Ratings based on 853 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 7, 2024
The only complaint I have about this hotel is that while we were there, there was a group of people in the pool / hot tub area being incredibly obnoxious, loud, screaming, running, doing cannonballs etc. the entire time. We weren’t able to use the pool at all due to this group of people. We mentioned it to the staff a couple of times and nothing was done. In the past, hotels I’ve stayed at took pool safety much more serious and weren’t afraid to tell people to calm down or get out of the pool… this was disappointing because the reason we picked this hotel over others in the area was for the pool and hot tub. Besides that, it was a nice hotel but we will not stay here again. Almost $300 to not even be able to enjoy the amenities is a bit much.
Comment from Hotel Management
Oct. 8, 2024 by Hotel Management, Hotel Management
Dear Elizabeth,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disruption caused by other guests in the pool area. Your comfort and enjoyment are our top priorities, and we regret that our staff did not address the situation effectively. We appreciate your comments, as they help us improve our guest experience. We hope you’ll consider giving us another chance in the future to provide the relaxing stay you deserve.Sincerely, Hotel Management
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Hotel Manager, Hotel Management
Dear Christopher,We are thrilled to receive your perfect 10-star rating! Thank you for sharing your wonderful experience with us. It brings us immense joy to know that our team was able to provide you with exceptional service and a memorable stay. We continually strive to improve and ensure that every guest feels valued and cared for. Your feedback is invaluable in helping us achieve this goal. We eagerly await your next visit and are excited to welcome you back. If you have any special preferences for your next stay, please reach out to us. Safe travels!Sincerely, Hotel Manager
by A traveller
Posted Aug. 25, 2024 on Expedia
It was very confidently located to main highway. Very welcoming to our dog. Only problem was that the address on my Expedia reservation was not recognized by our gps. We had to call the hotel for directions.
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Janet,Thank you for your review! We’re thrilled to hear that you found our location convenient and that your dog felt welcome during your stay. We apologize for the GPS issue with the address on your Expedia reservation, we will look into this to ensure better navigation for our guests in the future. If you decide to stay with us again, please don’t hesitate to reach out for any assistance. We hope to welcome you and your furry friend back soon!Sincerely, Hotel Manager
by A traveller
Posted Aug. 23, 2024 on Hotels
Staff were friendly. Hotel was very nice. I would definitely recommend this hotel.
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager, Hotel Management
Dear Charles,Thank you for your lovely review! We’re thrilled to hear that you found our hotel nice and that our staff made a positive impression. Your recommendation means a lot to us, and we’re grateful for your kind words. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Hotel Manager, Hotel Management
Dear Tyler,Thank you for your 8 out of 10 rating! We appreciate your feedback and are glad to hear that you had a positive experience. If there are any specific areas where you think we can improve, please feel free to share. Your input is invaluable to us as we strive to enhance our services. We hope to welcome you back soon!Sincerely, Hotel Manager
by A traveller
Posted Aug. 19, 2024 on Expedia
The cleaning of the rooms/bathrooms can be better. One of the bathrooms smelled like it was cleaned with a dirty wet rag, luckily we got a suite and the other bathroom was cleaned decent. Besides that stay was decent
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager, Hotel Management
Dear Emely,Thank you for your feedback regarding your recent stay. We’re glad to hear that you enjoyed the size of your suite and the amenities it offered. However, we sincerely apologize for the cleanliness issues you experienced, particularly the unpleasant odor in one of the bathrooms. This is not the standard we uphold, and we will address this with our housekeeping team to ensure a thorough cleaning process is implemented. We appreciate your comments as they help us improve our services. Your experience is important to us, and we hope to have the opportunity to provide you with a much better stay in the future. Thank you for choosing us, and we wish you safe travels ahead.Sincerely, Hotel Manager
by A traveller
Posted Aug. 17, 2024 on Expedia
Friendly staff, safe and clean rooms
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager, Hotel Management
Dear Melanie,Thank you for your wonderful feedback! We’re thrilled to hear that you found our staff friendly and that our rooms provided a safe and clean environment. Your satisfaction is our priority, and it’s great to know we met your expectations. We appreciate your support and hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to enhance your experience further, please let us know!Sincerely, Hotel Manager
by A traveller
Posted Aug. 16, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager, Hotel Management
Dear Srinivasa,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager
by A traveller
Posted Aug. 15, 2024 on Expedia
Average across the board. Regarding cleanliness, they need to clean under the edges of the beds. You can’t just clean what is visible to the eye at a glance.
Comment from Hotel Management
Aug. 16, 2024 by Hotel Manager, Hotel Management
Dear Douglas,Thank you for your feedback. We appreciate your honesty regarding your experience. We understand that cleanliness is crucial, and we apologize for the oversight in cleaning under the edges of the beds. It's important to us that every corner of our rooms is thoroughly cleaned, and we recognize that simply cleaning what is visible is not enough. Your comments will be shared with our housekeeping team to ensure that we improve our cleaning standards and address these areas effectively. We value your input and hope to provide you with a better experience in the future. Thank you for staying with us!Sincerely, Hotel Manager
by A traveller
Posted Aug. 15, 2024 on Expedia
Property was fine for what we needed
Comment from Hotel Management
Aug. 16, 2024 by Hotel Manager, Hotel Management
Dear Frank,Thank you for your feedback! We're glad to hear that our property met your needs during your stay. Our goal is to provide a comfortable and convenient experience for all our guests, and it's wonderful to know we were able to do that for you. If there are any specific aspects you enjoyed or areas where we can improve, please let us know. We appreciate your support and hope to welcome you back soon!Sincerely, Hotel Manager
