Note fondée sur 658 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Maria,We greatly appreciate your perfect 10/10! It's fantastic to know that your experience at our hotel was exceptional. Your positive score about your stay means a lot to us. We're pleased that everything met or exceeded your expectations, and we're committed to maintaining this level of service. Your satisfaction is our priority, and we look forward to providing you with another excellent stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Stephanie,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cathy,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Excelente
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Edwin,Thank you for your recent stay at our hotel. We're thrilled to hear you had an excellent experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
It was alright
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Shangra,Thank you for your feedback. We appreciate you sharing your thoughts. If there’s anything specific we can do to make your next stay better, please let us know. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jason,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Clean and comfortable room. Mostly quiet with some interstate noise but to be expected. Nice place for price. Would stay here again if I was in the area.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Julia,Thank you for sharing your experience. We’re pleased to hear you found the room clean, comfortable, and a good value. While the interstate noise is understandable, it’s great to know it didn’t impact your overall stay. We look forward to welcoming you back if you’re in the area again.Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Thomas,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jamey,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
The room was always too hot. No matter what I put the thermostat on, it would always jump back up to 78-80.
The shower, flooded the room, all the way to the hotel hallway. Got up early the morning of checkout and my key cards wouldn’t work. Locked me out of the whole building. Couldn’t use the pool, because the chlorine being wayyyyy too strong.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Katelynn,Thank you for sharing your experience. We're sorry to hear about the issues with the room temperature, the shower flooding, and the key card malfunction. We also regret that the pool's chlorine level was too high. These are important concerns, and we will address them promptly. Your feedback helps us improve, and we hope to offer a more comfortable stay on your next visit.Sincerely, Hotel Manager
