Note fondée sur 531 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2018 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2018 par Hotel Management , Gestion de l’hôtel
Edouard, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.
Sincerely,
Hotel Management
par Pacal de QC
Ne pas choisir pour leur petit-déjeuner
Publié le 14 nov. 2013 sur Expedia
Contre : Au minimum offrir du jus et des rôties pour le petit- déjeuner
Grande chambre, propre et agréable,
mais pour les petit-déjeuners inclus ce n'est pas terrible, delà d'où vient le mot petit en parlant du déjeuner, café et chocolat chaud seulement comme breuvage et muffin, bar tendre et gruau comme repas :-((
par un voyageur
Publié le 21 août 2024 sur Expedia
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Publié le 17 août 2024 sur Hotels
par un voyageur
Publié le 17 août 2024 sur Expedia
Property right off I 71 in corporate area- was quiet- but everything very worn down. Value was good but probably wouldn’t stay here again. Lobby smelled of cigarettes and and indian food in hallways… we had to spray a can of air freshener in room to cover stale odors and wash filters
par un voyageur
Publié le 16 août 2024 sur Hotels
I dont recommend this hotel, unfortunately they have bed bugs! The front desk guy was great tho!
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Skylar, Thank you for sharing your experience. It’s concerning to hear about the issues you encountered, and your feedback will be promptly addressed by our team. I’m glad that our front desk staff was able to assist you during your stay. Your comments are invaluable as we work to improve our services, and we hope to provide a more positive experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Not recommended for short stays
Publié le 14 août 2024 sur HotelsI booked this last minute and stayed 1 night. Front desk was unattended when I arrived at 9:45pm. Room was a decent size but there were some holes in the walls and the pillows and towels were not very nice. Free breakfast was only coffee, instant oatmeal and granola bars. There's no ice machine available, only fridge/freezer in room. The elevator is noisy.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience. We regret to hear that your stay did not meet expectations. We apologize for the inconvenience caused by the unattended front desk and any issues with room amenities. Your feedback is valuable and will be shared with our team to improve our services. We appreciate your comments about the breakfast options and will consider this in our ongoing efforts to enhance guest satisfaction. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
par un voyageur de Strongsville
Publié le 12 août 2024 sur Expedia
I don't like getting better pricing on Expedia instead of directly. Also just 1 old luggage carrier.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Ralph, Thank you for your feedback! We appreciate your comments regarding pricing and the luggage carrier availability at Extended Stay America. Your insights are valuable, and we will consider them as we strive to enhance our guests' experiences. We hope to welcome you back soon for an even better stay!Sincerely,Hotel Management
