Note fondée sur 558 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2019 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Expedia
Stayed here 7 weeks have had no hot water at lest once a week. Elevator smells like something is dead inside.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Chris, Thank you for your feedback. We regret to hear about the recurring issues with hot water and the unpleasant smell in the elevator. We understand how these problems can affect your stay, and we are committed to addressing them promptly. Your comments will be shared with our team to ensure necessary improvements are made. We appreciate your patience and hope to provide a more comfortable experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Expedia
The facility should not have been opened due to the fact they were severely understaffed and was just coming off 3 days of no power due to a tornadoe. Our room was nasty and the bathroom was unsanitary. The toilets and sink clearly was not cleaned after the last guest left. Not to mention dirty comforters on the bed. Would I stay there again yes because the one staff member on site poor guy did a wonderful job making sure everything that was wrong was corrected. It was not his fault and we did not make him feel like it was. He could not do it all. Unfortunately due to that we did not stay the night and had to cut our trip short because there were no other room available due to the prior storm. My only wish is for Extended Stay to due right by me and offer me another night at my choice and location at their expense.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Rhonda, Thank you for sharing your experience with us. We sincerely apologize for the condition of your room and the challenges you faced due to the recent storm and staffing issues. It’s heartening to hear that one team member was able to assist you, and we appreciate your understanding in this difficult situation. Your feedback regarding cleanliness and overall management is valuable and will be addressed. We hope to have the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 11 août 2024 sur Expedia
The smell is terrible.
Like a stable.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Evangelos, Thank you for your feedback. We are sorry to hear about the unpleasant odor you encountered during your stay. Maintaining a clean and fresh environment is essential, and your comments will be shared with our team so that we can address this issue promptly. We appreciate your insights and sincerely apologize for any discomfort caused. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 10 août 2024 sur Expedia
Good, clean facility. Easy access to the freeway.
par un voyageur
Mala experiencia
Publié le 10 août 2024 sur HotelsHorrible experiencia !
Llegamos tarde hacer check in y el hotel estaba todo apagado y no había nadie que nos atendiera !
No huéspedes ni nadie del hotel y el teléfono q ponen en la entrada por si llegas tarde no tenia línea !
Tuve que irme a buscar otro hotel porq no tuve ayuda de ningún tipo .
Pido la devolución !
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Publié le 5 août 2024 sur Expedia
Rundown, dirty, no kitchen supplies. Entire premises appeared to be a low income housing residence. NOTHING else in Cleveland and surrounding areas available or would have left.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Christine, We apologize for the unsatisfactory experience you had during your stay. The conditions you described do not align with our standards, and we are committed to addressing these issues. We strive to provide a comfortable environment for all our guests and are working to make necessary improvements. Thank you for your feedback, which helps us enhance our services.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
Toilet did not work for the whole time we were there. They did not fix it because they dont have any maintenance in weekend. Front office people has no courtesy, just being rude. Please avoid at every cost.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Shobhit, We sincerely regret the inconvenience you experienced with the non-functioning toilet during your stay. It's disappointing to hear about the lack of timely assistance and the service you received. Your feedback is valuable, and we are addressing these concerns to improve our services and ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
Love the serhice
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management, Gestion de l’hôtel
Dear demitrius, Thank you for your kind words about the service at Extended Stay America. We're delighted to hear you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Sincerely,Hotel Management
