Note fondée sur 494 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean claude
Un tout compris! Cuisine, piscine, spa
Publié le 7 oct. 2017 sur HotelsAgréable, un tout compris. Walmart proche pour dépanner
Commentaires de Gestion de l’hôtel
14 nov. 2017 par General Manager, Gestion de l’hôtel
Merci pour le commentaire 5 étoiles.
par un voyageur
Publié le 17 nov. 2024
After paying for 2 nights at 150.00 a day. I was traveling cross country and needed some rest. Mold was all over the room. The front desk lady refused to give me another room. I called the front desk , the lady hang up the phone on me after telling me she didn’t have other rooms. Worst experience ever.
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Hotel Manager , Gestion de l’hôtel
Dear GERALDA,We are truly sorry to hear about the issues you experienced during your stay. Mold in the room is absolutely unacceptable, and I sincerely apologize for the lack of response and assistance from the front desk. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and I will ensure that this situation is addressed with the appropriate team to prevent future occurrences. We truly hope you’ll give us the opportunity to make things right in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Edna,Thank you for your kind words. We're glad you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager
par un voyageur
Love this Hotel!
Publié le 18 oct. 2024 sur HotelsI loved our room. We had the king suite. Room 321. This is our second time staying here and it was wonderful. Room was clean and breakfast was good. Staff was nice and the hotel was quiet. There was a little spider in the bathtub but not a big deal. Being close to Walmart was great because if we forgot to bring something, we could just walk over and grab it. Love staying here and would stay again.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Joycie,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in the king suite and that everything from the clean room to the breakfast met your expectations. It's great that our location near Walmart added convenience to your visit. We apologize for the small spider, but we're glad it didn’t affect your overall experience. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Pleasant stay. Clean room.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Alan,Thank you for your kind review. We’re thrilled to hear that you had a pleasant stay and found your room clean. Our team works hard to maintain a welcoming environment for our guests, and your feedback means a lot to us. We appreciate your support and hope to see you again soon for another wonderful experience! Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Expedia
The air conditioner was broken in the room. I had to fight with the front desk to get to get is in a new room but it was a queen suite and they told me i could get the difference refunded. In the morning when i asked the front desk about the redund i was told that room was more expensive which i dont see how a queen suite is more expensive than a king suite. They told me i have to contact the third party i booked with but when trying to book through their website it redirects to a third party. It seems like they dont want to take responsibility for their actions. Not to mention they kept telling me they had no rooms available but then they finally had one to move us to. The breakfast was horrible. I had a better breakfast in the service. For the amout of money i paid for the night to have painted door knobs and a cold indoor pool. I should have booked at the holiday inn. I will never go there again. This was for my daughters birthday and it was a disaster.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Deanne,We sincerely apologize for the experience you had during your stay. It’s unacceptable that the air conditioning was broken, and we regret the difficulties you faced when trying to resolve the issue with the front desk. We understand your frustration regarding the refund process and the confusion about room pricing. Additionally, we’re sorry to hear that the breakfast did not meet your expectations. Your feedback is crucial, and we will address these concerns with our team to ensure we improve our service and communication. We hope to provide a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Hotel was clean. Courteous staff And enjoyed the stay
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Arthretta,Thank you for your kind words. We're delighted to hear that you found the hotel clean and the staff courteous. It's always our goal to provide a comfortable experience for our guests. We hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
It was a nice place to stay for the night. I liked being able to walk to the restaurant and the staff was very nice. It was quiet as well.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Janice,Thank you for your kind words. We're glad to hear you enjoyed your stay and appreciated the convenient location near the restaurant. It's great that you found the staff friendly and the atmosphere quiet, making for a relaxing night. We hope to welcome you back for another comfortable stay soon.Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
There were doors propped open, causing an alarm on the lower and the third level. The beds were not comfortable. There was a cockroach in the breakfast area
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the propped open doors, uncomfortable beds, and the cockroach in the breakfast area. This is not the experience we aim to provide. Your comments will be addressed with our team to ensure improvements are made. We appreciate your input and hope to offer you a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Only one suggestion- one of the windows in our room did not have blackout curtains and outside light shined into our room making the room too light for me.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're sorry to hear that the lack of blackout curtains affected your stay. We’ll look into this to improve the experience for future guests. We hope to have the chance to welcome you back!Sincerely, Hotel Manager
