Note fondée sur 166 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Our first stay here was fine. Our most recent stay was very disappointing. Bathroom tub was dirty, there was used soap & shampoo left from previous guest along with a makeup cloth on the sink.
The wĥite comforter had a quarter sized blood stain and the comforter was just flipped over so it wasnt apparent upon first glance. We discovered the stain when we pulled the covers back to get into bed. The hallway carpet was not vacuumed, there was visible dirt, bottle caps, pieces of tissue and mud. The free breakfast was not very appetizing, eggs, sausage and potatoes were all cold.
We were very disappointed.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Mary, Gestion de l’hôtel
Please accept our sincere apologies that your stay was not satisfactory. We strive to provide the best possible experience for our guests and was sorry to see we failed with you. Have shared your feedback with our housekeeping staff know we will work harder to improve our services.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Mary, Gestion de l’hôtel
Was sorry to see that you were not satisfied with the accommodations. Please let us know what we did wrong so we can strive to improve our services.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Mary, Gestion de l’hôtel
Thank you for taking the time to leave us a great review. We strive to provide the best experience possible. We hope to see you again!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
The hotel is ok… we had issues getting in our room. It’s like the handle was put on upside down. You had to lift the handle up instead of pushing it down to enter. Also when leaving the room the dead bolt was always out which then you had to go back inside the room and mess with the lock a bit before you could get it to go back in and you could close the door.
The bigger problem was there is no elevator, I was unaware, we were on the second floor. I have an ankle injury, the stairs were an issue for me. They didn’t have any rooms downstairs.
The staff was nice😊 it was ok for one night.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Mary, Gestion de l’hôtel
Appreciate you taking the time to leave us a review. During our second phase of remodeling we are replacing all the room entry door locks. Please accept our apologies that we didn't have any downstairs room when you arrived. For any future reservation please make a note that you require downstairs so that we can assign downstairs in advance. Hope to see you again for any future stays in Clarksville.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Mary, Gestion de l’hôtel
Thank you for taking the time to leave us a great review!! We appreciate your business and hope to see you back soon!!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Mary, Gestion de l’hôtel
Please accept our sincere apologies that your stay was not satisfactory. We strive to provide the best possible experience for our guests. Was sorry to hear that we failed with your stay. Will try harder to improve our guest experience.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Property was fairly basic but worked ok for our stay. Would have given it more stars but I was kind of put off by the manager (or another worker?) bothering the heck out of the poor guy checking us in. He was trying his best to give us his attention but every time I would ask a question guy number 2 would pop around the corner and need something right that second so it was hard to even get through the check in process. The location was amazing for walking into town and the restaurant right across the street was absolutely fantastic.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Mary, Gestion de l’hôtel
Appreciate you taking the time to leave us a review. Not sure who the other gentleman was since do not know of another clerk on duty. Will address your concerns with our front desk team to help us strive to improve our customer service!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Mary, Gestion de l’hôtel
Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
We had a great nights rest! Loved we could walk to shopping and restaurants.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Mary, Gestion de l’hôtel
Was happy to see that you enjoyed your stay and had a great nights rest! Appreciate you taking the time to leave us a review and hope to see you again soon!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Mary, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We hope to see you again for any future stays in Clarksville!
