Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2019 sur Expedia
Great hotel with nice perks and a great location for those landing at the airport. Very clean and amazing service as well.
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Jonathon, Gestion de l’hôtel
Thanks for staying and for your sentiments regarding your stay. We're so pleased you enjoyed your stay and amazing staff and invite you to stay with us again very soon. Kind Regards, Jonathon Rose-Assistant General Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Overall good quality. Hotel is older but it is clean and maintained well. Bedding is fantastic! Very comfortable bed with great pillows and mattress. The windows could use blackout curtains. There was a bit too much light coming in from the street, but overall a very pleasant and comfortable stay. The location is very good for getting to various parts of Cleveland and its suburbs, with I-71 being close by.
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mark,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
par un voyageur
Publié le 25 août 2024 sur Hotels
The hotel overbooked and still billed me. They refused to assist in the cancelation and had us wait an hour before telling us they had no rooms left. While we understood there was a storm prior to our arrival, we still felt the service we recieved was poor.
Commentaires de Gestion de l’hôtel
28 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Bridget,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
par un voyageur de erie
Publié le 19 août 2024 sur Expedia
Had problem with double charging me. Had paid thru Expedia and they were going to charge me again.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Carol,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
par un voyageur de North prairie
Publié le 19 août 2024 sur Expedia
Average hotel close to airport. Lots of food options close by.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re glad you found our location convenient with plenty of nearby dining options. We appreciate your stay and hope to welcome you back soon.
par un voyageur
Publié le 19 août 2024
When I came to check in little earlier I was told by the front desk our room was not available in fact they had not even 1 room available to be check in. I was asked to wait in the lobby and they would inform me if a room became available. We sat in the lobby for 45 mins they front desk didn’t update us and when we walked up to the front desk to ask we were told the cleaning crew was being trained and they were moving slow . It was very disappointing to see not clear communication or sense of urgency.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Maria,I apologize for the delay and lack of communication during your check-in. This is not the experience we aim to provide, and I understand your frustration. We will address this with our team to ensure better communication and efficiency in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 15 août 2024 sur Expedia
The staff was the best part of the hotel. It’s a solid property. Needs some updating. But I’d stay there again with no hesitation. It has a slight funk, but we stayed during the great blackout of ‘24 lol So it was booked solid and the staff handled it with superb service.
Front desk was efficient and kind. We needed to make a small change and they didn’t flinch. The wait staff in the breakfast spot downstairs were sooooo polite and accommodating.
It’s not perfect there. But the staff more than make up for its small shortcomings.
Commentaires de Gestion de l’hôtel
18 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Pamela,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will surely forward your valuable feedback to our team for improvements and will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Heather,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 10 août 2024 sur Expedia
You will probably have a better experience at the Motel 6 across the street. Very old hotel. Smells as old as the 70s. The elevators creak and rattle. You will spend all your time going to the front desk to fix your key to get into your room. Sometimes twice. Maybe get like 20 card keys, you’ll need them. It was an awful and regrettable stay here. The pool is cloudy and not maintained. The restrooms smell like rot and sewer. We were in town for the Banana Ball event. We ended up here because our hotel lost power from the tornado storm.
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Hesham,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
