Note fondée sur 286 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 mai 2024 sur Expedia
The property was only passable as a place to stay the night. The front desk was not staffed at crtical hours nor was assistance available for guests who accidentally got locked out of their rooms. There was a group of children I estimate about from age 8 to age 16 that were hanging out and making noise right outside my door. When I called the front desk they told me that these children "live here" and that is where they play. Not recommended, Ever.
Commentaires de Gestion de l’hôtel
31 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear Charles, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. It's unacceptable that our front desk wasn't adequately staffed, and we regret any difficulties with room access. We take guest feedback seriously and will address these concerns promptly. Regarding the noise disturbance, we will take appropriate measures to ensure a peaceful environment for all guests. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 27 avr. 2024 sur Expedia
dirty, stinking of cigarettes, bad ceiling, no king beds
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jose, We sincerely apologize for your disappointing stay. It's distressing to hear about the cleanliness issues, the discomfort caused by the odor, and the condition of the ceiling. Guest comfort is our top priority, and we take your feedback seriously. Rest assured, we will address these concerns promptly with our team to ensure improvements are made. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
par un voyageur
Good value for the money
Publié le 14 avr. 2024 sur HotelsMy stay was only 2 nights but they were quite enjoyable. The room was clean, i.e., no dust or bedbugs, and the bed was comfortable. The fridge, freezer, tv, and alarm clock all worked. I didn't use the microwave or stove burners. With the lights out it was really comfortably dark for sleeping with no light-bleed from the window or the hallway. The room temperature was comfortable enough that I never bothered the controls. The staff was friendly and helpful. I arrived just after normal front desk hours but someone came right out when I rang to check me in, even holding the door for me as I brought my luggage in. I'd happily stay there again and would recommend it to others looking for a budget-friendly hotel, especially if they're okay being a few miles outside of Cleveland proper.
par un voyageur
Worst hotel room ever
Publié le 9 avr. 2024 sur HotelsThe website did not list these deficiencies in our room. The front desk lady told us upon check-in that the rooms will not have:
No coffee maker, no blow dryer, no shampoo, no bedside lamps. Despite a full kitchen with an 2-burner electric range (One of the burners was missing-see photo), a microwave, and a full-size refrigerator, there was not one piece of silverware, not one plate, not one glass or cup. What good is a full kitchen without any of these items, and no cooking utensils, no pots and pans?
We had to go to the front desk to get bed pillows… and they only gave us two pillows. No ice machine at the property. Whoever heard of a hotel without an ice machine? Or no coffee maker in the room???
We were told if we needed clean towels or bed linens, we had to use the coin operated washer and dryer in the laundry room. The floor was vinyl tile. When walking barefoot from the bathroom to the desk chair, the bottom of my feet were black.
My wife and I are in our 60s and have stayed in countless hotel and motel rooms over many years. This was absolutely the worst. And we were charged $225 a night!?!? We are going to contest this with our credit card company.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Edward, Thank you for choosing to stay with us. We understand your disappointment with some of our in-suite amenities. Our suites are tailored for guests planning extended stays, who often prefer to bring personal bath amenities. Nevertheless, these items are available complimentary at our front desk at any time for your convenience. Additionally, kitchenware is provided upon request to ensure cleanliness, with a nominal fee for delivery to your suite. Moreover, regarding the cleanliness concerns, what you have described does not align with the standard we wish to uphold, and we sincerely apologize for this. We will share your comments with our team to ensure improvement. We value your feedback and hope to exceed your expectations and regain your trust in the future.Sincerely,Hotel Management
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Definitely didn’t get the queen bed I selected. Seemed more like a twin bed, also no sofa.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Prabesh, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the bed size discrepancy and the absence of a sofa is concerning and not reflective of our usual standards. We understand the importance of meeting our guests' expectations and regret that we fell short in this instance. Your satisfaction is our priority, and we are looking into this matter to ensure it is addressed promptly. We hope you will consider giving us another opportunity to provide a more comfortable experience. Thank you for bringing these issues to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 30 mars 2024 sur Expedia
par un voyageur
Publié le 24 févr. 2024 sur Expedia
I feel safe. And transitioning into housing gave me insight on. The next move back to Ohio
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear DeEtte, Thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review and learn you found our hotel much safe. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management
par un voyageur
Publié le 16 nov. 2023 sur Expedia
Had a great nights sleep. Thank you
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Place is spartan and falling apart. Strong smell of cigarette smoke.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Casey, Thank you for being our guest and sharing your concerns. We appreciate your feedback and understand that your stay was not the exceptional experience we strive for. While we continually aim to provide clean and comfortable accommodations, we apologize if the condition of the property and the lingering smell of smoke impacted your comfort. We take guest feedback seriously and will work with our team to ensure such matters do not affect future guests. Thanks again for sharing your experience with us. We hope to welcome you back in the near future for a much-improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 17 oct. 2023 sur Hotels
