Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Exceptional Rental!
Publié le 28 mai 2024 sur HomeAwayThis place was even more perfect than the listing photos. There was so much space for my 6 adults and two toddlers on trip. We will be booking again.
par un voyageur
Big house with potential, but dirty.
Publié le 28 janv. 2024 sur HomeAwayThe house was easy and ready for early checkin. Unfortunately, the house was dirty throughout. No vacuuming in what appears to be a long time. The kitchen had bacon grease on counter tops and many dishes required recleaning. No hand towels or dish towels and less than sufficient paper towels. We did enjoy the games in the garage and layout of the house. This place has potential but needs a lot of work
Commentaires de Gestion de l’hôtel
12 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, we appreciate you taking the time to share this feedback with us. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24-hour Guest Service line to alert us to issues with cleanliness while in the home so that we can promptly rectify the situation. We hope to have the opportunity to impress you in the future.
par un voyageur de Vancouver. USA
Snowy Escape
Publié le 22 janv. 2024 sur HomeAwayThis home was beautiful! Nestled within Suncadia, this was the perfect place for some much needed R&R! Walking distance to the lodge, the winery, the restaurant and the rec center. Although the house was kind of cold it was well equipped with heaters which made it nice and cozy. Can’t wait to go back!
par un voyageur
Great location
Publié le 19 janv. 2024 sur HomeAwayWas perfect for our family
par un voyageur
Not adequate heating
Publié le 14 janv. 2024 sur HomeAwayHouse is beautiful and spacious, which would normally be a good things for a large family. However there were only 2 tiny space heaters from 1980 & a fireplace and wall unit that gave off NO heat for the huge downstairs living area. It is a very large room with cavernous ceilings and would require a better system in place to heat properly. It was -15 degrees (which I understand is unusually cold) but it was only about 45 degrees downstairs our whole stay, with all the provided sources of heat on high. We cooked in the kitchen in heavy coats & gloves. We spent all the time indoors in the bedrooms upstairs where it was warm; it was not a great way to spend time together as a family. Extremely unhappy with the heating - especially after how much we paid to stay there. A reasonable expectation of comfort is not too much to ask.
In addition to the frigid living room & kitchen, there were dirty dishes in the sink, crumbs all over the couch (which we didn’t sit on anyway because it was too cold) and dried egg or something all over the stovetop. Plus the oven looked like it has never been cleaned. Whoever was there ti clean it, was probably too cold to finish. It’s a shame because we really liked the house but it is not well maintained (or heated!!!).
Commentaires de Gestion de l’hôtel
27 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback, Shannon. We are deeply sorry to hear about your unpleasant experience during your stay at our home. We understand the importance of a comfortable and cozy environment, especially during extreme weather conditions. The house's size and beauty are undeniable, but the lack of proper heating left you and your family feeling uncomfortable and unhappy. We assure you that we take the cleanliness and maintenance of our property seriously, and we apologize for the mess and dirtiness that you encountered. We will investigate the matter and take the necessary steps to ensure that such incidents do not occur again. We will make sure that your concern will be addressed, and we hope you will give us a second chance to impress you.
par un voyageur
Spacious home BUT freezing inside the home on entry
Publié le 28 nov. 2023 sur HomeAwayOur extended family rented this home for a Thanksgiving gathering. The setting and layout was perfect for us to gather and visit together. HOWEVER, when we entered the house, it was set at 50 degrees. There was no central air, only mini-split heat pumps that didn't work on the main floor. We were unsuccessful getting any help from Vacasa that night. We kept our down parkas, hats, and scarfs on until we retreated early to our bedrooms, in which the heat worked thankfully. We had to leave the portable heaters on all night on the main floor, which really didn't feel safe. But it was 34 degrees outside and we didn't want to eat breakfast in 50 degree temps. There were no instructions how to work the heat or the televisions. The TV on the main floor worked, but we were too cold to watch that one until the 2nd night when the house heated to 62 degrees (thanks to the bedroom heat) . And we could only get one TV to work in the bedrooms. If it weren't for these things, it would have been a wonderful stay. I would recommend it for a summer stay, but not for a winter one unless they get the heat issue resolved.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Patti, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We truly hope we can host you for a more comfortable stay in the future. Thank you.
par un voyageur
Family Retreat
Publié le 24 nov. 2023 sur HomeAwayGreat stay
par un voyageur
Family rendezvous
Publié le 10 sept. 2023 sur HomeAwayGood overall. Coffee machine defunct. Hot water slow to all taps.
par un voyageur
Great stay!
Publié le 31 août 2023 sur HomeAwayWe rented this house for my daughter's birthday so she could bring her friends with us and have a great time!
The house is huge and in a very nice area, close to the pond with the activities rental.
Clean and with all the comforts you need.
I would love to come back one day.
par un voyageur de Sammamish
Horse show stay
Publié le 2 juill. 2023 sur HomeAwayOverall the house was not well cleaned. There was inadequate laundry detergent and I nly one dishwasher pod.
Found two baking sheets covered with food and bacon grease and leftover bacon.
Inadequate pans to cook basic breakfast. Disappointing for the money spent.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
