Note fondée sur 626 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de grenoble
À eviter
Publié le 16 mai 2019 sur HotelsHotel hors d âge au bord de l autoroute ....a eviter
Commentaires de Gestion de l’hôtel
16 mai 2019 par Manager, Gestion de l’hôtel
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We booked a certain room and when we arrived we did not receive that. We were told that it was not on them but Expedia because they were advertising something that was not available. I made a reservation a week prior but had family come in the same day to get a room and was able to get the room I booked. Very unprofessional. Was told you can get your money back but you need to leave. When arriving the door in the back of the building had a sign that said needs room key at all times to access but was able to just open the door and walk in without anything. Not a place I would recommend to anyone.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello DuShonta,We apologize for any confusion regarding your room assignment. Please feel free to contact management for further assistance regarding your concerns. Your feedback regarding the door access will be shared with our team for review and improvement. Thank you for sharing your experience with us.
par un voyageur de Hyattsville
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello John,We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have so we can address them accordingly.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Abbie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Just a regular typical stay at a hotel. Not super clean room but you get what you pay for. The hotel is super close to restaurants, shopping, and the Twinsburg Cleveland clinic.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Manager, Gestion de l’hôtel
Hello jason,We appreciate you sharing your feedback with us. Our convenient location does provide easy access to a variety of amenities in the area. We strive to provide comfortable accommodations for all our guests. Thank you for choosing to stay with us during your visit to the Twinsburg Cleveland area.
par un voyageur de Columbus
Publié le 16 sept. 2024 sur Expedia
The property seemed nice, but the front desk was only manned sometimes, slow both at check-in and during our stay when needed and sometimes hard to understand. Our room was not fully swept prior to our arrival near the bed and window areas. There was also trash left on one of the nightstands. Our bathroom door didn’t fully shut. The ice machine on our floor had no ice.
Loved the A/C unit, having a fridge and microwave, beds were nice, the pool looked clean, the breakfast was great, parking was easy, and there are a lot of places to eat nearby.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tina,Thank you for sharing your recent stay with us. We appreciate your detailed feedback and are glad to hear you enjoyed aspects of our property such as the A/C unit, amenities in the room, and location. We take all comments seriously and will share your observations with the team for future improvement opportunities. We hope to welcome you back in the future for an even better experience.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Toilet was dirty and seat was all chipped. Sheets didn’t fit properly on the bed and kept coming off. Breakfast area was good and breakfast staff very nice
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tony, We appreciate your feedback regarding your recent stay. We regret to hear about the challenges you encountered in your room. However, we're pleased to know you enjoyed the breakfast and encountered friendly staff. Your comments will be shared with the relevant teams for further review and improvement.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello DUANE, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, we encourage you to reach out to us so we can address any concerns and improve our services. We hope to welcome you back in the future.
par un voyageur
Horrible
Publié le 8 sept. 2024 sur HotelsMold, holes in the wall, door was broken, and terrible smell. The room was not cleaned. Marks on the walls. Sheets didn’t fit the bed. To name a few things Picture of one of the holes attached.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Manager, Gestion de l’hôtel
Hello Michelle, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with the management team for review. Please contact the hotel management directly to discuss your concerns further and for any possible resolutions. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
So if you HAVE to stay here, dont expect much. Rooms feature crooked framed prints, peeling wallpaper and stained bathroom amenities. Did we die? No. So for 1 night, we dealt with it. We were also exhausted so we went right to sleep. Would i stay again in a pinch? Probably not.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Manager, Gestion de l’hôtel
Hello Renee,We appreciate your feedback and are sorry to hear about your experience. We take all guest comments seriously in order to improve our services. For any further concerns, please don't hesitate to reach out to our management team. Thank you for sharing your thoughts with us.
