Note fondée sur 577 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2019 sur Hotels
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Difficult to bring luggage into the hotel no assist shower was very small pillows small
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Anita, Thank you for your feedback. We regret that aspects of your stay, particularly the difficulty with luggage and the size of the shower and pillows, were not as comfortable as you had hoped. We understand how these inconveniences can affect your overall experience, and your comments will be reviewed with our team for improvement. We hope you’ll consider staying with us again for a more pleasant experience.Sincerely,Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Would not go back
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mitchell, Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations. We understand your disappointment and regret that we were unable to provide a stay that left you feeling satisfied. Your comments will be shared with our team to help us identify areas for improvement. We hope you reconsider in the future and give us the opportunity to provide a more positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Upon having such a hard time. Finding my reservation, I cussed the front desk guy out. Nice man. Helpful.
I realized shortly after leaving that, my reservation through the app I was using. Was booked for another hotel. I. The area. He did not deserve the tongue lashing
par un voyageur
Publié le 1 oct. 2024 sur Hotels
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel management, Gestion de l’hôtel
Dear Nanita, Thank you for your kind words! We're thrilled to hear you had a pleasant stay at Extended Stay America and hope to welcome you back again soon.Sincerely,Hotel Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
First room was full of unbearable smoke and scents smells. Went to report and asked for room change. Attendant switched me to 2nd room. It was late night and i needed to sleep. In the morning i discovered that tge room was very moldy. Fridge, shower knob, and the most disgusting is that the shower head was covered with mold so much that i couldn't use it for my shower. I got pictures but nowhere to upload here for everyone to see.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Somyari, Thank you for bringing this to our attention. We regret that your experience was impacted by the condition of the rooms and understand how frustrating that must have been. Please know that this does not reflect our usual standards, and we will address the concerns you’ve raised with our team. Your feedback is important as we continually strive to provide a more comfortable and pleasant environment for our guests.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
par un voyageur
The smell... yikes
Publié le 29 sept. 2024 sur HotelsThe room smelled like someone chain smoked for 10 years, left out dirty socks, burned oil, and then burned incense to try and mask the smell. It literally made me sick staying in this room. The bathroom light was SO dim, it was pointless to even have it. nd breakfast was one flavor granola bar and one flavor muffin.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lauren,We sincerely apologize for the disappointing experience during your stay. The issues you described are concerning and fell short of our standards. We will indeed address them with our team and ensure our room meets the highest standard of cleanliness. Furthermore, we'll work on improving our breakfast offerings to meet our guests' needs better. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
par un voyageur
Couple mini vacation
Publié le 23 sept. 2024 sur HotelsThe hotel is wonderful the staff was friendly and helpful. The only thing is the breakfast is a grab and go and I wish there were more options.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dianne,Thank you for choosing Extended Stay America and for sharing your experience with us. We are delighted that you enjoyed your stay and the hospitality of our staff. Your feedback about breakfast is valuable to us, and we will use it to improve our amenities. It was a pleasure to have you as our guest, and we hope to welcome you again soon.Sincerely,Hotel Management
