Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
We enjoyed our time at your property. We a couple issues like no hot water on our last day but the hotel comp us half off the room rate which was very nice, the other issue was I had housekeeping one day and I was not expressed, the toliet paper roll was empty and a new roll was not put on nor was a new roll left in the room, the waste baskets were empty but not put back where they got them from just left them by the closet and the bathroom door, wash cloths that were used were removed from room however no new wash cloths were left in room.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Sheryl, thank you for staying with us at Hotel Cleveland, Autograph Collection. It's wonderful to hear you enjoyed your stay. We appreciate your feedback regarding the service details and are glad our team could address the matter accordingly. Your insights are valuable in helping us enhance guest experiences. We're looking forward to welcoming you back soon.
par un voyageur
Great remodeled hotel - shame about housekeeping.
Publié le 9 août 2024 sur HotelsRecently refurbished to quite a high standard. This is an old historic hotel and the remodeling has been done in keeping with its traditional roots. The bedrooms and common areas were a little dark for my taste but overall just fine. The common areas are nicely maintained and all the staff were very accommodating and friendly. There is no restaurant for dinner but it does serve a great breakfast. We never tried lunch. Dinner is in the bar area but good food even though restricted menu.
My big complaint with the hotel is the housekeeping. ( my friend had the same issue with his room ). The bed was poorly made, wet towels were left on the floor, the conditioner bottle in the shower never got refilled despite specifically asking. Used glasses were left for two days and then when taken were not replaced. I asked for feather pillows and these were 'dumped' on the bed in a plastic bag and smelt awful. None of this majorly impacted the stay but it was a big missing in what otherwise was really first class visit to a great hotel.
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
David,Thank you for sharing your detailed thoughts on your recent stay. We're pleased to hear you appreciated the historic remodeling, friendly team members, and the well-maintained common areas. It’s also great to know you enjoyed the breakfast and the bar area offerings.We regret that the housekeeping services did not meet your expectations. Your feedback is valuable as it helps improve future guest experiences. Thank you for highlighting both the positives and areas for improvement during your visit.We hope that you will consider staying with us again in the future.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
Debbie, thank you for your fantastic rating! We’re thrilled you enjoyed your stay at Hotel Cleveland, Autograph Collection. We look forward to welcoming you back soon.
par un voyageur
Publié le 5 août 2024 sur Expedia
Everything was great!!
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Kristen, thank you for staying with us at Hotel Cleveland, Autograph Collection. We are thrilled you had a great experience. We're looking forward to welcoming you back soon!
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Matthew, thank you for your feedback. The team continuously strives to provide exceptional service and your insights help us identify areas for improvement. We hope you consider giving us another opportunity in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
Excellent location.
Commentaires de Gestion de l’hôtel
5 août 2024 par Customer Service, Gestion de l’hôtel
Cecilia, we’re delighted you loved your experience at Hotel Cleveland, Autograph Collection. We hope to have the pleasure of welcoming you back soon!
par un voyageur
Horrible service
Publié le 4 août 2024 sur HotelsBooked months in advances and still managed to double book my room. Forces me into a room with 1 bed. Nightmare
Commentaires de Gestion de l’hôtel
4 août 2024 par Customer Service, Gestion de l’hôtel
Omar, thank you for sharing your experience. The concerns you raised regarding your room booking are valued, and the team continually strives to improve. We hope you will give us another opportunity to provide you with a better experience in the future.
par un voyageur
Hotel Cleveland Ladies group trip
Publié le 3 juill. 2024 sur HotelsAna at the front desk was wonderful. She ensured that our group enjoyed our stay. Heather in the hotel restaurant did a great job serving breakfast to our group. Hotel seemed to be short staffed on room service, but the front desk took care of all our needs.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Customer Service, Gestion de l’hôtel
Linda,Thank you for sharing such kind words about your stay at Hotel Cleveland, Autograph Collection. It's delightful to hear that Ana and Heather made a positive impact during your visit. Hotel Cleveland, Autograph Collection is happy the front desk ensured all your needs were met despite any challenges. The team at Hotel Cleveland greatly looks forward to welcoming you back in the future!
par un voyageur
Publié le 26 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par Customer Service, Gestion de l’hôtel
Gary, thank you for your excellent rating of Hotel Cleveland, Autograph Collection! The team is thrilled you had such a positive experience. We look forward to welcoming you back soon.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Friendly staff, great area and big room.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Customer Service, Gestion de l’hôtel
Natalie, thank you for sharing your positive experience at Hotel Cleveland, Autograph Collection. The team members are delighted to hear that you found them friendly and enjoyed the spacious room and excellent location. We're looking forward to welcoming you back soon!
