Note fondée sur 861 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
We had a great stay. A little unhappy with remode
Publié le 8 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
15 août 2024 par Guest Service at Suncadia, Gestion de l’hôtel
Dearest Paeton,From the bottom of our hearts, thank you for your incredible 8-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!
par un voyageur
Publié le 7 août 2024 sur Expedia
The resort has everything you would want to have with pools dining and other activities all easily accessible through well maintained walking paths.
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Services at Suncadia, Gestion de l’hôtel
Dear Alan,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia.We take all feedback seriously, and your comments are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.
par un voyageur
Publié le 6 août 2024 sur Expedia
Room need more cleaning
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Service at Suncadia, Gestion de l’hôtel
Dear Alina,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about room cleanliness and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Services at Suncadia, Gestion de l’hôtel
Dearest Robert,From the bottom of our hearts, thank you for your incredible 10-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!
par un voyageur
Publié le 4 août 2024 sur Expedia
I like it!
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Services at Suncadia, Gestion de l’hôtel
Dear Leydi,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia.We take all feedback seriously, and your comments regarding your stay are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.
par un voyageur
Publié le 3 août 2024 sur Expedia
Easy access to pools and great view
Commentaires de Gestion de l’hôtel
4 août 2024 par Guest Service at Suncadia, Gestion de l’hôtel
Dear Kristi,Thank you so much for your 5 star review! We cant wait to welcome you back to Suncadia!
par un voyageur
The pools are fun, that's about it
Publié le 1 août 2024 sur HotelsWe came for the pools and resort activities, pools are fun with a few water slides. Mina or maybe Nina checked us in and was very kind/helpful upon arrival. The room was toasty at 80 degrees when we arrived despite the 73* outside, maintenance came quickly and said the thermostat had been acting up but should cool. 74 degrees was the lowest the room got overnight, too warm for my liking. In addition we called up front at 5am to ask for additional towels, Mr on the phone said housekeeping would be up at 7am, fast forward 7:45 front desk gal clarifies there is no housekeeping until 9am we cannot get towels ahead of their arrival. Also no microwaves despite tea bags to steep, front desk said no other microwaves on property to use. Lots of construction around the property meant driving around cones and unfortunanely off road onto mounds as the caution cones were hit and dragged by other vehicles meandering the maze of detours. Oh well, the pool and grounds are nice but the property is dated and lacking in the cleaning department.
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Services at Suncadia, Gestion de l’hôtel
Dear AnonymousThank you for taking the time to share your experience at Suncadia. Your feedback is valuable to us as we continually strive to improve our guests' stay.We're glad you enjoyed the pools and found our team member, Mina or Nina, to be helpful upon check-in. Their positive attitude is something we strive for in all our employees.We apologize for the inconvenience caused by the room temperature issue. We understand the discomfort of a room that is too warm, especially during your stay. We will be addressing the thermostat issue to prevent this from happening again.We also apologize for the inconvenience regarding the towel request and the lack of a microwave in the room. We understand the importance of these amenities and will review our policies to ensure guests have access to these necessities.The construction on the property is indeed an inconvenience, and we apologize for any difficulties it caused. We appreciate your understanding as we work to improve the overall guest experience.We appreciate your honest feedback regarding the cleanliness and overall condition of the property. These are areas we are actively working to improve.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Services at Suncadia, Gestion de l’hôtel
Dearest Tory,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
We love the Suncadia resort and community. However the Inn needs a refresh and some basic upkeep. The walls are scratched, dented and the wood finish on the furniture is worn. The bed was not very uncomfortable and moved a lot when the other person moved even a little. The footprint of the rooms and fireplace is great just time for renovation.
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Services at Suncadia, Gestion de l’hôtel
Dear Heather,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about the Inn showing its age. I want to assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia. Please reach out to us directly at [contact information] to discuss your experience further and explore how we can make your next visit exceptional.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Services at Suncadia, Gestion de l’hôtel
Dear Corry,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia.We take all feedback seriously. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.
