Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Max, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - INDEPENDENCE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Carla Red Roof Management , Gestion de l’hôtel
Hello Sylvain, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Independence and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Nasty
Publié le 21 août 2023 sur HotelsRude staff. Room was dirty and smelled horrible. I know that it is a budget hotel but at least keep it clean.
Commentaires de Gestion de l’hôtel
22 août 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Eric,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations due to the less than ideal encounter you mentioned regarding our staff, the cleanliness of your room not being up to your standards, and the foul odor you highlighted.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
30 mars 2020 par Zuly, Gestion de l’hôtel
Thank you Jean, we are glad to see that you enjoyed your stay, we hope to have you as our guest in your next travels.
Thank You,
Zuly Vazquez
Asst. Manager
par un voyageur
Publié le 3 oct. 2024 sur Hotels
we had a very nice stay the room was very clean every one that worked there were kind and helpful.with what every we needed. Thank you, Rob, for making this an enjoyable stay.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Loretta, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CLEVELAND - INDEPENDENCE regarding the cleanliness and helpful staff. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Stayed here, wasn’t the safest area and very dirty environment. My car was broken into while I stayed for a concert. I asked for an extra night then decided to come home. Not guaranteed a refund. I purchased through the hotel the extra night.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Samantha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with safety of the area, the cleanliness of the environment and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Room was not cleaned before our arrival. Hairs on the towels, used towels in the washroom, dead bugs on the floor, yellow stains in the toilet, and a really foul looking spill down one of the cabinets.
We avoided the room at all costs on our trip and it made for a very unpleasant stay, unfortunately.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Justin,I appreciate you sharing your feedback following your stay at the RED ROOF INN CLEVELAND - INDEPENDENCE. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Christopher, for taking the time to write a review of your stay at the Red Roof Inn Cleveland - Independence. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Charese, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Independence and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Lakresha,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Cleveland - Independence. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
