Note fondée sur 541 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2018 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2018 par Hotel Management , Gestion de l’hôtel
Edouard, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience.
Sincerely,
Hotel Management
par Pacal de QC
Ne pas choisir pour leur petit-déjeuner
Publié le 14 nov. 2013 sur Expedia
Contre : Au minimum offrir du jus et des rôties pour le petit- déjeuner
Grande chambre, propre et agréable,
mais pour les petit-déjeuners inclus ce n'est pas terrible, delà d'où vient le mot petit en parlant du déjeuner, café et chocolat chaud seulement comme breuvage et muffin, bar tendre et gruau comme repas :-((
par un voyageur
Publié le 28 nov. 2024
Not what expected. Check in was very slow. Could not understand guy. Smell in the hallway. Room spacious but floor very dirty.
Commentaires de Gestion de l’hôtel
28 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mile,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand that a slow check-in and communication difficulties can be frustrating, and we will address these concerns with our team. Additionally, we regret that the cleanliness of the hallway and floor did not meet your expectations. Please know that your comments are valuable, and we will work to ensure these issues are resolved moving forward. We hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Nothing special here! First room we were given had the pull out couch broken in an open position. Gave us another room. Has full outdated kitchen with basically nothing in it. Had to go downstairs to request a coffee pot. Didn’t work! No hair dryer. Bed was uncomfortable. Air conditioner when on sounded as though we were seated on an airplane next to the wing engine. Wouldn’t recommend.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 15 sept. 2024 sur Expedia
There was a super limited selection for "breakfast", the whole building had an unpleasant smell and the elevator, while working, would make a loud clunking sound whenever used
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Aaron, Thank you for your feedback. We aim to offer a convenient stay for all our guests, and we appreciate you sharing your observations. Your comments about the breakfast and the condition of the elevator will be noted for further review. We strive to continuously improve and hope to provide a more enjoyable experience during your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Pretty run down property with a lot of very long-term tenants down on their luck. Woke up to someone sleeping in the hallway. Room was mildly dirty, cabinets were filthy but the bed was fine and I didn’t hear any noise at night. Definitely would never stay at again, but it was all that was available for that evening.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Scott, Thank you for bringing these concerns to our attention. We regret that your experience did not meet expectations and apologize for the cleanliness and atmosphere issues you encountered. Our goal is to ensure a comfortable stay for all guests, and we will address these matters with the team to prevent future occurrences. We appreciate your feedback and will work to make the necessary improvements.Sincerely,Hotel Management
par un voyageur
Publié le 9 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Expedia
The room was a great size. There were no kitchen stuff in kitchenette couple of the drawer fronts were missing there was some sort of blue stuff on the inside of the refrigerator. Who ever stayed there before left clothes in the dresser. There was mold growing above the bathtub. I am going to give it one more chance next time I won’t be as understanding. Coming back September 24
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hotel Management., Gestion de l’hôtel
Dear Anita, Thank you for sharing your experience. It's great to hear you appreciated the room's size. Please be assured that cleanliness and upkeep are essential, and any concerns brought to our attention are addressed promptly. We value your intention to return and are committed to ensuring your upcoming visit meets your expectations. Looking forward to welcoming you back on September 24.Sincerely,Hotel Management.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
The option for breakfast was not too good. It was a little deceiving as it was grab and go, which was basically coffee, tea, granola bars oatmeal
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nicolas, Thank you for sharing your feedback. We apologize if the breakfast options did not meet your expectations. Our Grab and Go Breakfast is designed to offer a convenient start to the day, though it may not include a full meal. Your comments are valuable, and we will consider them as we review our breakfast offerings. We appreciate your input and hope to better meet your needs in the future.Sincerely,Hotel Management
