Note fondée sur 866 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2019 par Manager, Gestion de l’hôtel
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
par un voyageur
Publié le 9 août 2024
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Mai Lan,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur de Reading
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Mercedes,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Quality Inn & Suites Richfield, and we hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 26 juin 2024 sur Expedia
Building unsecure. Not clean. Outdated. I wont go back and i use to love the hotel
Commentaires de Gestion de l’hôtel
27 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Jodi,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Bathroom problem with a bad room smile
Publié le 26 juin 2024 sur HotelsOld hotel with a bad smile on the room, the bathtub wasn't working
Commentaires de Gestion de l’hôtel
27 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Shaker,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 25 juin 2024 sur Hotels
The pool area had free ping pong and mini golf as well as an arcade so lots for kids to do. The hotel is a little dated and worn, but it was good for one night near Cuyahoga on the way to New York. My kids had fun. No elevator to second floor. Breakfast decent. It must have been amazing when it first opened.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Jennifer,Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you and your family enjoyed the various activities available in the pool area, including ping pong, mini golf, and the arcade. We're delighted that your kids had fun! We understand your comments about the hotel being a bit dated and worn. While we strive to maintain our property to the best of our ability, we acknowledge that updates are needed. We appreciate your understanding and are glad that our accommodations were suitable for your one-night stay near Cuyahoga on your way to New York. We also note your feedback about the lack of an elevator to the second floor and will take this into consideration as we plan future improvements. We're happy to hear that you found our breakfast decent, and we will continue to work on enhancing our offerings. Once again, we appreciate you choosing to stay at Quality Inn & Suites Richfield and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Brittany,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Once again, we appreciate you choosing to stay at Quality Inn & Suites Richfield and hope to have the chance to welcome you back in the future.
par un voyageur
Clean, comfortable
Publié le 21 juin 2024 sur HotelsClean, comfortable.
Only a few rather minor maintenance issues that would be easy for them to miss without someone mentioning.
Everything functioned and except for a bit of outside noise, it was pretty quiet.
Good customer service
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hello Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found Quality Inn & Suites Richfield clean and comfortable, and that our customer service met your expectations. We appreciate your understanding regarding the minor maintenance issues and are grateful that you brought them to our attention. Our team strives to ensure that everything is in top condition for our guests, and your input helps us to maintain and improve our facilities. We continuously look for ways to enhance our guests' comfort and will take your feedback into consideration as we work on improvements. Thank you once again for your valuable comments. We look forward to welcoming you back and providing you with an even better experience in the future.
par un voyageur
Publié le 21 juin 2024 sur Expedia
Overall a very pleasant experience. The room was clean. We always check for bedbugs and there were none to be found. Lobby appeared very clean & polished. I enjoyed having coffee in the dining room that overlooks the pool & games area. The design feels very 70’s but I liked that aspect. Only complaint is that the sausage & eggs from breakfast were soft & soggy. Would prefer something more crisp. I stopped eating it because it weirded me out. No big deal and overall good time here.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Annie,Thank you for your detailed and thoughtful feedback. We're delighted to hear that you had an overall pleasant experience during your stay at Quality Inn & Suites Richfield. It's wonderful to know that you found your room clean and our lobby to your liking. We understand how important it is for our guests to feel comfortable and reassured about cleanliness, so we're pleased to hear that your thorough check was satisfactory. Additionally, we're glad you enjoyed the unique 70's design and the ambiance of our dining room overlooking the pool and games area. Your concerns have been noted and we will certainly address this with our kitchen staff to ensure we provide a better breakfast experience in the future. We appreciate your understanding and your kind words despite this issue. Thank you again for your feedback. We look forward to welcoming you back and making your next stay even better.
par un voyageur
Publié le 21 juin 2024 sur Expedia
Like the pool area. My room is clean & comfortable.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Ellen,Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the pool area and found your room to be clean and comfortable. Providing a relaxing and pleasant environment for our guests is our top priority, and we are pleased that we met your expectations in these areas. Once again, we appreciate you choosing to stay at Quality Inn & Suites Richfield and hope to have the chance to welcome you back in the future.
