Note fondée sur 796 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2019 sur Expedia
Great hotel with nice perks and a great location for those landing at the airport. Very clean and amazing service as well.
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Jonathon, Gestion de l’hôtel
Thanks for staying and for your sentiments regarding your stay. We're so pleased you enjoyed your stay and amazing staff and invite you to stay with us again very soon. Kind Regards, Jonathon Rose-Assistant General Manager
par un voyageur de Canfield
Publié le 7 mai 2024
It was close to the Cleveland airport.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Russ,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
par un voyageur
Publié le 24 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kimberly,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 21 mars 2024 sur Expedia
Bathroom sink stopped draining and in the morning next day it backed up and filled with discolored water. Did not use the sink at all.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Franklin,We apologize for the inconvenience caused by the issue with the bathroom sink. Your feedback is valuable, and we'll address this promptly with our maintenance team to ensure such incidents are avoided in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more comfortable stay on your next visit.
par un voyageur
Publié le 17 mars 2024 sur Expedia
We booked a handicap accessible room but when we arrived, we found that my husband couldn't even get his wheelchair under the sink. When we asked at the desk, they gave me 2 other rooms to go look at. One was dirty and the second was not accessible. I went back and was given another list of rooms to go look at. The fifth room finally worked. I was very confused why I had to go look at the rooms. Wouldn't that be available for the front desk to see? Even the accessible room was very tight getting around and the bathroom door didn't open right for a person in a wheelchair.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Debra,We apologize for the inconvenience during your stay. Ensuring suitable accommodations for accessibility is vital to us, and we regret any shortcomings. We'll address these concerns with our team to improve procedures for guests with accessibility needs. Thank you for your feedback, and we hope to better serve you in the future.
par un voyageur de Wooster
Publié le 17 mars 2024 sur Expedia
Easy quick check in! Reliable, on time and friendly shuttle service!
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sherry,We're delighted to hear that you had an easy and quick check-in experience and found our shuttle service reliable, punctual, and friendly. Providing efficient and courteous service is our priority, and we're glad we could meet your expectations. Thank you for your positive feedback, and we hope to welcome you back for another pleasant stay in the future!
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Aaron,We appreciate your feedback and value your opinion. Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jason,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!
par un voyageur
Publié le 10 mars 2024 sur Expedia
In general, it is a good place to stay
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Leon,We're glad to hear that you found our hotel to be a good place to stay overall. Your satisfaction is important to us, and we appreciate your positive feedback. Should you have any further comments or suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!
par un voyageur de canton
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Svens,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
