Note fondée sur 510 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,2 Service et personnel
3,0 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Simple
Publié le 10 oct. 2024 sur HotelsIt was fine.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
par un voyageur de Raymond
Publié le 9 oct. 2024 sur Expedia
My first experience with Extended Stay. While it was a good stay & I have no complaints, I don’t expect to stay again when traveling alone only because there is no one at the desk all night.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Cynthia,Thank you for sharing your thoughts on your stay with us at Extended Stay America. We are glad to hear you had a positive experience overall. We understand your concern about the front desk availability and appreciate your feedback. Should your travel needs change, we hope you will consider staying with us again.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Huge bug/insect crawled across my stomach and chest as I laid in bed. Happened around midnight and I couldn’t find comfort in the bed the rest of the night.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Richard, We sincerely apologize for the distressing experience you encountered during your stay. This is certainly not the level of comfort we strive to provide. Your feedback is important to us, and we will be conducting a thorough inspection of the room to address any issues. Please know that we take this matter seriously and are committed to ensuring our guests have a clean and comfortable environment.Sincerely,Hotel Management
par un voyageur
Publié le 3 oct. 2024 sur Hotels
par un voyageur
Get what you pay for- which is ok
Publié le 30 sept. 2024 sur HotelsYou get what you paid for. It was fine for just me who was there just to see my son for parents' weekend but it was absolutely nothing special and the beds were very uncomfortable. As long as you go with no expectations you are fine.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Matthew, Thank you for sharing your thoughts with us. We're pleased to know that our accommodations suited your needs during your visit. We understand the importance of comfort, and we're sorry to hear that the bed did not meet your expectations. Your feedback is valuable, and we will certainly take it into account as we work to enhance our guest experience.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur
Disgusting
Publié le 29 sept. 2024 sur HotelsThe room was filthy, very dirty. Someone toenail was on the floor, it wasn't mine. It could not have been cleaned. The microwave was greasy and dirty. I would never stay there again.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lisa,We are deeply sorry to learn that your room did not meet our standards for cleanliness. We regret the frustration this may have caused. Please know that we are addressing this with our housekeeping to ensure a clean and comfortable environment for all guests. We value your trust and want to assure you that we are committed to improving and providing a better experience. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
par un voyageur de Toledo
Publié le 27 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Hotels
