Note fondée sur 498 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Hotels
While the initial check in was quick and easy, the rest of our stay was questionable. You have to bring your own coffee pot/pots and pans for the room. We couldn’t get ahold of service staff for needs we had. They had no housekeeping & at 9pm the front desk lady came pounding on the room door to tell us that we had to take out our own trash. When we asked for extra towels she rudely expressed that they were backed up from check outs earlier in the day & the front desk would be open at 10 am the next day (we checked out at 11). There also was no breakfast option which the site says is available. All of this wouldn’t have been a big deal if we were notified at check in. A guest down the hall was letting his cat freely roam the hall & the 1st floor smelled of straight marijuana (apparently a smoke free motel). The restaurant/store options were convenient but majority of the locals were rude. I wouldn’t recommend staying & will spend more money staying else where.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lauren, Thank you for your detailed feedback. We’re glad the check-in process was efficient, but we regret that other aspects of your stay did not meet your expectations. Your comments on the room amenities, service issues, and lack of communication are noted and will be addressed to improve our guest experience. We are sorry for any inconvenience caused and appreciate your insights. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 31 août 2024 sur Expedia
par un voyageur
Publié le 30 août 2024 sur Expedia
This is a great motel. Lots of people here are long term and peaceful. No rif raf or druggies camping out trying to find somewhere to get high. Staff is extremely polite, kind, and willing to go above and beyond. Great people at a great hotel
par un voyageur
Publié le 29 août 2024 sur Expedia
Clean very friendly staff
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Jinniska,Thank you for taking the time to share a review of your recent stay at Extended Stay America. We know how important it is to stay in a clean, comfortable, and well-maintained suite, and our team works diligently to ensure our property stays fresh and clean for our guests. Thank you for recognizing our commitment and hospitality. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 26 août 2024 sur Expedia
Quiet place and relax
par un voyageur
Publié le 26 août 2024 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Hotels
Broke showers
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Alan, Thank you for your feedback. We apologize for the inconvenience caused by the issues with the shower. We understand how important functional amenities are for a comfortable stay, and we regret that this aspect did not meet your expectations. Your comments will be shared with our maintenance team to ensure prompt attention and improvement. We appreciate you bringing this to our attention and hope to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 août 2024 sur Expedia
Front desk excellent. Fire pits nice way to wind down the evening
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Dean, Thank you for your positive feedback about Extended Stay America. We're delighted to hear that you enjoyed the fire pits and found our front desk staff excellent. It's great to know these aspects of your stay contributed to a pleasant experience. We look forward to welcoming you back for another relaxing visit.Sincerely,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Hotels
par un voyageur
Publié le 18 août 2024 sur Expedia
