Note fondée sur 524 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 nov. 2024
I needed to bring my dog in the hotel to check in and the front desk wouldn’t give me my key cards because of him. I didn’t even get a chance to tell him that my dog was going to stay with a friend. I already knew the hotel wasn’t pet friendly!
He was very rude!
Commentaires de Gestion de l’hôtel
10 nov. 2024 par Management, Gestion de l’hôtel
Dear Matthew, we apologize for the manner in which this was handled.
par un voyageur
Publié le 22 août 2024 sur Expedia
Standard courtyard. No cafe available.
Commentaires de Gestion de l’hôtel
29 août 2024 par Management, Gestion de l’hôtel
Dear Eric, thank you choosing our hotel.
par un voyageur
Publié le 20 août 2024 sur Expedia
All good
Commentaires de Gestion de l’hôtel
29 août 2024 par Management, Gestion de l’hôtel
Dear Thomas, happy to hear you enjoyed your stay.
par un voyageur
Publié le 19 août 2024 sur Expedia
It was very nice and clean. A very comfortable stay. The staff was very friendly.
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Dear Lashawn, Happy to hear you enjoyed your stay.
par un voyageur
Publié le 18 août 2024 sur Hotels
When I reserved the room, the description included "bar".
When we arrived, there was no bar.
The room was ok, the room lock needs work.
After the amount I paid, I was expecting better.
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Dear Celeste, thank you for choosing our hotel.
par un voyageur
Publié le 17 août 2024 sur Expedia
When I checked in my room was not clean. Prior guests personal hygiene - gross - left visible in trash and shower. When I called the front desk to please service my room, I was told that if I didn't like it to change hotels! Every hotel in the city was booked, so I had no choice but to stay.
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Dear Leanor, so sorry about the mishaps during your stay. we will address all the issues.
par un voyageur
Publié le 16 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Dear Hao, Happy to hear you enjoyed your stay.
par un voyageur
Publié le 13 août 2024 sur Expedia
Here for a night, would recommend. Everything was clean, staff were friendly, parking was easy even when we came back to the property pretty late at night. Checking in and out was quick and painless.
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Dear Latoya, Happy to hear you enjoyed your stay.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Dear Zettie, Happy to hear you enjoyed your stay.
par un voyageur
Publié le 9 août 2024 sur Expedia
I had a VERY difficult time with your phone menu trying to get someone to answer the phone and to ask them for an earlier check-in than 3 p.m. I made try after try and when I finally did reach a human in the hotel, there was nothing they could do for me. When we arrived at 2:45 anxious to be there exactly at check-in, nothing was ready and we were delayed until about 3:15. I felt it was not a good response from the Courtyard. No extra effort whatsoever. You need to check your phone responses/menu and try to be more user-friendly.
Commentaires de Gestion de l’hôtel
20 août 2024 par Management, Gestion de l’hôtel
Dear Barbara, we apologize for your room not being ready at the time you arrived. we make every effort t ensure all rooms are inspected before checking guests in.
