Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 nov. 2024
Nice location for the price.
par un voyageur
Publié le 20 oct. 2024
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Mechelle, Gestion de l’hôtel
We sincerely apologize for the inconvenience caused by the recent power outage at our hotel due to the Hurricane Helene. We understand that this unexpected interruption must have been frustrating and disruptive to your stay.While we regret that you were affected by this situation, we are unable to provide a refund for the room charges. Despite the power outage, you chose to remain at the hotel, indicating that you were able to accommodate the circumstances.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Clean, comfortable & the staff was super nice & helpful. Went for a musical festival & was pleasantly surprised with this hotel.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Mechelle, Gestion de l’hôtel
I am so glad you enjoyed your stay. I hope to see you again when your travels bring you back to Clemson.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
There wasn’t very much to like about the property and there was no power the first night we got there and they did not discount our rate. No power, no hot water we were led to our room by the person at the desk with the flashlight
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Mechelle, Gestion de l’hôtel
Lisa, You were allowed to cancel your original reservation and got a full refund for it. You then booked a second stay know that there was no electric. You were given the option to cancel on many occasions. I spoke with you several times giving you the option to cancel.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The worst hotel ever
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Mechelle, Gestion de l’hôtel
We sincerely apologize for the inconvenience caused by the recent power outage at our hotel due to the Hurricane Helene. We understand that this unexpected interruption must have been frustrating and disruptive to your stay.While we regret that you were affected by this situation, we are unable to provide a refund for the room charges. Despite the power outage, you chose to remain at the hotel, indicating that you were able to accommodate the circumstances.We value your patronage and hope that this incident does not deter you from staying with us again in the future. Please let us know if there is anything else we can do to assist you.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Staff went out of the way to make our stay excellent would highly recommend them
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Mechelle, Gestion de l’hôtel
Thank your understanding that the hotel went through the hurricane with the community in which we serve.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Mechelle, Gestion de l’hôtel
We sincerely apologize for the inconvenience caused by the recent power outage at our hotel due to the Hurricane Helene. We understand that this unexpected interruption must have been frustrating and disruptive to your stay.While we regret that you were affected by this situation, we are unable to provide a refund for the room charges. Despite the power outage, you chose to remain at the hotel, indicating that you were able to accommodate the circumstances.We value your patronage and hope that this incident does not deter you from staying with us again in the future. Please let us know if there is anything else we can do to assist you.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
It was a total blackout from Friday - Sunday
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mechelle, Gestion de l’hôtel
I'm sorry we were hit be a hurricane. You were given the option of cancelling the reservation and chose to stay even without power. Every time we were asked we gave the update we had which was. A crew has been assigned but not dispatched. You were allowed to cancel your 2nd room without penalty even though there was a 45 day cancellation period and this cancellation had nothing to do with the electric being out, you said you made it by mistake.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
It’s ok
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Mechelle, Gestion de l’hôtel
I am sorry you did not enjoy your stay. We do strive to improve everyday. So I hope that you will give us another chance when your travels bring you back to Clemson.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I understand that the area has been hit with an historic storm and many circumstances are beyond the control of the hotel staff. However, paying $442 for a room with no electricity or hot water feels like price gouging. No a/c also made for a very unpleasant stay, and while we were grateful to have shelter, we could barely sleep. The woman at the front desk was very rude and said we “should have known” there was no power (businesses just down the street had power & there was no indication of any problems when we booked online). Rooms are now being advertised at 1/3 the cost, so I can only assume this establishment was taking advantage of the situation & price gouging. There was no offer for any kind of compensation for our discomfort (some cold bottled water? A partial refund of the outrageous room rate? We never demanded a full refund, but something to acknowledge the lack of power, a/c, & hot water would have been appropriate). I will NEVER stay here or recommend this hotel to anyone after how we were treated.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Mechelle, Gestion de l’hôtel
When you walked in the door there were no lights. How could I give out cold water when we had no electric? I offer not to check you in and refund but you refused. You stayed knowing there was no electric. Now you want to scream for a discount. The prices for game weekends are made months in advance. The prices had nothing to do with the storm.
