Note fondée sur 591 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 nov. 2024
The room was clean and comfortable. The property was run down and the hotel breakfast was sub par.
par un voyageur
Publié le 12 nov. 2024
Non working phone and smoke alarm in room.peeled paints and cracks in all the walls, terrible small hard pillows. Only one towel hand towel and wash cloth given , when asked for more had to go get our selves, requested a blanket because they still had thin summer toppers with no comforters in the room , never got one. Bathroom is a disaster the knobs for tub didn’t work, toilet not anchored and shower head pulled out of wall. Bathroom door would shut unless you pulled up on it then shoved it. Attempted to talk to worker at front desk , was rude , made excuse they were only one there when consistently saw a young person and another woman behind the desk then was brushed off and sarcastically told have a nice day. We will never recommend.
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Cynthia, Gestion de l’hôtel
We are sorry to hear your stay with us was not what you expected. We strive to make each stay a comfortable and relaxing one. We will definitely look into the issues you mentioned and do our best to fix any problems. Thank you for your feedback and we do hope you will consider staying again in the future.
par un voyageur
Publié le 24 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Cynthia, Gestion de l’hôtel
Thank you, William! We hope to see you again in the future!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The woman at the front desk was wonderful!! So helpful and kind, great service!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Gabby,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Clearfield. I am glad to read that you were pleased with our front desk staff as she was helpful, kind and provided great service. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 oct. 2024
None
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Cynthia, Gestion de l’hôtel
Thank you for your feedback, Gary!! Hope to see you again!
par un voyageur
Excellent Service
Publié le 13 oct. 2024 sur HotelsWe were just staying one night as a stop over between timeshares. Room was dated but clean and comfortable, would definitely stay there again!! The huge thing was we misplaced our car keys after getting settled in. The two girls on the front desk, Mindy and Bambi were amazing. They jumped into action searching everything and everywhere. Mindy came to our room and helped us look through all our bags, under the bed even through the grass and under our vehicle. We finally found them hidden in a small pouch in one of our bags!!! These two girls need to be commended for their excellent service!!! Also the next morning at breakfast they fan out of sausages. Vanessa, now on front desk, had brought some sausages for her lunch, she quickly cooked them up so we could eat!!! What excellent service!!!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Jim, We appreciate your comments regarding your recent stay at the Red Roof Inn Clearfield. It’s heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful, accommodating and you loved the comfort of our room, prompting your 8/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 oct. 2024 sur Expedia
we asked for a room with a fridge, microwave and coffeemaker and the room given had none. We complained and then brought a fridge only.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Ann. The staff and I at the RED ROOF INN CLEARFIELD were disappointed to see your 2/5 score following your stay. I am sorry your stay fell short of your expectations due to lack of the amenities you mentioned in the room. Your satisfaction is important to Red Roof, so I sincerely apologize for any inconvenience caused.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The room did not look anything like the rooms in the pictures. There was mold in the bathroom, around the windows, and on the lamps. The bedsheets were stained and there were many hairs in the towels. The floor was sticky (not carpeted.) The curtains are blackout as listed but do not cover the entire window so the very bright lights outside the room shine into the room all night. No blankets on the bed, only the cover which is clearly not changed between guests bc it was dirty and smelled awful. No extra pillows and the pillows on the bed were flat and smelled. Thankfully we had pillows and blankets in our car which we used in place of all of the hotel bedding. Rooms are not updated or renovated as described.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Tracy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEARFIELD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the appearance of the room, the stained bedsheets and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Television didn't work. Bathroom floors and showers were dirty and outdated
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Scott, Thank you for taking the time to tell us about your stay at the Red Roof Inn Clearfield. I am sorry you had less that a satisfactory experience due to the uncleanliness of the bathroom floor and the television not working, prompting your 2/5 score. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Harpreet. Our team at the Red Roof Inn Clearfield appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
