Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juin 2023 sur Hotels
par un voyageur
Publié le 3 juill. 2022 sur Expedia
CET hôtel n'est pas digne de respect de la clientèle. À mon arrivé, il n'y avait plus de chambre de disponible pour moi malgré la réservation que j'avais faite. !!!!! :(
Commentaires de Gestion de l’hôtel
5 juill. 2022 par Hotel Management, Gestion de l’hôtel
Daniel, thank you for the feedback. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was unable to accommodate you. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.
Sincerely,
Hotel Management
par un voyageur de Gatineau
pas fort
Publié le 15 juill. 2018 sur Expedia
Pour : rien
Contre : Premièrement il faut avoir des employés pour ça marche
La chambre n'était pas prête à 15h00 comme prévu. Toujours des délais supplémentaires, finalement on a eu ;la chambre 1h15 plus tard. La grandeur et propreté était acceptable sauf le drap de sofa-lit qui était taché de sang. Pas d'autres draps , ni oreillers ni couvercle pour le sofa-lit. Pas de papier toilette. Il y a une cuisinette sans aucun ustensile, assiette ou verre. Le personnel de l'hotel est quasi inexistant.
Le dejeuner continental consiste en café et muffin emballé, c'est tout. Jamais je n'y retournerai.
Commentaires de Gestion de l’hôtel
18 juill. 2018 par Hotel Management, Gestion de l’hôtel
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.
Sincerely,
Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Hotels
par un voyageur de Royal Oak
Publié le 29 sept. 2024 sur Expedia
Easy, clean, efficient
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Pretty worn down and dirty. Service was friendly but t.v. didnt work and only one outlet in the entire room worked. Outlets missing covers, alarm clock not working, hair dryer missing, no coffe pot or utensils in the full kitchen. Lights near bed not working. Our whole floor smelled like weed.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Steven,We apologize for the issues you experienced, and we regret not meeting your expectations. We take your concerns seriously and will address them with our team. We would also like to let you know that, in order to ensure cleanliness for every guest, we keep our kitchenware, hairdryer, and other amenities at our front desk, and our team is happy to provide them to our guests when needed. While the shortcomings dishearten us, we appreciate your kind words regarding our staff's courteous service. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Hotels
par un voyageur
Publié le 26 sept. 2024 sur Hotels
The hotel smelled of weed from the lobby and in the room. The lobby was dirty carpet stained. The room hasn’t been updated ever I mean everything was old and the whole room just looked like something from a horror show. The bathroom light was so dim I thought it was just a nightlight. I guess they do that so you can’t see how gross the bathroom really is. The floor is sticky tiles so I was standing In the bathroom looking at the sticky tile floor and noticed water. Everytime I take a step my foot was pushing water out of the cracks in the tile. It was so bad after a 5 hour drive there at 10 pm we started searching for a new hotel but nothing available for under 300. So we went to Walmart and bought new blankets and pillows. The breakfast the say they have is prepacked muffins and nutrigrain bars. Hanging out around the door was a few people that looked homeless, staff never said anything to them. Do not stay here
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jason,Thank you for sharing your concerns about your recent stay. We apologize for the unpleasant experience and regret not meeting your expectations. We understand how frustrating and unsettling this must have been for you. Please know that we take your concerns seriously, and we will address them with our team. Your comfort and safety are our priority. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
par un voyageur
Publié le 26 sept. 2024 sur Expedia
There was no ice vending machine available, and I was unable to get a blow dryer from the front desk.
I did like the size of the room
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kenneth,Thank you for taking the time to review our hotel. We appreciate your positive comment about our spacious room. However, we apologize for the inconvenience you experienced. We're addressing your concerns with our team to focus on improving our amenities and services. Thank you for bringing this to our attention. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 26 sept. 2024 sur Hotels
