Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 27 juill. 2018 sur HotelsSuper hôtel, bon accueil, bon restaurant
Commentaires de Gestion de l’hôtel
27 juill. 2018 par Sherice Holmes-Assistant to the Hotel Manager, Gestion de l’hôtel
Dear gilles,
Thank you for your five-star rating of our Hotel. We hope to have you back with us soon!
par un voyageur
Publié le 9 nov. 2024
par un voyageur de Irvine
Publié le 26 août 2024 sur Expedia
1. Great property, very friendly staff. Kevin at Valet is particular such a warm and affectionate person.
2. It might not be clear from the description, but they do not have parking onsite, but they have 24hrs valet service ($25). The other option is to self park a block away.
3. Since this property is near the hospital area, expect ambulances and siren sounds once a while.
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Balaji,Thank you for your detailed feedback! We're delighted that you enjoyed our property and found our team, especially Kevin, to be warm and friendly. We also appreciate you mentioning our parking options and the occasional noise due to our proximity to the hospital area. Your insights are valuable for future guests, and we look forward to welcoming you back to InterContinental Suites Hotel Cleveland for another pleasant stay.Warm Regards,Julie BrownCluster Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Fantastic convenient location for treatment at Cleveland Clinic. Park and walk or take the daily shuttle.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Kathleen,It was a pleasure hosting you at InterContinental Suites Hotel Cleveland! We're glad our location was convenient for your trip, and we invite you to stay with us again the next time you're in the area.Warm Regards,Julie BrownCluster Hotel Manager
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Publié le 16 août 2024 sur Expedia
Great hotel
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
Dear Ramona,We're happy to hear that you enjoyed your stay at InterContinental Suites Hotel Cleveland. We cannot wait to welcome you back for another great time.Warm Regards,Julie BrownCluster Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
This property feels dated and would benefit from some upgrades. I can't remember the last time I was in a hotel room without a USB port. The breakfast option was mediocre but at least they had complimentary coffee. The suites were a nice size.
Commentaires de Gestion de l’hôtel
15 août 2024 par General Manager, Gestion de l’hôtel
Dear Barbara,Thank you for sharing your valuable thoughts. We're sorry certain aspects of your stay fell short of your expectations, and we'll discuss your feedback on our breakfast and in-room amenities. If your travels bring you back to Cleveland, we hope you will consider staying with us again.Warm Regards,Julie BrownCluster Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Paid 48$ for 2 breakfast buffets, waitress never talked to us after we were seated. Never got coffee that was ordered and the buffet was mostly empty. Could not find the waitress as we had somewhere to be so we got up to leave since we couldn’t find her and she appeared out of nowhere hollering for our room number rudely. Worst $50 breakfast ever. One of the elevators didn’t work a couple times and the staff didn’t seem to care.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Alan,Thank you for sharing your detailed feedback about your recent stay with us. We are sorry to learn about the issues you encountered during breakfast. Providing a friendly atmosphere for our guests is a top priority. Your comments have been shared with our team to ensure that we address this issue and improve our service. We hope to welcome you back for a more seamless stay in the future.Warm Regards,Julie BrownCluster Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Hotel was great, check in was a mess bc of how expedia sent over the booking.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Kathleen,While we're glad you enjoyed our great property, we apologize for any inconvenience regarding your check-in experience. We appreciate your feedback and hope that this did not impact your overall stay too much. It was a pleasure having you here, and we hope you will consider returning for a stay that is sure to rise above and beyond your expectations in the future.Warm Regards,Julie BrownCluster Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
