
Due to our policies regarding reservations, sellout efficiency, and to assure payment to the property to guarantee said reservations, the card that is put on each reservation is to guarantee the room. That card in turn will be authorized to ensure we are not holding up room inventory and risking non-payment. Even though you chose to pay later we reserve the right to authorize all cards on file once the cancellation policy date range has lapsed. As a business we must use the card given to guarantee the room. In the future to avoid this we suggest you have the guests book separately so that their individual cards will be authorized. We are sorry for any confusion or inconveniences.
par un voyageur
Publié le 10 août 2024 sur Hotels
Got a great nights sleep! Very clean and comfortable. Breakfast was really good! Friendly service.
Commentaires de Gestion de l’hôtel
13 août 2024 par mgmt, Gestion de l’hôtel
Thank you so much for the great review!!! We hope to see you again!
