Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 nov. 2024
Room was sleep able, but not “good.”
Two light bulbs burned out.
Toilet flush was difficult.
Room and hotel condition did not inspire confidence.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Keith,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, such as the burnt-out light bulbs and the difficulty with the toilet flush. We understand how important it is for everything in the room to be in good working order, and we sincerely regret that your experience did not meet expectations. Your comments will be shared with our team, and we'll work to address these maintenance concerns to ensure a more comfortable experience for future guests. We appreciate your input and hope you'll consider giving us another chance to provide a better stay.Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
Neighbor in next room was constantly very loud all night. Front desk spoke to them several times and they just continued a short time later.
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the noise disturbance from the neighboring room, which affected your comfort. We appreciate your understanding as our front desk staff attempted to address the situation. Your experience is important to us, and we will reinforce our policies to ensure a more peaceful environment for all guests. We hope you’ll consider staying with us again so we can provide you with a more enjoyable experience.Sincerely, Hotel Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
Rooms smelled like cigarette smoke and disinfectant smell in the hallway was almost overwhelming. Maintenance could be improved as well.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for your feedback. We sincerely apologize for the unpleasant odors you experienced during your stay. We understand how important a fresh environment is, and we are addressing this issue with our housekeeping and maintenance teams to ensure improvements. Your insights are invaluable as we strive to enhance our guest experience. We hope you’ll give us another chance to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mason,Thank you for sharing your feedback, and we sincerely apologize for your disappointing experience that resulted in a 1/5 rating. We take your concerns very seriously and would like to understand what went wrong. Please reach out to us directly so we can address these issues and work towards a resolution. Your satisfaction is our priority, and we hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nina,We’re thrilled by your perfect-star rating! It’s a pleasure to hear that your stay was outstanding. Our team works hard to ensure every guest feels special, and we’re glad it showed. See you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Expedia
Staff didn't enforce noise laws. AC unit thermostat didn't work properly. Something in the carpet made shoes sticky.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Stephen,Thank you for sharing your concerns with us. We sincerely apologize for the issues you experienced during your stay, including the noise disturbances, the AC unit not functioning correctly, and the carpet condition. Your feedback is crucial, and we will address these matters with our team to ensure a more comfortable experience for our guests. We appreciate your understanding and hope you’ll consider staying with us again so we can provide you with the quality experience you deserve.Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ronnett A,Thank you for your perfect rating! It’s fantastic to know that your stay was so enjoyable. Your review is a huge encouragement for our team, motivating us to maintain our commitment to excellence. We’re excited to welcome you back for another amazing visit. Safe travels until then!Sincerely, Hotel Manager
par un voyageur
Had a great stay..
Publié le 12 août 2024 sur HotelsAbsolutely wonderful stay. Excellent service at the desk and friendly room service. Quiet and very clean rooms. That hot shower felt fantastic after a day of sightseeing. Can very highly recommend.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Debbie,Thank you for your fantastic review! We're thrilled to hear that you had an absolutely wonderful stay and that you found our service at the desk and room service to be excellent and friendly. It's great to know that you enjoyed the quiet and clean rooms, and that the hot shower was a highlight after your day of sightseeing. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable experience!Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lorna,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager
par un voyageur
Ok room - high cost
Publié le 8 août 2024 sur HotelsThe stay was so-so. Not bad, but nothing exceptional either. The cost was a lot higher than the worth of the hotel.
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jodi,Thank you for sharing your thoughts and for your 6 out of 10 rating. We appreciate your feedback regarding the room quality and cost. It’s important to us that our guests feel they receive good value for their stay. We’re sorry to hear that your experience was just "so-so" and did not meet your expectations. Your insights are invaluable as we strive to enhance our services. We hope to have the opportunity to welcome you back and provide a more exceptional experience in the future.Sincerely, Hotel Manager
