Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Juan, thank you for staying with us at Hotel Cleveland, Autograph Collection. We hope to welcome you back soon.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Customer Service, Gestion de l’hôtel
Sarah, thank you for staying with us at Hotel Cleveland, Autograph Collection. We appreciate your positive rating and hope to welcome you back for another wonderful experience.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
The hotel is very nice and very clean. Employee checking us in didn't seem to know what he was doing and our room was not ready, which was frustrating. Room and bathroom were beautiful but shower heads were lacking and the tile floor got very slippery and, therefore, dangerous.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Check time was to be 4:00 P.M.. We arrived at 3:45. Our room was not ready for check until after 5:00 P.M.. There was no effort to compensate my party for this inconvience
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
John, thank you for sharing your experience. The team strives to prepare rooms promptly and sincerely regrets any delay you encountered. Your feedback is appreciated and will be used to help improve services for future guests. We look forward to having another opportunity to provide a better experience next time.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Hotel property itself was beautiful. Wonderful location relative to restaurants and where we were headed. Parking was a mess, but the valet was only slightly more than self-park and the valet workers were great! Great hotel if you're in downtown Cleveland.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Erin, it’s wonderful to hear you had a great time at Hotel Cleveland, Autograph Collection. The team is pleased to know you appreciated the beautiful property and convenient location. It's also great to hear that the valet service contributed positively to your stay. Thank you for choosing us for your visit to downtown Cleveland.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Stacey, thank you for staying with us at Hotel Cleveland, Autograph Collection. We hope you had a pleasant experience and look forward to welcoming you back for another stay.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the amazing rating, Dierdre!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hotel Cleveland, Autograph Collection soon!Thanks again for leaving your feedback!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Arrived at 3:15. Was told room was not ready, q5 minutes. An hour and a half later i demanded to speak with a manager. The event we were attending started at 7pm. It was after 5 when we go in room. Did not have time to have a dinner. Also, the threes times i check on availability (twice in person, once via phone) of my room, knowing the $591 fee was already completed the transaction, i spoke with a polite young man when a mouthy desk clerk,Ryan, said (when i asked about the wait) said "you and everbody else."
The manager did get us our room. Told us to get a drink at the bar.(i and my grandson dont drink). I asked for parking to be compted.
Wasnt.
I have come to this hotel twice a year for about 8 years. It's a treat. But this was worst experience ever.
I had worked 13 hours the night before, hadn't sowered, slept 1 hour, drove 4 and a half hours from Ashland, Ky, and made to wait over an hour and a half.
I have a non refundable, (already paid for) through Hotels.com, in October and would like to cancel reservation.
This experance has ruined what we have always found as a great experience.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Charlene, the situation described is definitely concerning. It appears there might have been a misunderstanding, and it's unfortunate this affected your plans for the evening. It's clear that the hotel team could have done more to manage your expectations about your room's availability. Compliments go to the team member who showed courtesy, even though another interaction was not satisfactory. The hotel values your past loyalty and clearly this visit didn't meet expectations. For future stays, you might consider contacting Hotels.com regarding your upcoming reservation, as they may be able to assist with cancellation options.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the perfect rating, Barbara!We are very pleased to hear that you had a wonderful stay at Hotel Cleveland, Autograph Collection. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the perfect rating, Joseph! We can't wait to see you again soon for another amazing experience at Hotel Cleveland, Autograph Collection. Have a great day!
