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Crowne Plaza Cleveland Airport by IHG

3.5 star property
Enjoy the indoor pool at this 3.5-star Middleburg Heights hotel

Choose dates to view prices

Photo gallery for Crowne Plaza Cleveland Airport by IHG

Sports facility
Exterior
Bar (on property)
Terrace/patio
Premium bedding, in-room safe, desk, blackout drapes

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Parking available
  • Room service

Explore the area

Map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Baldwin Wallace College
    ‪3 min drive‬
  • I-X Center
    ‪7 min drive‬
  • NASA Glenn Research Center
    ‪11 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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About the area

Middleburg Heights

In suburbs.You'll find Southwest General Health Center and Baldwin Wallace College within 2 miles (3 km) of this hotel. Mill Stream Run Reservation and Rocky River Reservation are also within 3 miles (5 km).

What's nearby

  • Southwest General Health Center - 13 min walk - 1.2 km
  • Baldwin Wallace College - 3 min drive - 2.2 km
  • I-X Center - 7 min drive - 6.0 km
  • NASA Glenn Research Center - 11 min drive - 9.6 km
  • Cleveland Metroparks Zoo - 16 min drive - 17.5 km

Getting around

  • Brookpark Station - 7 min drive
  • Cleveland Station - 24 min drive
  • Cleveland Hopkins International Airport (CLE) - 12 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Taco Bell - ‬6 min walk

About this property

Crowne Plaza Cleveland Airport by IHG

Enjoy the indoor pool at this 3.5-star Middleburg Heights hotel
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business center and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 11 sq ft of conference space
  • 1 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

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Exterior

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  • Pet-friendly
  • Free WiFi
  • Gym
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Property amenities

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch LCD TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1004 reviews
Rating 8 - Good. 297 out of 1004 reviews
Rating 6 - Okay. 143 out of 1004 reviews
Rating 4 - Poor. 109 out of 1004 reviews
Rating 2 - Terrible. 88 out of 1004 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
Had difficulties checking into my room and the staff at the front desk didn’t really seem to want to help. No smile or greeting when I walked in. I honestly think he just didn’t want to be there. I ended up having to get the room switched and ended up with a room without a balcony so I was pretty disappointed. After a long day of travel it was pretty frustrating to have to deal with complications and staff that was unfriendly. The room was okay but the carpet seemed like it was dirty and the bathroom had mold on the ceiling. The bed was comfortable and the room temperature was easy to adjust. The restaurant has a buffet breakfast but the food was terrible. I probably wouldn’t stay again.
Stayed 1 night in May 2025

6/10 Okay

Wolfgang

Liked: Cleanliness
A
Stayed 2 nights in Feb 2025

2/10 Terrible

M Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We paid in advance for a suite. When we got there, they did not have a suite and did not even apologize. We also had to wait at least a half hour for the regular room to be ready even though we got there after 5pm.
Stayed 1 night in Feb 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Feb 2025

4/10 Poor

Michael

Disliked: Amenities, property conditions & facilities
Mold around tub, curtains, etc. dirty, carpet in lobby dirty Door lock needed attention No warning about 24 notice on shuttle registration Understaffed or not well managed???
Stayed 1 night in Feb 2025

2/10 Terrible

Stephone

Stayed 1 night in Feb 2025

6/10 Okay

Colleen

Travelled with family
We reserved a specific room and we were denied but told we would be given a king room which is the same price. Our original room was a king ?
Stayed 1 night in Feb 2025

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Amanda

Stayed 1 night in Jan 2025

6/10 Okay

Jennifer

Travelled with group
Disliked: Property conditions & facilities
The beds were comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Denean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Margaret, Sloatsburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and the hotel overall was clean. My room did not have full size towels and the toilet paper holders were both old and broken. The hallway smelled of weed, which is a complete turnoff; although I am finding this more and more at hotels.
Stayed 1 night in Jan 2025

6/10 Okay

Scott

Travelled with family
Liked: Staff & service
Disliked: Amenities
The ADA rooms we had were not appropriate. One did not allow for access around the bed with walkers. The other did not have appropriate safety bars near the toilets. The heaters in either room could not be adjusted. Check in was chaotic and the elevators were not working (only 1 of the 3 was running). It did not appear that there was enough staff to clean rooms for up coming guests.
Stayed 1 night in Jan 2025

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Stephanie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Couldn’t watch tv it’s broken
Stayed 2 nights in Jan 2025

4/10 Poor

Chester

Disliked: Cleanliness, staff & service, room comfort
When we first got there, employees were arguing at the front desk. Breakfast was poor and waitresses were poor. Our room was clean. The heat fan made a noise and we were next to the stairwell that smelled a marijuana.
Stayed 2 nights in Jan 2025

10/10 Excellent

shawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. Restaurant and bar were excellent.
Stayed 1 night in Jan 2025

10/10 Excellent

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

Couldnt sleep all night. Smelled like weed. Dirty and outdated. No hand soap. Toilet paper roll was falling off Disappointed.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
A
Stayed 1 night in Dec 2024

8/10 Good

Vanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the driver of the shuttle. He wasn’t friendly and he made us miss our flight.
Stayed 1 night in Jan 2025

6/10 Okay

Adam, Defiance

Liked: Staff & service
Dated
Stayed 1 night in Jan 2025

2/10 Terrible

Zainab

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Kendall

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Great place to park for the airport. Pool was down for over 2 weeks which is definitely a perk for kids in colder areas. The shuttle took us to and from the airport. I did call and ask for a pack n play 3 different times for my baby and was told it would be available to me, after getting in from the airport at 3:30am and no where to sleep my baby, that was disappointing. I called down to ask a 4th time for one and was told she didn’t know where it was at and that she forgot to put one in my room. I mentioned this to another employee while checking out and she wasn’t very sympathetic at all. To parents this is a big deal
Stayed 1 night in Jan 2025

10/10 Excellent

Nathaniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was gery accommodating.
Stayed 5 nights in Dec 2024