Note fondée sur 438 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 déc. 2024
You get what you pay for.
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Robert,We are sad to receive a 4-star rating from you. Providing a positive experience to our guests is our goal and we regret that we fell short during your stay. Kindly share details about your concerns so we can investigate them effectively and make the required changes. We hope for the opportunity to restore your confidence in our services on a future visit.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Strange smell throughout the hallways
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for giving us such an amazing 4-star rating! However, we regret the odor in the hallways. Please be assured about your concern, we will forward it to our housekeeping team for improvements. We hope to see you soon!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Have stayed here several times. You can smell the cleanliness as soon as you walk into the lobby. Easy access to highway.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It's delightful to hear you consistently notice the cleanliness as soon as you enter the lobby. We work hard to maintain a welcoming environment, and I'm glad you find our location convenient for easy access to the highway. We look forward to seeing you again on your next visit!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Excelente habitación limpia y aire acondicionado funcionando bien, londry y servicio desayuno bastante completo
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lenin,I'm thrilled to hear you enjoyed the clean room and that the air conditioning was working perfectly. It’s great to know you appreciated our breakfast service as well. We strive to provide a comfortable and enjoyable experience for all our guests and I hope to welcome you back soon!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Adam,Thank you so much for your 10-star rating! We’re thrilled that you’re pleased with our hotel’s service. Our team takes great pride in such high ratings, as they reflect our commitment to guest satisfaction. We’ll continue to strive for excellence and look forward to welcoming you back soon!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Hotels
We arrived late, around 1030 pm planning to leave by 5am. Lobby and entire downstairs reeked of Indian food. It was disgusting, horrid, and unpleasant. The attendant took his sweet ass time checking us in only to charge an extra $20 because we had to children with us, even though I had already booked the DOUBLE BED ROOM!! Why am I being charged extra?!?
The entire hotel was gross and filthy and we would have left if we had another option at that time of day. Our room was around 80 degrees + when entered. AC was OFF!! The AC had a roach crawling across it when I reached to turn on. Sheets were filthy as if not cleaned well. And bathroom had flying, YES FLYING bugs all around. The entire place needs to be exterminated or burnt to the ground.
Needless to say, we won't be back nor another Days Inn, EVER!!
WYNDHAM you need to do better and get this hotel manager out of your franchise.
No I don't have photos as it was late and needed sleep. Feel free to visit this location and you will see it's all true.
I would like a refund for part of my $$ spent. Crazy that in 2024 we have to deal with this.
Cliff
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your detailed feedback with us. We are extremely regretful about the inconvenience you experienced during your stay. Your comments have been noted and we will take immediate action to address these issues. We will continue to work hard to improve and provide a more enjoyable experience for our guests.
par un voyageur
Good for the price
Publié le 9 sept. 2024 sur HotelsOur stay was ok here, the way it was advertised saying most of the rooms were smoke free....well ours smelled like it was smoked in?? Luckly we brought some air freshners to make the smell go away....the post also said that a hair dryer would have been available as well as an Iron??? We had to go down to front desk and ask for the hair dyer and recieved one....still it took use a trip back down to get it. Other than that its a good place to stop and rest...stores were close by as well as restaurants.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. I’m sad to hear about the issues with the room smelling of smoke and the inconvenience with the hair dryer and iron. We strive to ensure all our amenities are accurately represented and readily available and I regret falling short in these areas. I’m glad to hear you found the location convenient and that it served as a good place to rest. Your comments are valuable as we work to improve our services.
