Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 oct. 2024
Staff excellent, very considerate.
Room was corner room, clean, but the door stuck so badly, making it hard to open and then close again to lock it.
Guy next door was on the phone until after midnight, and we could hear every word he was saying, even though he was in the next room.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Manager, Gestion de l’hôtel
Hello Marita, Thank you for sharing your experience with us. We appreciate the kind words about our staff. Your feedback regarding the room's door and noise disturbances is valuable for us to address with our team. We hope you will consider contacting our management directly to discuss your stay further.
par un voyageur
Publié le 20 sept. 2024
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Donna,We are thrilled to hear that you had a wonderful stay at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back again soon.
par un voyageur
Publié le 2 sept. 2024
The receptionist was very nice and informative at check-in. And that morning the man that was there was very respectful and wanted to make sure our stay was enjoyable.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Donna,We are thrilled to hear that our reception team provided excellent service during your stay, from check-in to check-out. We strive to ensure that all our guests have a pleasant and memorable experience. Your feedback is truly appreciated and we look forward to welcoming you back in the future.
par un voyageur
Publié le 24 août 2024 sur Expedia
Room had water bugs. But on the upside, they sprayed within 15 minutes of being told about the bugs. Downside- some survived.
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Stephen, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Needed a more comfortable mattress
Publié le 18 août 2024 sur HotelsThey have recently updated all rooms but the bed still needs updated. Aside from the bed everything was clean and nice
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello David,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our updated rooms clean and nice. Your comment about the bed will be forwarded to the relevant team for further review and improvement. We appreciate your valuable input and hope to welcome you back for an even more comfortable stay in the future.
par un voyageur
Publié le 18 août 2024 sur Expedia
Good place to stay.
Breakfast is really basic and the same thing everyday!
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Johnny,We appreciate your positive feedback about our hotel. Please note that we strive to offer a consistent breakfast experience for all guests. Your feedback will be shared with our team for further review. Thank you for choosing to stay with us.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Shy,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Victoria,We're thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another memorable experience.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're thrilled to hear you had a perfect stay with us! We look forward to welcoming you back again soon.
par un voyageur
Publié le 16 août 2024 sur Expedia
Our go to place to stay in Cleveland. Always great!
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Mike,We are glad to hear that you enjoyed your stay with us in Cleveland. We appreciate your loyalty and look forward to welcoming you back in the future for another great experience!
