Note fondée sur 797 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par André
Econo Lodge Cle Elum
Publié le 15 juill. 2017 sur HotelsLa réception s'est faitede manière rapide et efficace. L'hotel est bien situé près des restaurants. Cependant il est situé très près d'une voie ferrée et des trains passent régulièrement et crient directement en face de l'hotel. La chambre était propre. Le lit était inconfortable et craque de partout à chaque mouvement. Le petit déjeuner est correct.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
We had a reservation there with our son’s mountain bike team for a race. Our friends checked into their room first to find black mold, old food and waste in the bathroom and on the ceilings. They called us to let us know that they had spoken to the staff and were shown two other rooms which were in worse condition and that they would not be staying there. We called to cancel our room after hearing this and were put on hold several times by the front desk staff for over an hour to just be disconnected. Then, after several attempts to get a hold of the manager they cancelled and refunded our room. Our friends were there for a couple hours filing out paperwork and dealing with unprofessional staff just to get a refund on their room. We will never book there again.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par gm, Gestion de l’hôtel
Hey, We always try to make your stay as better as possible and regret that we were not able to fulfill your needs this time. We refunded the room your friend were staying in after showing her multiple option and that consumes time. If we refunded the payment for the room on the day you were supposed to check in and didnt charge a penny that is more then sufficient job done by the staff. Refunding the payment in full with no charge is not an easy job and always takes approval of the managing authority, so your friend had to wait and there was no other option to that. We will always be making efforts to please our guest no matter how. Still sorry for the inconvenience and hope to see you the next time.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
clean. Convenient
Commentaires de Gestion de l’hôtel
2 oct. 2024 par gm, Gestion de l’hôtel
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par gm, Gestion de l’hôtel
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Very convenient, front lobby staff at 10 at night was very pleasant to deal with, and didn’t bat an eye when I accidentally didn’t book a pet friendly room online, he changed it in a heartbeat and was not upset at all!
Commentaires de Gestion de l’hôtel
22 sept. 2024 par gm, Gestion de l’hôtel
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par gm, Gestion de l’hôtel
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
par un voyageur de Spokane
Publié le 20 sept. 2024 sur Expedia
On the train tracks, thin walls.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par gm, Gestion de l’hôtel
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
par un voyageur
Publié le 15 sept. 2024 sur Expedia
N/A
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par gm, Gestion de l’hôtel
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
par un voyageur de Diamond Bar
Publié le 11 sept. 2024 sur Expedia
Great customer service the room was clean and it was a safe neighborhood
Commentaires de Gestion de l’hôtel
11 sept. 2024 par gm, Gestion de l’hôtel
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon
