Note fondée sur 538 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 nov. 2024
I needed to bring my dog in the hotel to check in and the front desk wouldn’t give me my key cards because of him. I didn’t even get a chance to tell him that my dog was going to stay with a friend. I already knew the hotel wasn’t pet friendly!
He was very rude!
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Management, Gestion de l’hôtel
Dear Matthew, we apologize for the manner in which this was handled.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Management, Gestion de l’hôtel
Dear Saleh, happy to hear you enjoyed your stay with us.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Management, Gestion de l’hôtel
Dear Juo Wei, thank you for choosing our hotel.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
浴室漏水，價格過高，不值得
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Management, Gestion de l’hôtel
Dear Juo Wei, we apologize for the issue in your bathroom.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Management, Gestion de l’hôtel
Dear Cathy, happy to hear you enjoyed your stay with us.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Front desk staff was amazing, day shift and night. I apologize for forgetting the gentlemen's name that worked nights but he was very helpful in getting a small issue resolved and was super cool. Rich the manager, took care of the concern promptly and was very friendly and knowledgeable. Amber at the front desk was absolutely amazing. She answered all my questions and took care of a second reservation for me, super welcoming to have such a great front desk staff. Rooms were very clean and tv was awesome
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Management, Gestion de l’hôtel
Dear Amber, thank you for your feedback. We think Rich and Aber are great too!!
par un voyageur de Santa Fe
Publié le 17 sept. 2024 sur Expedia
Everything was okay, but coffee bar had no half & half, milk, creamer during our stay. How do you run a Starbucks coffee bar without creamer?
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Management, Gestion de l’hôtel
Dear John, we apologize for the creamer oversight.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
The hotel was very nice. It was also very clean. It has a pool which that is one of the things we look for when we book a hotel. I ran out of Conditioner in the shower so I called down to the front desk they immediately brought some up. Very helpful and polite. The only thing I didn’t like is most hotels have coffee or breakfast. They have a built-in Starbucks.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Management, Gestion de l’hôtel
Dear Anonymous, thank you for choosing our hotel. For future reference all Marriott Courtyards do not have a free breakfast, but all have Starbucks.
par un voyageur de Carlstadt
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Management, Gestion de l’hôtel
Dear Deborah, happy to hear you enjoyed your stay with us.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
The front desk personnel need training on being friendlier to customers. No Wi-Fi information given either. The entryway and bathroom floor was disgusting….hadn’t been cleaned. Shower floor also dirty. Would not recommend this place anyone. Very disappointing for a Marriott.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Management, Gestion de l’hôtel
Dear Anonymous, I apologize for what you experienced. We will correct the deficiencies immediately. Thank you for bringing these to our attention.
