Note fondée sur 863 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Beloeil
Publié le 11 juill. 2024 sur Expedia
Add A/C could be better
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Claude,Thank you for your feedback. We apologize that the A/C did not meet your expectations. Your comments are important to us, and we'll work on improving this aspect of our accommodations. We hope to have the chance to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 nov. 2022 sur Expedia
Accès facile
Commentaires de Gestion de l’hôtel
3 nov. 2022 par Rose Cline, Guest Relations, Gestion de l’hôtel
We are glad you enjoyed your stay with us. We hope your next visit will be even more pleasant than the previous one.
par un voyageur
Publié le 7 oct. 2024
The only complaint I have about this hotel is that while we were there, there was a group of people in the pool / hot tub area being incredibly obnoxious, loud, screaming, running, doing cannonballs etc. the entire time. We weren’t able to use the pool at all due to this group of people. We mentioned it to the staff a couple of times and nothing was done. In the past, hotels I’ve stayed at took pool safety much more serious and weren’t afraid to tell people to calm down or get out of the pool… this was disappointing because the reason we picked this hotel over others in the area was for the pool and hot tub. Besides that, it was a nice hotel but we will not stay here again. Almost $300 to not even be able to enjoy the amenities is a bit much.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Elizabeth,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disruption caused by other guests in the pool area. Your comfort and enjoyment are our top priorities, and we regret that our staff did not address the situation effectively. We appreciate your comments, as they help us improve our guest experience. We hope you’ll consider giving us another chance in the future to provide the relaxing stay you deserve.Sincerely, Hotel Management
par un voyageur
Publié le 2 août 2024 sur Hotels
I stay at this particular la Quinta often, it’s always clean & comfortable! I never regret staying at the Macedonia hotel. I highly recommend.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Allison,Thank you so much for your glowing review! We’re thrilled to hear that you consistently enjoy your stays at our La Quinta in Macedonia. Providing a clean and comfortable environment is our top priority, and it's wonderful to know we’re meeting your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for many more stays in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
The staff were very nice at this property. However upon checking in we noticed a person coming in with 3 cats. She put them in the room and proceeded to go outside to get their litter boxes. She placed the litter boxes on a luggage cart and brought them in. My daughter has severe allergies to cats. The staff tried to help in every way possible, however she cant have exposure to cats at all and started sneezing and wheezing immediately when we got in the car. There was also an odor of a deodorizer in the halls and rooms to cover up some kind of smell. It was very overwhelming. There also was some kimd of leak in the halls with a fan blowing on the carpet to dry it out. Like I said staff tried their hardest by offering fresh linens and such, however we opted for a refund and chose another hotel. We had a total of 5 rooms for family at this location and we all stayed somewhere else.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jennifer,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the cat allergies and the odor in the halls. We appreciate your recognition of our staff’s efforts to assist you. Your concerns about the leak and overall comfort are being taken seriously as we strive to improve. We regret that we couldn't provide the experience you and your family expected and hope to have another opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
employees are helpful
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maricar,Thank you for your positive feedback! We’re delighted to hear that our employees were helpful during your stay. Our team is dedicated to providing exceptional service, and it's rewarding to know that their efforts made a difference for you. If you have any further suggestions or experiences to share, we’d love to hear from you. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
employees are helpful
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maricar,Thank you for your fantastic review and for giving us a 5 out of 5 rating! We're thrilled to hear that our employees were helpful during your stay. Providing excellent service is our top priority, and your feedback motivates us to keep up the good work. We hope to welcome you back soon for another exceptional experience!Sincerely, Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Zegga,Thank you for staying with us. We hope that you enjoyed your stay and found our service satisfactory, as evidenced by the four stars given to us. If not, please let us know so that we can improve in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
A big noise all night behind the wall (swimming pool pump
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Carlos,Thank you for bringing this to our attention, and we sincerely apologize for the disturbance caused by the swimming pool pump during your stay. We understand how important a peaceful environment is for our guests. Your feedback is crucial, and we will investigate this issue to ensure it is addressed promptly. We appreciate your understanding and hope to have the opportunity to provide you with a quieter and more enjoyable experience in the future. Safe travels!Sincerely, Hotel Manager
par un voyageur
Dirty but close to CVNP
Publié le 31 juill. 2024 sur HotelsThe location was perfect for exploring CVNP. We were 10 minutes or less from all major attractions. That is the only good part of the hotel. It was NOT clean. The carpet was dreadful, bedding stained, bathroom scuzzy, and just generally in need of repair. The common areas were also dirty. There were ants by the coffee station, breakfast tables and areas not wiped down, and the pool was somehow so full of chlorine our eyes hurt but still had cloudy water. We would not stay here again
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for your candid feedback. We're glad to hear that our location was ideal for your visit to CVNP, but we sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive for, and your comments regarding the carpet, bedding, and common areas will be addressed with our housekeeping team immediately. We appreciate your insights about the pool as well. Your experience is important to us, and we are committed to making necessary improvements. We hope you’ll consider giving us another chance in the future to provide a better experience.Sincerely, Hotel Management
